Service Representative Administrative Assistant

Melissa Deal Allison

**** ******** **** ********, ** 20115 540-***-**** advjqv@r.postjobfree.com QUALIFICATIONS

Business Management - Administrative Support - Customer Service Successful professional offering 25+ years’ experience in Insurance (Life, Health, Personal, Commercial), Legal Support and Office Administration. Results-oriented team player demonstrating high proficiency in customer service, sales/marketing, accounting, credit analysis, project management and event planning. Self-motivated leader able to plan, organize, and implement multiple tasks. Consistently play key role in assuring smooth business operations. Effective communicator with full knowledge of current office systems and technology

(internet, email, social media).

PROFESSIONAL EXPERIENCE

CONVERGENT REVENUE CYCLE MANAGEMENT, Gainesville, VA Account Specialist Sept 2014 - Present

• Responsible for review of medical claims, denial status and preparation of appeals.

• Daily contact with insurance providers to monitor claims and payment processing.

• Account manager for two (2) major hospital networks (Kansas). TOYOTA FINANCIAL SERVICES, Herndon, VA

Contract/Credit Analyst Aug 2010 – Sept 2014

• Responsible for reviewing retail and lease vehicle contracts (totaling ~$2M per day).

• Process & book retail and lease contracts (~60 per day; electronic and paper).

• Daily contact with financial managers at dealerships to resolve contract issues.

• Responsible for verifying employment and salary for customers per Credit Analyst requests.

• Manage daily Data Management System (DMS) for scanning and distribution.

• Process daily deposit for Dealer Sales and Service Office (DSSO).

• Back-up contract analyst when needed to book retail contracts for DSSO. ALLISON INSURANCE AGENCY (FARMERS INSURANCE), Marshall, VA Owner & President Feb 2009 – Aug 2010

• Responsible for creating new business through lead generation, sales, and marketing.

• Oversee organizational development, accounting, public relations, and strategic planning.

• Manage daily business operations for start-up venture.

• Acquired 75 new clients since April 2009.

PUFFENBARGER INSURANCE AGENCY (NATIONWIDE), Manassas/Warrenton, VA Customer Sales & Service Representative Oct 2004 – Feb 2009

• Responsible for generating new business and maintaining ~800 existing accounts.

• Conduct customer consultations to assess insurance requirements.

• Quoting, writing, and endorsing new policies (including life and health) based on client needs.

• Managed the Personal Lines (independent) agency purchased by Puffenbarger. CARR & HYDE, INC. (INDEPENDENT), Marshall, VA

Customer Service Representative Oct 2002 – Oct 2004

• Carr & Hyde, Inc. purchased the Van Deman Insurance Agency in October 2002. VAN DEMAN INSURANCE AGENCY (INDEPENDENT), Marshall, VA Customer Service Representative Oct 1994 – Oct 2002

• Responsible for accounts receivable and office administration.

• Processed policy changes, updates, and insurance claim reports.

• Maintained and upgraded computer information system.

• Administered monthly agent billing to clients (~$750K in annual premiums). FRAY, HUDSON, & CLARK, Culpeper, VA

Secretary/Legal Assistant June 1991 – Oct 1994

• Responsible for attorney-client correspondence and preparation of wills, deeds, powers of attorney, real estate closings and other legal documents (Domestic and Criminal).

• Provided administrative support to Senior Partner and Junior Partner.

• Assisted the Culpeper County Commissioner of Accounts.

• Maintained files and record system of fiduciary accounts for the Commissioner.

• Accounts payable, accounts receivable and client billing. WILLIAM P. GIMBEL, Land Surveyor, Culpeper, VA

Administrative Assistant Aug 1988 – June 1991

• Responsible for daily office administration and clerical support.

• Monitored job files for accurate data collection, processing, and filing upon project completion.

• Designed and maintained electronic database of all surveys.

• Performed monthly billing to clients.

EDUCATION

• Germanna Community College, Locust Grove, VA – Attended Aug 1988 to June 1991

(Coursework in Business Administration)

• Culpeper County High School, Culpeper, VA - Graduated June 1988

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