Tech Support Computer Technician
Resume:
Dennis Kerkhoff
E-Mail: *.******@*****.***
Cell: (801)854 - 0545
Summary
Results-driven IT professional with extensive experience in technical support, network setup, and system migrations.
Skilled in troubleshooting hardware and software issues, configuring network equipment, and providing top-tier customer and helpdesk support. Proven expertise in server installation, imaging, data migration, and IT security.
Adept at working with enterprise tools such as Active Directory, ServiceNow, VMware, and Microsoft 365, Cisco Webex, and Global Protect’
Strong background in cloud technologies, VoIP systems, and IT infrastructure projects.
Dell, and Lenovo certified, with hands-on experience in enterprise networking, remote support, and IT asset management.
Highlights
IT Support experienced
Assembled and setup over 50 systems on his own, including loading Windows operating systems
He holds multiple certifications including a Top-Secret Clearance early on in his career
He has extensive experience provisioning POS systems including for multiple: Sportsman’s Warehouse through PEAK Systems
Skills
Cisco Webex, Global Protect, VMWare, Ivanti Ticketing, Ivanti Console Manager, MS Active Directory, ServiceNow.
MS DOS v. 8.0 Lotus 123 Lotus Notes .3.1 SalesForce, Service Now, Zoom, Teams
Windows v. 95B, 98, 98 SE, ME, 2000, XP, Vista, Win 7, Win 8, Win10, Win 11
Turbo C++ Unix,Turbo Assembly
VAX / VMS, Clarify
VAX / VMS Oracle ticketing, ASURE
MS Office 365, MS Office 2019, Phoenix
Education
AAS Utah Valley University 1991
Major - Electronics Technology
Electronics Basics and Computer Technology
AAS Utah Valley University 1992
Major-Electronics, Computers & Technology
Computer Emulation and Architecture
Experience
Yochana IT/Tech Mahindra/Enbridge Gas & Oil Desktop System Engineer 05/25 – 08/25
PEAK Solutions (Pearson Vue/HP_Refresh/DELL Migrations) (Part time) 02/2023 - Present
IT Network Technician/IT Support
Installing Server & 16 new Hp Systems
Responded to calls, emails, chat and direct support.
Setting up and configuring network equipment such as routers, switches, and wireless access points to establish reliable connections.
Continuously monitoring network performance to identify and address potential issues proactively, ensuring optimal functionality.
Performing regular maintenance tasks, including system updates, patches, and security configurations, to ensure network integrity and security.
Diagnosing and resolving hardware and software issues related to the network, providing technical support to staff and clients as needed.
Maintaining detailed records of network configurations, maintenance activities, and any changes made to the system for future reference and compliance purposes.
Implementing and managing security measures to protect the network from unauthorized access, cyber threats, and data breaches.
Migrating Data from existing systems to update Dell laptops.
HP Desktop Installation & Setup including POS configurations
TekSystems/ ZT Network Field Technician 10/2023 to 01/2024 IT Network Technician
Unboxed Nvidia DGX Servers, loaded servers on Server Lifts, both Electric, and Hydraulic.
Installed Rails on Racks, Mounted Severs, Switches in Racks.
Unbox, and bundle Multi-Fiber Optic Cables.
Ran Multi-Fiber Optic Cables from Servers to Network Switches.
Connected Multi-Fiber Optic Cables from Servers to network Switches.
ConsultNet – Enerbank/Regions SLC, UT 08/2022 - 11/2022
Help Desk Analyst
Imaging new Hardware with Windows 10 & 11. This included installing Office 365 on systems with MAC OS, Resetting AD Passwords various other Software Passwords, connecting MAC OS systems with VPN/Citrix, Setup, and troubleshooting of MS Teams
Cisco Webex, Global Protect, VMWare, Ivanti Ticketing, Ivanti Console Manager, MS Active Directory, was introduced to ServiceNow ticketing system, Asset management, Setup, and troubleshooting of Zoom Meetings, and MAC OS
UTA IT Department 10/2021- 04/2022
IT Helpdesk Analyst
Deploying Microsoft Office 365 on all Computer Systems, Imaging new Hardware.
installed Office 265 & 2019 via Remote WRD, and Image new Dell STD User, and Power Desktop, and laptop computer, and user MS Active Directory, Jabre Softphone This included installing Office 365 on systems with MAC OS Cisco Webex, Global Protect, VMWare, Ivanti Console Manager, MS Active Directory, ServiceNow.
World Wide Tech Services 05/2022 - 08/2022 Travel Tech/Computer Service Technician
Earned Dell Certification on Laptops, Desktops, and PowerEdge Servers. Also earned Lenovo Certification for Desktop, and Laptop computers.
Replaced, Motherboards daily. Was given Ladder safety training for HughesNet.
Replaced motherboards, LCD screens, SSDI, Ram memory.
Morgan Stanley (Compunnel) South Jordan, UT 9Contract)/ Remote 03/2021 - 05/2021 Desktop Support
Used software-based web conferencing programs such as Skype, Zoom, and MS Teams/Office 365 daily. Everything was done remotely through SKYPE.
Assisted Morgan Stanley Financial Consultants, and managers, get their company & Home computers systems set with their Morgan Stanley online Financial Tools, as well as setting up their corporate ZOOM, and MS Outlook accounts.
Helped Clients map out their Active Directories.
Supported addition hardware (wireless mice, and keyboards, External Hard Drives, wireless Bluetooth headsets, and other peripherals. We also set up their AVAYA SOFTPHONES. This was done through remotely using Microsoft Teams.
Setup Azure on their Morgan Stanley Desktops/ Virtual Machines
Troubleshot Adobe Cloud.
VONAGE Business Enterprise (CSS CORP) Draper, UT 02/2017 – 10/2020 Cloud Tech Support
Helped customer setup their Desktop Phones, their computers with Desktop Connect softphones, their smartphones with the Mobile APP for both Apple iPhone and Androids.
TookCustomer Service calls, and billing calls for VBS as well.
Used software-based web conferencing programs such as Lync, Skype, Zoom, and MS Teams. We also use Salesforce Ticketing system and escalations through Jira.
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