Administrative Assistant Project Manager
Resume:
Michele Campbell
********.*******@*******.***
Be the difference.
Direct Support Professional, Portland, OR
January 2023 – present
Program Director, Portland, Or
July 2022-January 2023
Administration and the support of the advocate team. This includes directing the activities of the team (hiring, training, evaluating, developing, staffing, and scheduling) while managing safety and security within the programs, and ensuring that the clients supported. This position is a part of the leadership team and works closely with the administration of the organization.
Operations Agent, Denver, CO
February 2022-June 2022
Assures weight and balance of aircraft, boarding, coordinating ramp, operations, provisioning, and aircraft servicing to accomplish on-time performance.
Private Nurse, Columbia, SC and Victorville, CA
May 2020 - March 2022
A compassionate nurse providing fulltime, one-on-one care including bathing, parenteral nutrition, transfers between bed, floor pallet, and wheelchair with the use of a lift, doctor appointment transportation, and basic shopping and home care assistance.
Patient Affairs Coordination, Houston Methodist, Houston, TX
November 2019 - May 2020
Duties include charge entry, registration, scheduling, insurance verification, prior authorizations, and check in and check out functions to facilitate the patient visit and ensure timely and accurate claims submission. This position also assists the physician and medical staff in clinic, following necessary clinic protocols and medical regulatory standards.
Clinical Coordination Manager, Physician House Call Providers, Golden, CO
July 2018 - December 2018 (Company closed without notice)
As the Project Manager, I lead the initiative to develop a plan to manage and improve all aspects of our Clinical Quality Programs. This included CCM, CPC+, Health plan quality measures (Stars, HEDIS, etc.), and any additional or new payer initiatives. Each initiative offered the opportunity to receive an additional $2.5 million in income each year for the 3000 patients we attended.
Program Director, NW Primary Care, Milwaukie, OR
July 2015 - January 2017 (Grant Funded Position)
I coordinated, directed, and lead an effort with our IT department, to develop a multi-faceted program that identified key quality measure deficiencies, for any patient with an appointment. The doctors then leveraged these improvements, and this resulted in more accurate information. This was an important enabler, providing physicians by a better guide for overall decision points during the appointments, producing less deficiencies and increasing the Medicare/Medicaid reimbursement levels.
Operational Management, Providence Medical Group, Portland, OR
December 2012 - July 2015
I directed a Lean Six Sigma analysis and transformation event in the engineering department of Providence St. Vincent hospital with a goal to reduce the time needed for key process completion. Working with the engineering team, we were able to succeed in meeting that objective resulting in the engineering department saving $1.5 million per year. The hospital chose to introduce these changes to all of the engineering departments in the Northwest system (27 hospital engineering departments).
VOLUNTEER AND PHILANTHROPIC OPPORTUNITIES
Alpha Program, NW Region - Administrative Assistant, 2009 to present
With Love Oregon - Foster Family Support, Tigard, OR 2013-2018
Guardian ad Litem, Child Court Advocate, 1985-1990
SC Department of Social Services, Newberry, South Carolina, 1986-1993
Founder of the New Mother Training Program and Operation Christmas
Irmo Little League, Irmo, South Carolina, 1993-1998
Founder and President – Community program with a 275% increase in participation over five years
Worked with recreation commissioners, town and city administrators, legislative representatives, and senators to obtain local support and financial backing
Sponsorship development
Staff management of more than 200 individuals
EDUCATION
Change Management Certification, Providence Health Systems, 2014
Lean Six Sigma Green Belt, Providence Health Systems, 2014
Flight Training, Horizon Flight School, Portland, OR, 2007
Licensed Practical Nursing, Newberry Career Center, Newberry, SC, 1993; GPA 4.0
Diabetic Education Certificate, Portland, OR, 1999
Radiation Use and Safety Certificate, Portland School of Radiography, Portland, OR, 1999
Chest and Ribs X-ray License, Portland School of Radiography, Portland, OR, 1999
Business Administration, Warner Pacific University, Portland, OR; GPA 4.0
CHARTING PROGRAMS: EPIC, ECLINICALWORKS, NEXTGEN
CURRENT TS/SCI (TOP SECRET SECURITY CLEARANCE)
COUNTERINTELLIGENCE POLYGRAPH TEST
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