Service Tech Technician

SUMMARY

SKILLS

EXPERIENCE

BY BERNARD YOUNG

************@*********.*** / H: 1-214-***-****

**** ****** ****, ******, ** 75249

I am interested in a Field or On-Site Service engineer, Management position. The enclosed resume will provide you with information concerning my background and abilities. In advance, thank you for your time in consideration of my qualifications. Bi-Lingual, fluent in English and Spanish and maintaining various electrical and mechanical equipment, also have management experience in the food industry. During this time, I have held steady assignments and received my Electronics Engineering Degree with a 3.3 GPA from ITT Technical Institute in Arlington, Tx; and a Certification in HVAC with a 3.9 GPA and 108 hours training from Linsey-Cooper Refrigeration School in Irving, Tx. Also, I have insured company profits and growth by maintaining quality service to clients and support to upper management. I'm assertive, enthusiastic, have initiative, and I'm positive my servitude and abilities will be a definite asset that will enhance your company's profits, growth and services immediately. I desire a position within your organization in order to continue in my career progression. Should my qualifications be of interest to you, I would appreciate the opportunity for a personal interview at your earliest convenience that fits both our schedules. I was a Night Manager at What-A-burger with management experience for more than 4 years and exceptional people skills. Experienced Bell and Howell inc. with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Self-motivated and dependable while achieving high performance with minimal supervision. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Time management skills

Bilingual in English, Spanish

Training and development

Quick learner

Positive learning process

Excellent communication

3rd shift lead service engineer / Bell and Howell LLC. - Fort Worth, TX 11/2011 - Current Job duties: Scheduling P.m.'s, Troubleshooting electrical and mechanical problems, Installing new equipment and software upgrades! Types of equipment that I serviced were Bell and Howell systems, Technau printer systems: cutter/staker, meger, buffer, rewinder, and perforator, Aamsco systems, Thiele: hot glue card attachment system, pitney equipment and D.R.S. Direct Recognition systems.

Planned and executed [project].

Installed, tested and serviced alarm systems, ensuring that they functioned correctly. Provided onsite training.

Lead service engineer / Sensible Technologies inc. - Fort Worth, TX 12/2013 - 08/2017 Job duties: Scheduling p.m.'s, installing new software and upgrades, troubleshooting electrical and mechanical issues! Successfully led key projects which resulted in [positive outcome]. Installed, tested and serviced alarm systems, ensuring that they functioned correctly. Planned and executed [project].

Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Provided onsite training.

Service Technician / Cardinal I. G. glass inc. - Waxahachie, TX 12/2012 - 08/2013 job duties: P.m.s, electrical and mechanical repair, serving V. F. D. conveyor systems, and Robotics. Adhered to all company and OSHA defined protocols for workplace safety. Streamlined preventive maintenance repair processes to ensure timely completion. Mentored new employees and managers on [Equipment] operation and maintenance. Serviced and repaired equipment according to manufacturer guidelines. Operated a diverse range of mechanical and manual servicing equipment. Put in new systems and components according to service orders and manufacturer instructions. Demonstrated in-depth understanding of company policies and products. Monitored installations to ensure compliance with local codes and industry best practices. Developed preventive maintenance procedures and schedules for all on-site equipment. Gained equipment knowledge and expertise through research and repair experience. Assisted maintenance team with completion of preventive maintenance and diagnosing unscheduled challenges. Inspected machinery and components to troubleshoot operations. Service Technician / Masco Cabinetry LLC - Duncanville, TX 09/2011 - 12/2013 Level 3 service tech job duties: Installs of building electrical and mechanical equipment, High voltage hands on team 480 volts -800 volts, V.F.D. conveyor systems service and repair, installing Lighting, C.M.C. cutting systems, and p.m.'s Provided onsite training.

Inspected fire and security alarm systems for both commercial and residential customers. Inputted information from customer calls and onsite service visits into the company's system using [Software]. Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Installed, tested and serviced alarm systems, ensuring that they functioned correctly. Service Technician / World Marketing inc - DeSoto, TX 03/2009 - 07/2011 Onsite lead tech. company closure!

Operated a diverse range of mechanical and manual servicing equipment. Inspected machinery and components to troubleshoot operations. Assessed and identified issues and quickly resolved to restore functionality. Serviced and repaired equipment according to manufacturer guidelines. Gained equipment knowledge and expertise through research and repair experience. Adhered to all company and OSHA defined protocols for workplace safety. Assisted maintenance team with completion of preventive maintenance and diagnosing unscheduled challenges. Developed preventive maintenance procedures and schedules for all on-site equipment. Streamlined preventive maintenance repair processes to ensure timely completion. Field Service Technician / Sensible Technology - Fort Worth, TX 03/2009 - 02/2010 Operated hand tools and power equipment with extreme care according to corporate safety procedures. Minimized customer callbacks and equipment failures by reviewing all aspects of the job upon its completion. Handled telephone support calls from customers, determined the cause of issues and provided effective solutions.

Performed service visits on an annual basis and completed preventative maintenance on all systems. Explained and recommended service options to customers and explained the costs involved. Communicated with all partners including vendors, upper management and peers. Trained customers on the proper methods for operating the equipment after it had been installed. Trained and mentored newly hired employees so that they better understood the process flow and safety procedures.

EDUCATION AND TRAINING

Service Technician / World Marketing Inc. - DeSoto, TX 06/2007 - 03/2009 Inspected machinery and components to troubleshoot operations. Provided information to customers regarding inspection findings and outlined repair or service options. Operated a diverse range of mechanical and manual servicing equipment. Demonstrated in-depth understanding of company policies and products. Executed maintenance tasks and handled chemicals and solutions in alignment with safety standards. Developed preventive maintenance procedures and schedules for all on-site equipment. Streamlined preventive maintenance repair processes to ensure timely completion. Assisted maintenance team with completion of preventive maintenance and diagnosing unscheduled challenges. ITT Technical Institute - Arlington, Tx. 1996

Associate of Science: Electronic engineering

O.D. Wyatt high school - Fort Worth, TX 1990

High School Diploma

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