Data Entry Customer Service

TIKIRA THOMAS

817-***-****

*************@*****.***

Experience

Genpact. 3101 E. President George Bush Hwy # 200. 972-***-****

Current employer

Savings Specialist in high volume inbound contact center. I assist with deposits, withdrawals, online technical support, and opening and closing high-yield savings accounts and CDs across multiple programs while remaining professional and efficient.

Previous Genpact project: Collections. High volume outbound calls in collections for various credit card companies.

Wal-Mart eCommerce. 09/2019- 01/2020 Fort Worth Corporate Office 817-***-****

I worked as a Customer Resolution Specialist taking numerous inbound calls where I would de-escalate irate customers and resolve issues dealing with order errors. I would also apply discounts to orders where necessary. I would also assist with refunds, placing new orders, and tracking orders.

This was seasonal employment.

Burlington. 02/2018- 09/ 2019. 4830 SW Loop 820 817-***-****

I worked as the full-time Customer Service Supervisor. My daily duties included cashier observations, maintaining the cleanliness and organization of the layaway room, RTS expired layaways, making tickets for merchandise to return to the sales floor, supervising cashiers, operating the cash register, manager on duty, getting change, opening and closing registers, organizing the queue line, sensor valuable merchandise, and provide customer service including applying discounts when necessary.

I left this position for a better pay opportunity.

Education

P.L. Dunbar High School. 1994-1997. Diploma

Spring Pack Healthcare Institution 03/ 2015- 04/2015. Certificate of Completion

Skills

40-45WMP, data entry, Windows XL

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