Desktop Support Tech
Resume:
**** **** ****** *****, *********** MN ***** 763-***-**** /612-***-****
********@*****.***
Date of Birth: January 23, 1983
Gender: Male
Religion: Christian
Height: 5’7.6”
Weight: 190 lbs
Marital status: Married
Professional Profile highlight:
More than Ten (17) years of experience in installations, tastings, operating, troubleshooting, maintenance of hardware and software systems, Networking, Cybersecurity
IT service management skills with the ability to resolve complex customer service issues. Knowledge of QuickBooks and other POS systems.
Very strong background in Microsoft technologies: Server, OS, iOS, AD, Server Administration
Technical knowledge in other complex areas: Computers repair, Phone repairs, electricity, solar energy and battery backup systems, Record Management
LAN/WAN Installation, Administration
CCTV Installation and maintenance
Strong team player, self-motivated, hard working Skillsets:
Configuring Routers and Switches
Installing Windows OS and applications
WAN & LAN Networks
Backups and Restores
Point of Sale (POS) Systems
Troubleshooting IT Peripherals
Backup APC Systems
Solar Systems
Intrusion Security Systems
CCTV Systems
Graphics design
QuickBooks
Corel Draw
Datacard Software
Fargo Software
Database
Smartphones (Android and IOS)
Repairs
Cephus A. Ross
CySA+ Cert Prep: 1 Threat Management Certificate Records Management Certificate
Cybersecurity Awareness Certificate
ICND1 2.0: Managing Network Device Security Certificate ICND1 2.0: Packet Delivery and Static Routing Certificate ICND1 2.0: The Transport Layer and Router Configuration Certificate ICND1 2.0: Operating Cisco IOS Software Certificate ICND1 2.0: Switch Operations Certificate
ICND1 2.0: Networking, Communications and LANs Certificate ICND1 2.0: Ethernet Operations Certificate
ICND1 2.0 WANs and Dynamic Routing Protocols Certificate ICND1 2.0: Access Control Lists and Network Address Translation Certificate ICND1 2.0: VLANs and DHCP Certificate
ICND1 2.0: Understanding IPv4 Addresses Certificate ICND1 2.0: Address Blocks and VLSM Certificate ICND1 2.0: Developing Android Applications: Structure and Formatting Certificate IT Strategy Essentials: Implementing and IT Strategy Certificate Privileged User IT Security Training Certificate ICND1 2.0: IPv6 Certificate
IT Security Foundations: Core Concepts Certificate Privacy Awareness Certificate
IT Technicians, Administrators, and Engineers Certificate Data Security Breach Role Based Training Certificate Business Analyst and Project Manager Collaboration Certificate Communicating with Diplomacy and Tact Certificate Business Analysis Foundations Certificate
Social Networking for Users Certificate
Leading Teams: Dealing with Conflict Certificate Desktop Support Technician Stella Maris Ploytechnic A+ and N+ Certificates Stella Maris Polytechnic
Hardware Technician Diploma International Institute of Computer Studies 2000 – 2001 High School (WAEC) Diploma
Employment:
2021 – 2023 Desktop Support Engineer PUSH IT SOLUTIONS L.L.C.
Maintain Network Systems, Programming of computers, updating and installations
Testing and evaluating new printing software technology, Network Cabling
Installing and Testing large format printers, Desktop Support Engineer, Mobile Device Support
Calibrating offset printers for inversion
Perform Updates of Operating Systems, Drivers and Antivirus
Weekly maintenance and POS checkup
Carry on weekly check-up for network devices and cables to ensure smooth operation.
Troubleshoot QuickBooks or other software applications, and performs reinstallation
Train other staff on techniques or procedures on operating QuickBooks applications.
Record and back-up databases, inventories for feature reference. Educational Background:
6051 68th Ave N Minneapolis, MN 55429
2018 – 2020 IT Assistant Peace Corps
11th Street, Sinkor
Monrovia, Liberia
Maintain Network Systems, Programming of computers, updating and installations
Repairs of computers, printers and copier, Mobile Device Support
Installations, Network and Repairs or Securities System, Desktop Support Engineer
Installations and Maintaining Solar energy and battery backup systems
Making sure there is a smooth change over from the old system to the new one
Provide high quality IT Training to staff by using efficiently the available IT services and tools in order to better support their work areas/duties
Conducting electrical safety checks on computer equipment and monitoring the day to day state
Following diagrams and written instructions to repair a fault or set up a system
Ensuring backup power supply is 100%
Maintain high end desktop used for Video and Graphics editing
Ensure internet up time is more than 97%
Keeping management and clients updated on progress of work 2011 – 2015 IT Manager C-Print Incorporated
Broad Street,
Monrovia, Liberia
Responsibilities:
Testing and evaluating new printing software technology
Installing and Testing large format printers
Calibrating offset printers for inversion
Perform Updates of Operating Systems, Drivers and Antivirus (Daily, Weekly)
Making sure there is a smooth change over from the old system to the new one
Provide high quality IT Training to staff by using efficiently the available IT services and tools in order to better support their work areas/duties
Conducting electrical safety checks on computer equipment and monitoring the day to day state
Following diagrams and written instructions to repair a fault or set up a system
Ensuring backup power supply is 100%
Maintain high end desktop used for Video and Graphics editing
Ensure internet up time is more than 97%
Keeping management and clients updated on progress of work 2010 – 2011 Database Administrator Ministry of Transport Driver License Dept.
Broad Street, Monrovia
Responsibilities:
Design templates used in printing driver license for the Republic of Liberia
Setup database to store, update and reprint driver license as needed.
Troubleshoot ID System or other software applications, and performs reinstallation
Train other staff on techniques or procedures on operating ID Systems.
Record and back-up driver license databases.
Provide necessary troubleshooting and maintenance
Advise on procurement of Cards, Ribbons, Cleaning materials for ID System
Weekly maintenance and ID System checkup
Carry on weekly check-up for network devices and cables to ensure smooth operation
Maintain HD cameras used for photographing
2009 – 2010 Network Administrator Exclusive Supermarkets Center Street,
Monrovia
Responsibilities:
Weekly maintenance and POS checkup
Carry on weekly check-up for network devices and cables to ensure smooth operation.
Troubleshoot QuickBooks or other software applications, and performs reinstallation
Train other staff on techniques or procedures on operating QuickBooks applications.
Record and back-up databases, inventories for feature reference.
Provide necessary troubleshooting and maintenance.
Perform QuickBooks installation at other branches.
Print barcodes for inventory and stock
2004 – 2005 Desktop Support Technician Cyber Tech Inc. Broad Street, Monrovia
Responsibilities:
Maintain Systems and computers
Troubleshoot LAN network, printers etc
Update personal computers and software’s
Check-up LAN devices and cables
Provide necessary troubleshooting and maintenance
Perform routine maintenance on standalone APC UPS
Update Virus Definitions on McAfee clients.
Update PC to phone software to make international calls Consultations & Other Work Experience:
2017 IT Support Backup Peace Corps
11 Street, Sinkor, Monrovia
2016 POS Administrator UN Drive supermarket
15th Street, Sinkor Monrovia
2015 LAN & WAN Installation Peace Corps
11 Street, Sinkor, Monrovia
2010 IT Support Radio Veritas
References:
McCurtis Bryant
IT Systems Engineer/ Network Engineer, Network Security Engineer 6051 68th Ave N, Minneapolis
MN 55429 United States of America
Quijuie B. Browne
4100 81st Ave N
Brooklyn Park
MN 55443 United States of America
Liberia Cell: 651-***-****
Charles Forcha Sr.
IT Systems Engineer Certified VoIP Engineer, MCSA, MCP, CCNA, CCVP, ITILv3.0, Security+, EHD,
Win 7 Forensics BryPhil Enterprises
10267 University Ave NE suite 104 Blaine,
MN 55434 United States of America
763-***-**** Fax: 612-***-****
URL: www.bryphil.com
Contact this candidate