Tech Support Computer Technician

Dennis F. Kerkhoff

Utah *****

Open for * days Onsite in a week.

Skills

Computer: MS DOS v. 8.0 Lotus 123 Lotus Notes .3.1

WIN v. 95B, 98, 98 SE, ME, 2000, XP, Vista, Win 7, Win 8, Win10

Turbo C++ Unix MS Access 2007 Turbo Assembly

VAX / VMS MS PowerPoint 2007 Clarify VAX / VMS MS Excel 2007 Oracle

MS Word 2007 PhoenixI have assembled and setup over 50 systems on my own, including loading Windows

Operating Systems. I held a Federal Top Secret Clearance for 18 Months While for SOS Technical at UNISYS GSG SIT 93 -95

Test Equipment used in the line duty: Automated Test station,Digital and Analog Oscilloscopes, and Curve Tracers, Digital and,Analog Spectrum Analyzers, and Digital, Multi-meters, Digital Time Domain Reflectometer, Frequency Counters, Frequency Synthesizer, Power Meters, Light Power Meters, Logic Analyzers.

Professional Experience:

Consultant – Ener bank/Regions 08 -11/2022

Helpdesk analyst

Imaging new Hardware with Windows 10 & 11. This included installing Office 365 on systems with MAC OS, Reseting AD Passwords various other Software Passwords, connecting MAC OS systems with VPN/Citrix

World Wide Tech Services Travel Tech- Earned Dell Certification on Labtops, Desktops, and Poweredge Servers. Also earned Lenovo Certification for Desktop, and Laptop computers. I replaced MoBOs on a daily basis. I was given Ladder safety training for Hugesnet.

Consultant inc/UTA IT Dep 08/21- 04/2022

Helpdesk analyst

I Deploying Microsoft Office 365 on all Computer Systems, Imaging new Hardware. I installed Ofice 265 & 2019 via Remote.

WRD, and Image new Dell STD User, and Power Desktop, and laptop computer, and user Windows Active Directory, Jabre Softphone This included installing Office 365 on systems with MAC OS.

Tech. Support Rep - assist customers in connecting to the internet using Dialup and High Speed connections (TCP/IP)

Supporting Dell Commercial & Consumer Computer hardware and Factory installed

Software including these Operation Systems: Microsoft Windows: Vista, Windows

XP, 2000 Pro, ME, Windows 98. We also received training on newest DELL printers, Monitors, and peripherals

Cumpunnel/Morgan Stanley South Jordan, UT 03/21 -May/21

Desktop Support

We used software-based web conferencing programs such as Skype, Zoom, and MS Teams/Office 365 on a daily basis. Everything was done remotely through SKYPE.

We assisted Morgan Stanley Financial Consultants, and managers, get their company & Home computers systems set with their Morgan Stanley online Financial Tools, as well as setting up their corporate ZOOM, and MS Outlook accounts,

We helped Clients map out their Active Directories

We supported addition hardware(wireless mice, and keyboards, External Hard Drives, wireless Bluetooth headsets, and other peripherals. We also setup their AVAYA SOFTPHONES. This was done through remotely using Microsoft Teams.

We setup Azure on their Morgan Stanley Desktops/ Virtual Machines

We troubleshot Adobe Cloud

CSS CORP/VONAGE Draper, UT 02/2017 – 10- 2020

Business Cloud Tech Support

We helped customer setup their Desktop Phones, their computer's with Desktop Connect softphones, their smartphones with the Mobile APP for both Apple Iphones, and Androids.

We also took Customer Service calls, and billing calls for VBS as well. We used software-based web conferencing programs such as Lync, Skype,, Zoom, and MS Teams. We also use Salesforce Ticketing system,,and escalations through Jira

RiSE Broadband American Fork, UT 02/14-11/16

Technical Support

Received inbound calls from Rise Customers. Help setup the Computers, smart Phones, and tablets to connect.

Rise Broadband internet. We also setup their Phones to Connect to VOIP connections. We also helped customer's setup their Rise Broadband Routers, which included setting up their WIFI network

Salt Palace Convention Centre SOS TECHNICAL 05/2012 – 06/2012

IT Helpdesk

Troubleshoot RJ11 & RJ45 connections for telephone & Broadband internet for Venues & Venders on convention Floor.

Action Target / Express Professionals Mechanical Assembly 03/2012 – 04/2012

Assembling Chassis & parts for Targets used by Law Enforcement Agencies & US Military

Tech. Support Rep - assist customers in connecting to the internet using Dialup and High Speed connections (TCP/IP)

Received 8 very Satisfied customer surveys, while working on the following Microsoft

Technical Support Projects: Millennium, Windows 9X, Microsoft Broadband Networking Hardware.

Received A + Certification certificate

Salt Palace Convention Centre 12/2011 – 02/2012

SOS TECHNICAL WI-FI Help

Assist Patrons of Oceans 2012 Convention getting online thru WI-FI Connection. Cross Platform Support for Apple & PC Computers.

Tech. Support Rep - assist customers in connecting to the internet using Dialup and High Speed connections (TCP/IP)

Customers troubleshooting their Cable TV and set Trouble Calls Thru ( ICOMs )

Supporting Dell Commercial & Consumer Computer hardware and Factory installed

Software including these Operation Systems: Microsoft Windows: Vista, Windows

XP, 2000 Pro, ME, Windows 98. We also received training on newest DELL printers,

Monitors, and peripherals

Mountain lands Head Start/SOS TECHNICAL 07/2011 to 10/2011

IT Computer Technician

Configure & setup Teachers Computers, and help office staff with computer questions.

Customers troubleshooting their Cable TV and set Trouble Calls Thru ( ICOMs )

Supporting Dell Commercial & Consumer Computer hardware and Factory installed

Software including these Operation Systems: Microsoft Windows: Vista, Windows

XP, 2000 Pro, ME, Windows 98. We also received training on newest DELL printers, Monitors, and peripherals

SOS Technical/Access DATA, INC 02/2011 - 05/2011

. Information Technology

Workstation Setup for Software Development Dept.

Supporting Dell Commercial & Consumer Computer hardware and Factory installed

Software including these Operation Systems: Microsoft Windows: Vista, Windows

XP, 2000 Pro, ME, Windows 98. We also received training on newest DELL printers,

Monitors, and peripherals

Verio/TEK Systems Cust. Support Orem, UT 01/2009 - 12/2009

Implemented Soft Skills to assist Verio & AT & T Web hosting clients with their Billing

issues. Also, educated customers on how to use their website Control panel through live

Phone and also through E-Mail Contact.

Education

1991 AAS Utah Valley University

Major - Electronics Technology Electronics Basics and Computer Technology

1992 AAS Utah Valley University Major-Electronics, Computers & Technology Computer Emulation and Architecture

Contact this candidate