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Telephone Interviewer Customer Service

Location:
Houston, TX
Posted:
February 24, 2023

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Resume:

Zeluma Dorgon

Beaumont, TX *****

advjwi@r.postjobfree.com

+1-409-***-****

My objective is to make the company a profit. If my skills can enhance that, I can use my skills also. Willing to relocate to: Houston, TX - Humble, TX - Katy, TX Authorized to work in the US for any employer

Work Experience

Security Officer

MP SECURITY - Houston, TX

August 2022 to Present

Go to job sites to observe and report. Been successfully guarding my posts since August, leaving happy clients!

Event Staff

Lofton Staffing Services - Beaumont, TX

February 2022 to Present

guide people away from certain areas that they aren't allowed and watching for any intruders at the gates.

Security Guard

Signal 88 Security - Port Arthur, TX

August 2022 to December 2022

Checked Wal-Mart receipts and monitored entrances at walmart. Event Staff

Shield Event Services - Houston, TX

April 2022 to November 2022

Help customers find their seats, keep people from going into backstage areas. Data Entry

Resource Staffing - Houston, TX

April 2022 to April 2022

Put in data off of driver's plates for the HRTCA, saying whether they have a readable plate. Bringing in 399 plates a week and growing!

Unarmed Security Guard

Safety First - Beaumont, TX

December 2019 to April 2022

Watch certain areas where the destination is, whether it be a store, a rehab or a simple church. An on-call job.

Telephone Interviewer

ReconMR - Houston, TX

November 2021 to December 2021

Conduct interviews and surveys with randomized people through out the day. Could be about politics, covid 19, or general health.

Customer Service Representative/Call Center

AT&T - Houston, TX

July 2021 to September 2021

Take inbound calla from business owners and help them with their problem while keeping confidential information secret.

Call Center Agent

Focus Services - Beaumont, TX

April 2021 to August 2021

Take in inbound calls for said company and assist them to the best of my ability and rules. Security Guard

Alert Patrol Inc. - Lake Charles, LA

November 2020 to January 2021

Go to certain destinations and secure it from being disturbed by possible strangers. Security Guard

Securitas - Sabine Pass, TX

April 2020 to November 2020

Check everyone's IDs and report their reason for being there (delivery drivers), scan stop points, watch our guard post.

Delivery Driver

Lone Star Overnight - Beaumont, TX

February 2019 to August 2019

I delivered packages from beaumont, orange, Jasper and to Louisiana. From small to heavy, the deliveries are completed by the end of the shift.

Concierge/Security

Elite patrol - Beaumont, TX

June 2019 to July 2019

Answer calls, buzz in people by checking their badges. Securing the building area around until morning, making sure the doors were locked, and securing the floors. Usher/Ticket Taker

Hollywood Theaters - Beaumont, TX

January 2014 to February 2019

Responsibilities

Tear tickets.

Greet people with a friendly smile.

Attend to customer's needs.

Bowler service

Crossroads Bowling - Beaumont, TX

July 2012 to July 2014

Making sure people left surprised and happy of my attitude and attention to detail for hosting birthday parties.

Education

HS Diploma in General studies

West Brook High school - Beaumont, TX

2010 to 2012

Commercial Driver's License (CDL)

Class C

Expires: October 2023

State: TX

Skills

• Stocking, Inventory, Cashiering, Customer Service (8 years)

• Customer Service (10+ years)

• Host/Hostess Experience

• Security (5 years)

• Driving (8 years)

• Delivery Driver Experience

• English (10+ years)

• Writing Skills (10+ years)

• Typing (10+ years)

• French

• Custodial experience (8 years)

• Time Management (4 years)

• Computer Skills (10+ years)

• Sales (Less than 1 year)

• Surveillance (5 years)

• Data Entry

• Microsoft Outlook

Languages

• French - Intermediate

Certifications and Licenses

driver's license

Assessments

Customer Focus & Orientation — Familiar

November 2018

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Verbal Communication — Familiar

December 2019

Speaking clearly, correctly, and concisely

Full results: Familiar

Delivery Driver — Proficient

January 2020

Interpreting instructions, reading maps, and solving problems. Full results: Proficient

Security Guard Skills — Proficient

June 2020

Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient

Security Guard Skills — Proficient

September 2020

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Memorization — Familiar

June 2021

Committing product or merchandise information to memory and recalling it at a later time Full results: Familiar

Work style: Reliability — Proficient

April 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service fit — Proficient

March 2021

Measures the traits that are important for high-quality customer service. Full results: Proficient

Typing — Highly Proficient

July 2021

Transcribing text using a standard keyboard

Full results: Highly Proficient

Verbal communication — Familiar

December 2019

Speaking clearly, correctly, and concisely

Full results: Familiar

Workplace safety — Proficient

July 2021

Using safe practices at work

Full results: Proficient

Customer focus & orientation — Completed

August 2021

Responding to customer situations with sensitivity Full results: Completed

Administrative assistant/receptionist — Completed

October 2021

Using basic scheduling and organizational skills in an office setting Full results: Completed

Work style: Reliability — Expert

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Work style: Professionalism — Completed

October 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Completed

Data entry: Attention to detail — Completed

May 2022

Maintaining data integrity by detecting errors

Full results: Completed

Security guard skills — Proficient

September 2020

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Customer service — Proficient

January 2022

Identifying and resolving common customer issues

Full results: Proficient

Basic computer skills — Completed

June 2021

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Completed

Retail customer service — Familiar

February 2022

Responding to customer situations in a retail setting Full results: Familiar

Work motivation — Proficient

November 2020

Level of motivation and discipline applied toward work Full results: Proficient

Call center customer service — Proficient

August 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Computer skills

Type 40 WPM

Strong skills in customer satisfaction

Own transportation



Contact this candidate