It Support Specialist

Profile

Highly motivated to join the workforce to gain real-world experience and grow with your company. I am a dependable team player who completes tasks on time utilizing excellent communication and interpersonal skills. Expertise in data analysis, project management, and process improvement, adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency, making me a highly motivated and detail- oriented professional to tackle the world’s most significant humanitarian challenges. Skills

Python, MySQL, Jupyter Notebook, SPSS, Tableau, Data Entry, Data Analysis, Microsoft Office, Workflow Analysis, Needs Assessment, Technical Writing

Certificates

Entry Certificate in Business Analysis License, AWS Certified Solutions Architect - Associate (SAA) License Tableau Showcase Project

https://public.tableau.com/views/COVID-19GlobalVaccineTracker_16752717815790/GlobalVaccineTracker?:language=en- US&:display_count=n&:origin=viz_share_link

Experience

Telamon Carmel, IL

Systems Analyst 03/2018 - 07/2018

Performed system analysis, documentation, testing, implementation, and user support for platform transitions to enhance computer systems.

Developed and implemented system operations procedures to strengthen controls, while assessing business requirements and providing client support on system operation and troubleshooting for focused solutions. Performed preventive maintenance for critical systems to ensure maximum uptime enVista Carmel, IN

Help desk technician 06/2016 - 10/2017

Provided Tie 1 IT support with clear terms to non-technical users through desk-side support services. Patched software and installed new versions to eliminate security problems and protect data. Ensured positive user experience by managing customers' support expectations and technology functionality. Education

Westcliff University Irvine, CA

DBA of Business Intelligence and Data Analysis 02/2026 Indiana University - Purdue University Indianapolis Indianapolis, IN Master of Industrial Engineering 05/2016

Florida State University Tallahassee, FL

Master of Business Administration (General Studies) 05/2010 Sun Yat-Sen University of Medical Sciences Guangzhou, Guangdong Bachelor of Computer Science and Technology Application 07/2006 Languages

English, Chinese - Cantonese, Chinese - Mandarin

Kunpeng Li (MBA and MS, Data Analyst)

352-***-**** LinkedIn: https://www.linkedin.com/in/kunpengli/ **************@*****.*** SAVOY, IL

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