STEPHANIE

LAWRENCE

Henderson, NC *****

252-***-****

advjou@r.postjobfree.com

PROFESSIONAL SUMMARY

Responsive and adaptable customer service team member attentive to unique needs of individual callers. Competent in meeting quality and performance demands with excellent call control and communication skills. Excels in building trust and rapport to quickly understand requirements and build brand loyalty.

SKILLS

Account updating

Escalation management

Technical troubleshooting

Brand promotion

Customer satisfaction

Bookkeeping

Funds management

EXPERIENCE

Call Center Customer Service Representative

1-800-PACK-RAT, LLC Wake Forest, NC

April 2022 - January 2023

Handled high call volume to quickly answer inquiries, update accounts and resolve concerns.

Helped train and coach new customer service representative teammates.

Processed orders and responded to order status inquiries using computer system.

Built rapport with customers through actively listening to maximize opportunities.

Instilled calm in customers, managing escalations and transfers with utmost professionalism.

Customer Service Representative

Versatrim Henderson, NC

June 2015 - March 2022

Answered customer questions about policies and procedures with friendly and knowledgeable approach.

Investigated and resolved customer concerns related to order inquiries and delivery tracking.

Collaborated across departments to resolve customer-related issues.

Managed customer calls efficiently in fast-paced call center environment.

Made transport arrangements for package handling and delivery.

Administered accounts payable, accounts receivable and billing.

Pharmacist Technician/Accountant

Mast Long Term Care Henderson, NC

November 2000 - January 2012

Keyed and fulfilled prescriptions with high degree of accuracy and strict compliance with applicable regulations.

Ran reports, checked data and resolved discrepancies to manage records.

Tracked and documented payments, inputting and verifying purchases.

Met customer needs with knowledgeable pharmacy support.

Administered accounts payable, accounts receivable and billing. Reviewed and reconciled accounts for accuracy.

EDUCATION

High School Diploma

Vance Granville Community College, Henderson, NC

June 1991

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