Quartteria Daniels

advjm5@r.postjobfree.com

214-***-****

WORK EXPERIENCE

Mortgage processor

Pulte Mortgage- Dallas, Tx

May 2021 to October 2022

• Work a pipeline of 100 loans.

• Gather information and take each file from pre-approval to closing.

• Input proper loan information into the system for processing.

• Verify loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting.

• Review file documentation and make sure all items needed are requested.

• Contact each borrower in a timely manner to introduce yourself and go over the process and items needed

• Read and understand appraisals, AUS findings, title and credit reports;

• work with the loan officer to complete the loan

• Pre- underwrite' loan files, assuming what conditions may be needed prior to the file being underwritten by the underwriter.

Mortgage processor

PHH Mortgage- Dallas, Tx

June 2020 to May 2021

• Gather information and take each file from pre-approval to closing.

• Input proper loan information into the system for processing.

• Responsible for ensuring that all loan documentation is complete accurate verified and complies with company policy.

• Verify loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting.

• Review file documentation and make sure all items needed are requested.

• Meet crucial deadlines requested.

• Contact each borrower in a timely manner to introduce yourself and go over the process and items needed

• Read and understand appraisals, AUS findings, title and credit reports;

• Strive to achieve and exceed productivity expectations and standards

• Pre- underwrite' loan files, assuming what conditions may be needed prior to the file being underwritten by the underwriter.

Sr. Mortgage processor

Fay Servicing- Dallas, TX

May 2018 to June 2020

• Consistent in ordering credit reports, titles, BPO’s Appraisals, and Tax Transcripts as needed.

• Receive documents and review borrower assistance package & trailing documents for completeness.

• Mail borrower assistance package or acknowledgment letter and validate borrower assistance package.

• Assists borrowers with packages to become compliant with Trid rules and guidelines.

• Communicate fluidly and support the Account Management team (front end point of borrower contact).

• Pull all reports every day from Accellion such as the OZT, Performance and Ancillary.

• Send OZT reports and assign loans out to all team and Work loans for any team member that’s out for the

day, including, Purchases, refinances, conventional, FHA, VA and USDA.

• Assist with escalated issues on all loan types.

Customer Service Representative

Voyager Sporis-Dallas, TX

April 2017 to November 2017

• Inbound and outbound call center speaking with customers and provided outstanding customer service on every call.

• Able to assist with irate phone calls to deescalate issues. Responded to questions and guiding them to the appropriate service.

• Utilize computer technology to handle high call volumes and adhere to average call handle times.

• Assigned case to the correct departments.

• Processed customer orders/changes/returns according to established department policies and procedures.

• Listen, document, and help resolve conflicts with customers and respond promptly to customer inquiries

• Completed discrepancy for orders that was missing items and reviewed invoices to make sure the orders were correct

• Assist customers with password and username resets and resolved customer complaints via telephone and email as well as verified customer account information.

• Resolve customer complaints via phone, email

Government Insuring Analyst

Caliber Home Loans (Nextstep Recruiting) -Coppell, TX January 2016 to February 2017

• Responsible for properly stacking files per agency requirements and Coordinated with internal departments and third parties to obtain any missing documentation.

• Responsible for proper data entry into agency website (FHA Connection, VA Portal and USDA LLC)

• Tracks status of file from funding through Delivery to agency and final endorsement.

• Ensures all files are delivered and endorsed within established deadlines All Caliber compensation will be paid in accordance with state and federal law, including Regulation Z of the Truth in Lending Act. Mortgage processor

USAA -Dallas, TX

February 2013 to January 2016

• Consistent in ordering title work, pay-offs, appraisals, insurance declarations, mortgage history, VOEs, Flood certifications.

• Respond to member and third-party phone calls to keep appropriate parties informed of loan status and meets service level objectives for completing mortgage applications.

• Initiate follow-up phone calls to applicants and third parties to obtain necessary loan documentation, title and/or collateral information.

• Analyzed financial and credit data to determine the acceptability of loan risk in support of bank, investor, and regulatory policies.

• Responsible for providing quality loan processing, reviewing files for adherence to underwriting standards and ensuring completeness of submission.

• Contacted members to collect required documentation and acts as a liaison between Real Estate Origination staff, underwriters, and members to effectively close loans.

• Independently processed approximately 40 loans a month.

• CONV, FHA, VA & USDA Calculates income, reviews assets and liabilities Completes final evaluation and analysis of completed application packages and submits eligible files specifying any applicable conditions Monitor Rate locks and extend with help of lock desk if necessary, in Encompass system.

• Prepared initial CD’s and knowledge of TRID guidelines and schedule closing appointments while paying great attention to detail and ensuring stress free loan origination and closing process EDUCATION

W.W. Samuell -Dallas, TX

1997 to 2001- Diploma Receive

Contact this candidate