Telephone Interviewer Customer Service
Resume:
Zeluma Dorgon
Beaumont, TX *****
**********@***.***
My objective is to make the company a profit. If my skills can enhance that, I can use my skills also. Willing to relocate to: Houston, TX - Humble, TX - Katy, TX Authorized to work in the US for any employer
Work Experience
Security Officer
MP SECURITY - Houston, TX
August 2022 to Present
Go to job sites to observe and report. Been successfully guarding my posts since August, leaving happy clients!
Event Staff
Lofton Staffing Services - Beaumont, TX
February 2022 to Present
guide people away from certain areas that they aren't allowed and watching for any intruders at the gates.
Security Guard
Signal 88 Security - Port Arthur, TX
August 2022 to December 2022
Checked Wal-Mart receipts and monitored entrances at walmart. Event Staff
Shield Event Services - Houston, TX
April 2022 to November 2022
Help customers find their seats, keep people from going into backstage areas. Data Entry
Resource Staffing - Houston, TX
April 2022 to April 2022
Put in data off of driver's plates for the HRTCA, saying whether they have a readable plate. Bringing in 399 plates a week and growing!
Unarmed Security Guard
Safety First - Beaumont, TX
December 2019 to April 2022
Watch certain areas where the destination is, whether it be a store, a rehab or a simple church. An on-call job.
Telephone Interviewer
ReconMR - Houston, TX
November 2021 to December 2021
Conduct interviews and surveys with randomized people through out the day. Could be about politics, covid 19, or general health.
Customer Service Representative/Call Center
AT&T - Houston, TX
July 2021 to September 2021
Take inbound calla from business owners and help them with their problem while keeping confidential information secret.
Call Center Agent
Focus Services - Beaumont, TX
April 2021 to August 2021
Take in inbound calls for said company and assist them to the best of my ability and rules. Security Guard
Alert Patrol Inc. - Lake Charles, LA
November 2020 to January 2021
Go to certain destinations and secure it from being disturbed by possible strangers. Security Guard
Securitas - Sabine Pass, TX
April 2020 to November 2020
Check everyone's IDs and report their reason for being there (delivery drivers), scan stop points, watch our guard post.
Delivery Driver
Lone Star Overnight - Beaumont, TX
February 2019 to August 2019
I delivered packages from beaumont, orange, Jasper and to Louisiana. From small to heavy, the deliveries are completed by the end of the shift.
Concierge/Security
Elite patrol - Beaumont, TX
June 2019 to July 2019
Answer calls, buzz in people by checking their badges. Securing the building area around until morning, making sure the doors were locked, and securing the floors. Usher/Ticket Taker
Hollywood Theaters - Beaumont, TX
January 2014 to February 2019
Responsibilities
Tear tickets.
Greet people with a friendly smile.
Attend to customer's needs.
Bowler service
Crossroads Bowling - Beaumont, TX
July 2012 to July 2014
Making sure people left surprised and happy of my attitude and attention to detail for hosting birthday parties.
Education
HS Diploma in General studies
West Brook High school - Beaumont, TX
2010 to 2012
Commercial Driver's License (CDL)
Class C
Expires: October 2023
State: TX
Skills
• Stocking, Inventory, Cashiering, Customer Service (8 years)
• Customer Service (10+ years)
• Host/Hostess Experience
• Security (5 years)
• Driving (8 years)
• Delivery Driver Experience
• English (10+ years)
• Writing Skills (10+ years)
• Typing (10+ years)
• French
• Custodial experience (8 years)
• Time Management (4 years)
• Computer Skills (10+ years)
• Sales (Less than 1 year)
• Surveillance (5 years)
• Data Entry
• Microsoft Outlook
Languages
• French - Intermediate
Certifications and Licenses
driver's license
Assessments
Customer Focus & Orientation — Familiar
November 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Verbal Communication — Familiar
December 2019
Speaking clearly, correctly, and concisely
Full results: Familiar
Delivery Driver — Proficient
January 2020
Interpreting instructions, reading maps, and solving problems. Full results: Proficient
Security Guard Skills — Proficient
June 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient
Security Guard Skills — Proficient
September 2020
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Memorization — Familiar
June 2021
Committing product or merchandise information to memory and recalling it at a later time Full results: Familiar
Work style: Reliability — Proficient
April 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service fit — Proficient
March 2021
Measures the traits that are important for high-quality customer service. Full results: Proficient
Typing — Highly Proficient
July 2021
Transcribing text using a standard keyboard
Full results: Highly Proficient
Verbal communication — Familiar
December 2019
Speaking clearly, correctly, and concisely
Full results: Familiar
Workplace safety — Proficient
July 2021
Using safe practices at work
Full results: Proficient
Customer focus & orientation — Completed
August 2021
Responding to customer situations with sensitivity Full results: Completed
Administrative assistant/receptionist — Completed
October 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work style: Reliability — Expert
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Work style: Professionalism — Completed
October 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Completed
Data entry: Attention to detail — Completed
May 2022
Maintaining data integrity by detecting errors
Full results: Completed
Security guard skills — Proficient
September 2020
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Basic computer skills — Completed
June 2021
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Retail customer service — Familiar
February 2022
Responding to customer situations in a retail setting Full results: Familiar
Work motivation — Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Proficient
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Computer skills
Type 40 WPM
Strong skills in customer satisfaction
Own transportation
Contact this candidate