Service Agent Customer
Resume:
Laura L. Piotrowski
Lithia, FL 33547
********@*****.***
OBJECTIVE
To obtain a position in which my skills can be utilized.
WORK HISTORY
February 2022 – February 2023
USAA
Claims Adjuster
Handled Non Injury Auto Claims from first notice of loss to closure.
May 2019 – February 2022
Self Employed Contractor (Work From Home)
Customer Service and Tech Support for various clients.
Functioned as a High Performance Coach with LiveX and Program Specialist for Sylvan Learning.
December 2017 – May 2019
Morgan and Morgan, P.A.
Case Manager
Handled personal injury auto accident cases from intake to settlement. Gathered and reviewed medical records for clients. Communicated with insurance companies regarding coverages and case status. Prepared demands and negotiated settlements.
February 2017 – November 2017
Sykes Tampa, FL
Customer Service Agent
Responsibilities included handling Medicare member and provider inquiries via phone.
March 2009 – September 2016
GEICO Lakeland, FL
Claims Examiner
Responsibilities included handling complex bodily injury and property damage claims. Investigated coverage and liability by gathering all pertinent information and speaking with all parties involved. Set reserves and determined if subrogation existed. Reviewed medical records to determine a fair value for the claim. Negotiated bodily injury settlements with attorneys and non-represented parties. Handled litigation files from inception to trial.
August 2006 – February 2009
Landig Tractor Co., Inc. Tampa, FL
Accounting Clerk
Responsibilities included all aspects of accounts payable and accounts receivable. Also was responsible for monthly sales tax returns and bank reconciliations.
September 2002 – August 2006
Monte Cristo Advertising And Entertainment Brandon, FL
Office Manager
Responsibilities included all aspects of office management and accounting.
November 1995 – September 2002
Residential Construction Specialties, Inc.
Credit Manager
Was responsible for various duties including accounts receivable, payroll and customer service.
EDUCATION
University of South Florida
Bachelor of Science – Business Management
References will be provided upon Request
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