Data Entry Customer Service
Resume:
Myia Lyvers
859-***-**** (Cell)
****.*****@*****.***
Summary
I have 16 years of experience, including as a Warranty Administrator, in customer service, General Merchandise Stores and Home Furniture, Furnishings, and Equipment Stores.
Most recently I was a assistant store manager at a retail store called Ross.
My skills and experiences include: File Management, Cashier, Loss Prevention, cash handling, hiring, training.
I hold an a Diploma in High School from Lafayette.
Experience
TPUSA, Oct. 10th 2021 to Present
Handling multiple cases for package research
Provide callback updates concerning packages
Receive incoming calls and provide updates on packages
Customer Service Rep., Faneuil, Oct. 10th 2020-Mar 5th 2021
Spoke with customers by phone.
Canceled accounts.
Received and processed incoming phone calls from customer or client base.
Recorded details of customer transactions, complaints.
Prioritized data entry daily to ensure customers' needs were met.
Ensured that appropriate changes were made to resolve customer concerns.
Effectively identified customer concerns over the phone.
Determined charges for services requested.
Collected deposits or payments.
Arranged for billing.
Notified customers of any planned adjustments.
Assistant Store Manager, Ross Dress For Less, Nov.2015 – Sep. 2018
Preparing register tills and loading into cash registers for the day.
Count the safe.
Count and prepare the register tils from the previous day.
Count the bank deposit from previous sales day.
File monthly paperwork
Interviewed and hired qualified candidates
Opened and closed the store
Signed and secured packages for the store
Have weekly conference calls about each employees performance
Handled customer complaints
Warranty Administrator, Tempur Pedic, Lexington, KY
Spoke with customers by phone.
Provided information about products and services.
Received and processed incoming phone calls from customer or client base.
Recorded details of customer complaints.
Prioritized data entry daily to ensure customers' needs were met.
Ensured that appropriate changes were made to resolve customer concerns.
Effectively identified customer concerns over the phone.
Determined whether losses were covered by insurance.
Responded to customer inquiries.
Notified customers of claim investigation results.
Resolved customer service or billing complaints by exchanging merchandise.
Performed office duties such as data entry, word processing, filing and copying.
Knowledge sets include 10 Key, 45 Wpm.
Jan. 2015 - Apr. 2015
CSR, ACS, Lexington, KY.
Spoke with customers by phone.
Canceled accounts.
Received and processed incoming phone calls from customer or client base.
Recorded details of customer transactions, complaints.
Prioritized data entry daily to ensure customers' needs were met.
Ensured that appropriate changes were made to resolve customer concerns.
Effectively identified customer concerns over the phone.
Determined charges for services requested.
Collected deposits or payments.
Arranged for billing.
Notified customers of any planned adjustments.
Resolved customer service or billing complaints by refunding money, adjusting bills, offering credit.
Knowledge sets include 10 Key.
Oct. 2011 -Feb. 2014
Supervisor, T.j.maxx, KYUS, KY
Directed workers in a retail setting.
Led a successful sales team.
Managed a department.
Performed personnel duties such as training and discipline.
Greeted and assisted customers.
Assigned duties to workers.
Authorized payments and merchandise returns.
Used credit card machines and cash registers.
Met sales goals.
Engaged in loss prevention.
Assisted and educated customers.
Scheduled employees.
Sept. 2007 - Sept. 2011
Skills
10 Key, Billing, Copy, Credit, Customer Relations, Customer service, Data Entry, File Management, Insurance, Machinery, Microsoft Money, Microsoft Office, Packaging, Quality, Telephone Skills, Typing, Word Processing, Writing, Cashier, Loss Prevention, Personnel, Retail, Sales
Education
Lafayette
2009
High School
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