Patient Representative Medical Billing

Crystal Santos

Mentor, OH ***** 440-***-****

****************@*****.***

PROFESSIONAL SUMMARY

Organized and dedicated leader with proven track record of providing exceptional needs in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

SKILLS

•Ease with Computers and Technology

•Strong Organizational Skills

•Judgment and Decision Making

•Schedule Management

•Verbal and Written Communication

•Task Prioritization

•Multitasking and Time Management

•Professional and Courteous

•Problem Solving

•Fast Learner

WORK HISTORY

TEAM LEADER/SUPERVISOR 08/2022 - Present

TT Electronics Perry, OH

● Conduct performance reviews for direct reports

● Enforce and document company point policy i.e. hold team members accountable and follow up with appropriate disciplinary action

● Work with materials,quality and management to ensure timely delivery of customer orders.

● Plans, directs, and assigns jobs from production schedule to team members. Including proper allocation of employee's skills to match with job requirements.

● Oversees all manufacturing production functions including quality checks and assures compliance with all regulations and good workmanship standards; in the absence of quality, completes the quality checks.

● Drives line safety actions and partners with EHS for accident investigations.

● Aides in the development, implementation, and supports system to achieve cost reduction, quality improvements, increased productivity, and improved customer satisfaction.

Shift Assistant 10/2019 - 07/2022

Amazon Euclid, OH

● Maintained working knowledge of latest building techniques, methods and equipment.

● Execute plans to monitor standard of work.

● Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.

● Maintained daily reports.

● Support company leaders.

● Developed and recorded new associates, training in all paths for shift. Able to create plans and do staffing to efficiently run new sort shift. Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.

● Assisted coworkers and staff members with special tasks on daily basis. PATIENT REPRESENTATIVE/PATIENT FINANCIAL 05/2005 - 12/2016 Lake Health Painesville, OH

● Monitored, tracked and conveyed important patient information to healthcare staff.

● Generated and submitted invoices based upon established accounts receivable schedules and terms.

● Verified any changes or data updates to patient records and checked insurance information at each appointment.

● Identified, researched and resolved billing variances to maintain system accuracy and currency.

● Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.

● Organized and replenished unit supplies to maintain team readiness for expected demands.

● Supported patient admissions, discharges and transfers to promote team productivity.

● ICD 9 coding input

● Hospital and physican billing

● Claims terminology and submission

● Medical billing software knowledge

EDUCATION

High School Diploma 06/2004

Thomas W. Harvey High School, Painesville, Ohio

Contact this candidate