Cocktail Server Customer Service

Jade Davis

Customer service

Diligent service expert with food and beverage handlers certificate and experience with various positions of restaurants and bars in high volume environments; a strong ability to work with numbers and correctly handle cash, high level of attention-to-detail, and exceptional ability to anticipate the need of guests to help the company create the desired premier fan experience for guests. .

************@*****.*** 917-***-**** Brooklyn, New York 11234 SKILLS

Problem Solving

Self-starter

Team-oriented

Detail-oriented

Knowledgeable of POS systems

Up selling capability

Organized

Strong Communication

(verbally and in writing)

WORK EXPERIENCE

Bottle Server

Dream Hospitality

02/2022 - 08/2022

Manhattan, NY

Efficiently and accurately took and delivered orders for bottles whilst also preparing cocktails at the table, including chilled and mixed shots

Extensive knowledge of champagne and liquor

Quickly recorded transactions in toast system to deliver prompt service

Skillfully promoted items on bottle list, while assertively upselling menu items

Assisted co workers whenever possible

Cocktail server

Tao group

09/2019 - 03/2020

Manhattan, NY

Maintained an 8 table section over 1.5 hours and serving approximately 200 guests during busy shifts

Memorized menu in extensive detail with over 200 menu items

Used deep menu knowledge to guide guests to their ideal dining experience.

Ran POS, entering many orders with minimal to no errors during a busy shift.

Worked busy shifts such as Friday, Saturday, and Sundays

Was intrusted with closing after only 2 months of working at location.

Served guests efficiently, handling busy times with ease, professionalism, and smiles.

Well versed in liquor and cocktails

Bottle server

NOTO nightclub

10/2018 - 08/2019

Philadelphia, PA

Ensured that my tables were fully stocked with glasses, drink mixes, and garnishments before my shift.

Greeted guests upon arrival to their sections and collected payment for the table minimum. Checked to ensure payment info was correct and pre-authorized payment.

Efficiently and accurately took and delivered orders for bottles. Whilst also preparing cocktails at the table, including chilled and mixed shots.

Assisted co-workers whenever possible

Cocktail server

Lady Victory private yacht

06/2016 - 08/2018

Manhattan, NY

Established relationships with repeat clients and V.I.P's

Properly served top-shelf cocktails and wine

Maintained an open line of communication with management to help ensure a pleasurable experience for VIP guests

Anticipated guests needs efficiently and quickly via great observation and keeping a vigilant eye 2

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