D

Magalie

Dieujuste

Evanston, IL *****

Phone: 847-***-****

advjof@r.postjobfree.com

SUMMARY

Excellent and intuitive problem solver with a demonstrated command of Operations and Management . Logistics expert with a developed aptitude for assessing and diagnosing areas needing improvement. Multilingual - luent in Haitian Creole, French, and English, o fering a solid understanding of cultural diversity and responsiveness to the challenges of the 21st century workplace.

SKILLS

● Process Development, Planning, and

Facilitation.

● Assessment and Mentoring based on

need and observations.

● Collaborative team building and

peer collaboration training.

● Training Materials Creation, Review

and Update for proper

implementation.

EXPERIENCE

Search Operations Supervisor, Evanston, IL

Cardinal Intellectual Property/ 2016 to 2022

● Oversaw the daily work low.

● Developed and implemented e ficient processes and procedures.

● Developed and monitored operational tasks of the SDA team.

● Operations Liaison for USPTO contract.

● Collaborated with Accounting to process payroll for the company's variable employees.

● Facilitated and resolved requests from the USPTO.

● Collaborated with the Director of HR on employee and work low concerns.

● Facilitated testing of updates to work low dockets with the IT department.

● Responsible for various reports pertaining to production and compliance and more.

● Collaborated with the Training Manager on training new Search Analysts.

● Provided di ferent reports for end of year evaluations.

● Responsible for maintaining a high level of compliance with the USPTO as it pertains to the deadlines and formality aspects of completed work.

● Provided hiring goals of Search Analysts to HR.

● Oversaw planning and execution of various company events.

● Facilitated via one on one meetings the integration of new employees.

● Created new and e ficient features for the search dockets. Search Docket Administrator Supervisor/ 2011 to 2016 o Trained new Search Docket Administrator Team.

o Conducted formality review on completed searches. o Facilitated in the implementation of new processes and procedures. o Delegated tasks to the Search Docket Administrators. o Provided data and capacity reports for the purpose of hiring goals. o Oversaw event planning.

o Created new and e ficient features for the search dockets Search Docket Administrator/ 2008 to 2011

o Assigned patent application to search teams to conduct searches. o Conducted status update requests on pending searches. o Created and submitted invoices for non-USPTO work. o Conducted reviews on completed patent application searches. o Processed the intake of searches from the USPTO and from private clients. Branch Manager, Wilmette, IL

TCF National Bank/ 2006 to 2008

● Oversaw and managed the monthly schedule for the branch.

● Responsible for creating daily and monthly reports.

● Addressed customer concerns and implemented necessary remedies.

● Trained and supervised new employees.

● Incentivized and positively motivated team to meet daily and monthly goals. Case Manager for the Refugee Department, Chicago, IL Catholic Charities of the Archdiocese of Chicago/ 2003 to 2005

● Facilitated various workshops on adjusting to a new homeland and strengthening family bonds while in the new homeland.

● Assisted clients with completing various forms and documents for their case.

● Facilitated the adjustment process and experience for new clients.

● Oversaw referral process for clients receiving proper services

● Provided translation services for French and Spanish speaking clients. Chief Paralegal, Evanston, IL

Jean-Baptiste & Associates/ 2002 to 2002

● Reviewed and filed Personal Injury cases.

● Completed Immigration documents for clients..

● Reviewed and filed Immigration cases.

File Clerk, Chicago, IL

John Phillipps & Associates/ 1998 to 2001

● Inner o fice and Court filing.

● Special Summary of cases.

● Attend Routine Motions.

● Deposition Summary.

● Serve legal documents.

● Medical and legal research.

EDUCATION AND TRAINING

Certificate in Strategic Management,

Northwestern University - School of Professional Studies, Evanston, IL, 2020 B.A.: Foreign Languages- French

University of Illinois at Chicago, Chicago, IL, 2007 Certificate of Paralegal Studies

McCormack College, Chicago, IL, 2001

HONORS/ACCOMPLISHMENTS

UIC Chancellor’s Student Services Award (CSSA) and National Dean's List-University of Illinois McCormack Honors Dean’s List and Honor Roll-McCormack College VOLUNTEER EXPERIENCE

● Instructor of English Literacy class/Tutor ELL

● Editor of a Community Newsletter

● Voice/Dance Instructor and Mentor to Young girls

● Music Administrator, Choir Member, and Youth Leader

● Event Planning

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