It Support Active Directory

Eric Warmack

www.linkedin.com/in/eric-warmack

Duluth, Georgia 30097 404-***-**** ********@*****.*** Infrastructure Engineering

IT professional with experience in all phases of IT Services. Extensive background in IT Service Management. Ability to understand and assess business issues as well as technical issues and interact with people at all organizational levels and build professional relationships. Constant attention to customer satisfaction through results orientation and being goal driven. Good problem solving and issue resolution skills. Excellent verbal and written communication. Experience

Imerys, Roswell, Georgia.

ITCC Manager North America, August 2021 – Present

Provide Level 1 and Level 2 support for all Imerys US customers(~3000) with a staff of 14 IT professionals.

• Provide IT support for all Imerys employees. Setup new users and troubleshoot IT support issues.

• Utilized ServiceNow for ticketing and support tracking.

• Meet with the business partners and business monthly to improve on support processes.

• Implementing and supporting ITIL best practices.

• Create monthly KPI reporting and monitor SLAs.

• Participate in 24/7 on call rotation.

• Provide Level 3 support to troubleshoot Active Directory, infrastructure and application issues.

CareerBuilder LLC, Atlanta, Georgia.

Lead Infrastructure Engineer, February 2021 – August 2021 Design and implement global server standards to support the business needs. Supporting global active directory environment with One forest with two domains.

• Manage and maintain Active Directory including Azure, GPOs, DFS DNS, DHCP, TCP/IP, AD sites, replication and file/print.

• Deployed and managed SCCM to support windows patching and application deployments.

• Support Windows (servers/workstation/VDI), VMware and storage.

• Meeting with the business Monthly to improve on support processes.

• Manage and deploy windows security patches monthly using SCCM.

• Implementing and supporting ITIL best practices.

• Created PowerShell scripts to support the environment.

• Support our users by utilizing Jira as the helpdesk support tool.

• Participate in 24/7 on call rotation.

• Provided Level 3 support for the Active Directory environments. ZealRiver Technologies, Inc. Montgomery, Alabama.

Manager IT Services, February 2020 – February 2021 Design, implement and support regional and Global IT infrastructure services.

• Design, install and support Windows Servers/workstations, Active Directory, MS SQL, GPOs, file shares, DNS, DHCP, AD sites and disaster recovery.

• CapEx/Opex budget management

• Implemented and support ITIL best practices for incident and problem management.

• Oversee all technology operations and evaluate them according to established goals.

• Purchase efficient and cost effective technological equipment and software.

• Assist in building relationships with vendors and creating cost-efficient contracts. Sanofi-Aventis, Duluth, Ga.

Global Identity and Active Directory, January 2013 - February 2020 Managed Global Identity and Active Directory Services supporting the organization of 150,000 employees with a global staff of 12 IT professionals and 12 external contractors (Infrastructure and support).

• Installed and supported Windows Servers and Active Directory domain controllers

(Win2012/2016).

• Created PowerShell scripts as needed to support the environment.

• Consolidated 12 Active Directory forest into one global environment.

• Led implementation of identity management solution utilizing Sail Point and Ping Identity.

• Implemented Azure Active Directory services to support the company’s cloud applications.

• Deployed and implemented self -service password reset and user on-board/off-board processes.

• Managed Computacenter to provide support for our users.

• Provided troubleshooting support for global applications/Infrastructure and created RCAs for outages.

• Provided Level 3 support for major incidents.

• Created and managed infrastructure roadmaps and budgets. Merial, LTD, Duluth, Ga.

Global IS Systems and Desktops, July 2007 - January 2013 Managed Global Data Centers, Servers and Desktop Standards supporting the Organization. Supported 6500 users with 12 IT professionals globally.

• Designed, implemented and migrated 400+ applications in the private cloud by virtualizing 95% of all servers.

• Designed and migrated Active Directory environment with one forest and five domains. Running windows Win2000/2003/2008.

• Designed and implemented Windows7, Office2010, Exchange2007, Lync2010, Altiris, and Symantec Antivirus for 6,500 employees.

• Implemented and supported VMware, Hyper-V, TCPIP, AD groups, file shares, GPOs, DNS, DHCP, DFS and Cisco VPN. Created PowerShell scripts as needed to support the environment.

• Supported MS SQL, Linux, VMware, printing and Microsoft Windows workstations/servers.

• Implemented Altiris ticketing system globally and managed the global teams.

• Led the global WAN/LAN networks to consolidate data centers in the US, Europe, Asia and Latin America utilizing outsource providers to manage day to day activities of the corporate computer systems.

• Implemented global change management policies and processes to enhance stability and reliability of global infrastructure.

• Designed and managed Citrix environments to support Global applications and disaster recovery.

• Build and manage vendor relationships to support existing technologies and strategy for new solutions.

• Implemented NetApp storage and Data Domain to support online backups.

• Provided Level 3 support for Active directory environments.

• Created and managed infrastructure roadmaps and budgets. Imerys, Inc., Roswell, Ga

Global Central Systems and Desktop Manager, May 1997 - July 2007 Installed Data Centers, Windows Servers, Active Directory, Citrix and desktop standards. Managed 9 IT professionals that supported approx. 4000 users globally.

• Implemented Active Directory forest with two domains to support users in 40 countries.

• Worked with global helpdesk teams to implement standards and SOPs.

• Implemented and managed Antivirus, AD groups, file shares, GPOs, DHCP, DNS, TCPIP and NetBackup globally. Created PowerShell scripts as needed to support the environment.

• Managed and supported active directory replications through sites and services.

• Implemented Windows servers and desktop patch management using WSUS.

• Implemented and supported Citrix farms for business applications.

• Provide support for Global rollout and support for Lotus Notes.

• Provided day to day support for Desktops, Servers, Active Directory and Citrix.

• Managed and supported Antivirus, NetBackup, DHCP, DNS and TCPIP.

• Provided Level 3 support for the global Active Directory infrastructure.

• Installed and managed UNIX servers for business applications. Education

Alabama State University, Montgomery, AL

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