Customer Support Service
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
Name: Jean Venel LIMA
Cell Phone: +1-561-***-**** Preferred
Skype : jean.venel.lima
E-mail : *******@*****.**, *******@*****.***
Languages: English, Spanish and French.
Objective:
Value addition through learning at every stage of my career and making my work approach more professional and focused. Seeking a position to utilize my potential and eager to embrace my skills and abilities to assure a favorable exposure in an organization of repute.
Job Profile:
Qualified Engineer with 13+ years of experience on Radio Network Access (RAN 2G, 3G, 4G and 5G) and Lab tester, Integration and Troubleshooting using OSS/ENM.
Superb team performance and management Skills. Great ability to accept challenges and service developing process.
Qualified Engineer with 12+ years experience in RF Network Optimization and customer complaint
Qualified Engineer 5+ years Business Analysis
TDM Network Architecture
EBH Network Architecture
Interconnection agreements
Ethernet backhaul design
Fiber testing and troubleshooting experience
Granite database experience.
Capacity and forecasting experience in transport networks
Linux/Unix experience
Technical Skills
5G/eUTRAN/UTRAN/2G -Implementation, radio tuning, performance and optimization, Prelaunch and post launch optimization, PIM mitigation
Understanding of RNDCIQ and RFDS and how that affects scripting & integration requirements.
Created configuration/integration files to configure an upgrade of existing network or a new network build (gNB/eNB/BBU/RRH).
Created and coordinated detailed test plans, instructions and other documentation based on customer 4G/LTE CORE requirements.
Analyzed the customers’ existing Networks/ systems needs and requirements.
Utilized the applicable processes and procedures to establish test specifications to integrate solutions, and telecom nodes SGSN-MME-AMF, PGW, SGW, EPG-SSR in Network.
Documented the implemented solution, and support the customer with the needed competence development to be able to use the solutions.
Participated in Quality Improvement & Innovation process to develop new offering or feedback improvement suggestions to Product and Service Owners.
Participated in customer workshops, providing solution and technical expertise and make solution presentations.
Tested and validated the defective faulty mobile switching electronic circuit boards.
Provided the provisioning, upgrading and testing on the small cells.
RAN NETWORKS-Swapping from one vendor to another
Multi Carrier - Multi Band UMTS, LTE/5G, VoLTE and GSM Networks
RF shaping optimization, Neighbor List Optimization and Layer Management in Multi Technology/ Multi Carrier / Multi Band Networks
RAN/GSM/UMTS/LTE Network- Engineering design, transmission and optimization
Public Venue Solutions, In-Building Solutions, DAS and special events support processes
Understanding knowledge of NSN/Nortel/ALU Equipment
Programming Languages (Experience): Java, Perl, C#/C/C++, Assembly Language, Visual Basic, SQL server,
Database system analysis
Operation Systems: UNIX/LUNIX.
EMPLOYMENT HISTORY
April 1st 2022 – will end March 31st 2023 (FirstPointGroup AT&T)
Position: RF Engineer III
Main Responsibilities & Tasks
Responsible The First Responder Network Authority (FirstNet Authority) optimization and Performance.
Before launching FNET carrier, we analyzed Passive Intermodulation (PIM)
Audit and adjust all cell parameters – gold standard (parameter verification). Verify site parameters are compliant with RF design. Audit/adjust to AT&T standard. Ran features setting verification.
Verify pre and post alarm checks for new and existing carrier technologies.
VSWR/RSSI checks, measure RF transmit (TX) path imbalance.
RF KPI checks and reporting for new and existing carrier technologies post integration
Troubleshooting support and ability to isolate vendor and AT&T issues on new and existing technologies.
Neighbor relations audit and implementation on FNET to existing technologies and vice versa.
Daily basic status report and KPI reporting on existing technologies
Remote UL-RSSI troubleshooting and root cause analysis (trending) during 48 hours for site handed over by vendor.
Troubleshooting support and ability to isolate Ericsson/Nokia and TMUS issues for on New and existing technologies.
Daily basic status report and KPI reporting on existing technologies.
November 7th 2022 to December 31st 2022 (Ericsson)
Position: Sr. Scripting Engineer
Main Responsibilities & Tasks
Analyze, prepare, and troubleshoot configuration files for hardware/software delivery for 4G/5G radio system Verizon.
The scope of work could include the scenarios of NSB, migrations, carrier add, reconfiguration and parameter update for 4G LTE- FDD/TDD, MMBB and 5G ( LB,MB and HB) sites.
Experience in Ericsson Products such as DUS, BB665216/ BB6630/BB6648 and SM6701, Radio products like 4449, 8843, AIR6449, etc. script troubleshooting
August 2021 –December 2022 (Macro RAN – Magenta Integration Team T-Mobile Market)
Position: Sr. RAN Engineer
Main Responsibilities & Tasks
Support L600/L700/N600/NR integration, L19 2C adding, Baseband Migration, Sprint return project, Call test, troubleshooting, etc.
Alarms clearing and troubleshooting via moshell/ENM (TMAs, RETs, Configuration, etc).
Troubleshooting alarms such as RSSI,VSWR,BBU, quaduplexers, Duplexers, TMA, DTMAs, Antennas, RETs, Fibers, SFPs, RRUs, RET Controller.
Analyzing each site and providing accurate recommendations and support for solving each case.
Daily basic status report and KPI reporting on existing technologies.
August 2019 –July 2021 (Wavsys project for T-Mobile New York PA, NJ Market)
Position: Sr. RAN Engineer
Main Responsibilities & Tasks
Support L600/L700/N600/NR integration, L19 2C adding, Baseband Migration, Sprint return project, Call test, troubleshooting, etc.
Alarms clearing and troubleshooting via moshell/ENM (TMAs, RETs, Configuration, etc).
Troubleshooting alarms such as RSSI,VSWR,BBU, quaduplexers, Duplexers, TMA, DTMAs, Antennas, RETs, Fibers, SFPs, RRUs, RET Controller.
Analyzing each site and providing accurate recommendations and support for solving each case.
Daily basic status report and KPI reporting on existing technologies.
July 2018 – August 2019 (AT&T Carrier)
Position: RF Engineer III
Main Responsibilities & Tasks
Responsible The First Responder Network Authority (FirstNet Authority) optimization and Performance.
Before launching FNET carrier, we analyzed Passive Intermodulation (PIM)
Audit and adjust all cell parameters – gold standard (parameter verification). Verify site parameters are compliant with RF design. Audit/adjust to AT&T standard. Ran features setting verification.
Verify pre and post alarm checks for new and existing carrier technologies.
VSWR/RSSI checks, measure RF transmit (TX) path imbalance.
RF KPI checks and reporting for new and existing carrier technologies post integration
Troubleshooting support and ability to isolate vendor and AT&T issues on new and existing technologies.
Neighbor relations audit and implementation on FNET to existing technologies and vice versa.
Daily basic status report and KPI reporting on existing technologies
Remote UL-RSSI troubleshooting and root cause analysis (trending) during 48 hours for site handed over by vendor.
Troubleshooting support and ability to isolate Ericsson/Nokia and TMUS issues for on New and existing technologies.
Daily basic status report and KPI reporting on existing technologies.
September 2017 – July 2018 (Digicel group Carrier)
Position: RAN/Optimization, Technical Support Engineer
Main Responsibilities & Tasks
Responsible for test and verification of ZTE RAN, Troubleshooting, repairing, and debugging.
After Swapping, perform network optimization.
Ensure the performance of ZTE hardware and software products is tested against company Acceptance Test Procedures (ATP) and that performance meets both customer specifications and conforms to prevailing technical requirements.
Open, Troubleshoot, Track, resolve, escalate system and subsystem configuration, interface, hardware, software, and/or data faults using ZTE’s internal Call Reporting tools.
Document problems and abnormalities detected during execution of the ATP and escalate for prompt resolution. Execute network element, subsystem, and/or network Acceptance Test procedures. Create methods of procedure (MOP) necessary to support expansions and implementation of software upgrades and patches in customer networks. Assist with implementation of software upgrades and patch installation
September 2015 –July 2017 (T-Mobile Carrier Dallas and Seattle)
Position: System Engineer/RAN Optimization Engineer
Main Responsibilities & Tasks
Designs software to automate steps for complex procedures to increase productivity of Network Operations, Tier II and IT teams. Analyzes T-Mobile Network and designs Work flow automations to provide self service capability replacing routine, error prone and tedious tasks that computers can perform a whole lot faster than people. Interact with NOC, Tier2 ((eNodeB, BTS, MSC, EPC, IMS, SMSC, HLR/HSS, PGW, SGW, AAA, Poiliy/PCRF) and Service Assurance teams to explore cost effective business opportunities for automation. Design Workflows using multithreading concepts and effective design patterns. Come up with robust and scalable designs covering presentation layer, controller layer and EIT layers (Remote connections using Telnet/SSH/DB protocols) covering various aspects such as logging, error handling, alerting etc. Designs and implements proof of concept projects and communicate effectively in translating business requirements into technical requirements. E2E SDLC of the project by working closely with the Design Management team and Development team.
Work in Lab Testing (e2e), evaluation and rollout of UTRAN/BSS functionalities and SW releases
Validate hardware and software functionality and documentation Multi-vendor experience / Tools
Performance Assurance
Supporting daily construction and integration activities, pre and post KPI monitoring and reporting, daily calls with Construction management vendors and Local markets, troubleshooting support, External RSSI reporting and trending, tuning support and escalating, follow up, tracking and reporting site level issues due to L700 overlay activities.
Provide local market with site acceptance report including alarm and KPI snapshot for existing and new technologies for 48 hours, site health check; ret definition, software and hardware license and configuration checks.
Audit and adjust all cell parameters – gold standard (parameter verification). Verify site parameters are compliant with RF design. Audit/adjust to T-Mobile standard. Ran features setting verification.
Verify pre and post alarm checks for new and existing 2G/3G/LTE technologies.
VSWR/RSSI checks, measure RF transmit (TX) path imbalance.
RF KPI checks and reporting for new and existing (2G/3G/LTE) technologies post integration
Troubleshooting support and ability to isolate vendor and T-Mobile issues on new and existing technologies.
Neighbor relations audit and implementation on L700 to existing technologies and vice versa.
Daily basic status report and KPI reporting on existing technologies (2G/3G/LTE)
Remote UL-RSSI troubleshooting and root cause analysis (trending) during 48 hours for site handed over by vendor.
Troubleshooting support and ability to isolate Nokia and TMUS issues for on New and existing technologies.
Daily basic status report and KPI reporting on existing technologies (2G/3G/LTE)
Troubleshooting to improve KPIs DL/UL Throughput, Intra-ENB HO Failures, Total Handover Failures, VoLTE ERAB Drop Rate, VoLTE Packet Lost Ratio etc
Tracking and follow up on integration issues with Ericsson and local markets until resolution.
Daily meeting with Ericsson and local markets to go over issues and resolutions
Validate call test performed by Ericsson after integration.
Sites with issues – daily tracking, follow up, scheduling, coordination or project management with Ericsson
Provide vendor performance/crew performance dashboard on weekly basis for tmus management review
March 2015 –August 2015 (T-Mobile Ontario California)
Position: Sr. RAN/RF Deployment Engineer
Main Responsibilities & Tasks
Help support optimizing 2G, 3G & 4G wireless networks for T-Mobile customer networks in LA as part of L700 war room. Drive improvements to the network using network parameter and antenna configuration changes.
Work with Ericsson contractors and subcontractors as necessary to meet customer deliverable within the mandated schedules. Interface directly with the customer to report KPI results, present technical deep dive analysis of optimization issues and provide an overall project status. Successfully Monitored 400+ LTE (L700) sites KPI monitoring and Customer acceptance.
Optimization LTE networks to troubleshoot and improve KPIs.
LTE/RAN-Prelaunch and post launch optimization
Performs RF performance activities in customer projects independently, according to project plan and in project managers guidance.
Analysis of KPIs, investigation and improvement of network quality problems
Analysis of neighbor relations and implementation of corrections
Customer problem investigation.
Troubleshoot system problems such as Pilot pollution, drop calls, dropped connections, handoff failures and interference issues.
Perform root-cause analysis of RF issues to meet target KPIs.
Recommend parameter changes to improve performance and prepare status reports.
Generate scripts necessary for RF optimization.
Network elements monitoring, analysis, fine tuning, optimization and troubleshooting.
Operates in compliance with the processes, methods and tools linked to the job and possesses service excellence awareness.
Alarms clearing and troubleshooting via moshell (TMAs, RETs, Configuration, etc).
Analysis and guidance to tower crews for (PIMS, Sweeps, sky-shots, dummy load testing, HW swap).
Troubleshooting RXAIT, Diplexers, Duplexers, LLC, TMA, DTMAs, Antennas, RETs, Fibers, SFPs, RRUs, RET Controller (CCU/MCU).
Analyzing each site and providing accurate recommendations and support for solving each case.
June 2012 to April 2014 Ericsson GSC Mexico
Position: Customer support Engineer in Ericsson Mexico. Handling CSRs of RBS and BSC\RNC\LTE Core related issues
Main Responsibilities & Tasks
Support the entire customer Ericsson in the North America (AT&T, T-Mobile, Verizon, Sprint, Cincinnati Bell Wireless, Rogers Canada etc.)
Troubleshooting of various RBS and BSC\RNC\LTE related software and Hardware problem.
Handle and analyse Customer Service Requests and recommend timely actions and solutions to Customer Service Requests without any guidance or supervision.
Co-ordinate with Service deliver manager(SDMs) and Customer project manager(CPM) on daily basis To follow up on the issue.
Member of Emergency Support team and handle all emergency situations in the shortest possible time.
Analyze trouble reports with a view to answering trouble reports within contracted lead times for majority of trouble reports.
Perform quality and desk checks of corrections.
Working on Ericsson RBS 2000, 3000, 6000(GSM, WCDMA and LTE).
Working on Different Ericsson BSCs like G10A, G10B, G11B, G12A etc.
Took training on LTE Overview and LTE protocols and procedures.
Responsible for handling problems that have been reported by customers or other Ericsson Support organizations.
Troubleshooting RXAIT, Diplexers, Duplexers, LLC, TMA, DTMAs, Antennas, RETs, Fibers, SFPs, RRUs, RET Controller (CCU/MCU).
Support Field Engineer to Solve the issues RBS2000/3000/6000
Support transmission team to solve the issues like Mini Link, DAC, DXX
RF engineering support for HSPA + upgrade of WCDMA RBS
Implemented parameter and neighbor changes for network performance Improvement.
Identified sites with high RSSI in the network to Identifying tall sites or over shooters.
Analyzed all the agreed upon KPIs through BO reports and based on stats fine tuning have been done for GCI Alaska.
Recommended parameter changes on RBS/RNC level to fix the KPIs.
Post-Check call testing and status report out to customer.
Optimized the network to minimize access failures and dropped calls after analyzing the collected data on Actix.
System dimensioning for capacity including traffic analysis using HCS and CLS features.
Recommended changes in neighbor list, cell parameter values, antenna re-orientations, down tilts, antenna changes based on performance report analysis.
Routine BSS health checks to monitor the QOS of the network and routine performance engineering.
March 2007 to June 2012 DIGICEL Group Limited (digicelgroup.com), Port-au-Prince, Haiti
An Integrated Mobile network Telecommunications services provider
Position: Senior Engineer, BSS/WCDMA Operation and RF Engineer
Main responsibilities &Tasks
RF Optimization, Integration new RBS and Troubleshooting
Troubleshooting of various RBS and BSC\RNC related software and Hardware problem.
The General Optimization and Troubleshooting module is briefly checking the areas covered by the following modules:
Call set-up/Paging and Location Updating/Coverage
Interference/Handover/Dropped calls/Traffic and Capacity
Resolve faults identified through alarms, performance monitoring and complaints. Identify trends from reports that future expansion planning/ decision making
Analyze reports using ENIQ, Business Objects and STS reports from APG – assessing KPI related to processor load, device utilization, traffic trends, signaling, paging, congestion (SDCCH, TCH), BH (busy hour) trends, call setup.
Perform the different testing for S/W using different setups (Regression & Telecom) on BTS.
Changes in the network configuration as and when required for different features testing.
Monitor & Analyze behavior of S/W for long duration in Stability scenarios.
Analyze different counters of BSCs/RNCs for Accessibility, Retainability, Integrity, Mobility, and Availability, load KPI.
Perform Testing & Analyze all the software features like TRX test, GPRS, EDGE, AMR, Various handovers, Speed detection etc.
OSS RC suite – AMOS, C.N.A, CEX, OPS SMO, Event Based Application, PMR
RF engineering support for HSPA + upgrade of WCDMA RBS
Implemented parameter and neighbor changes for network performance Improvement.
Identified sites with high RSSI in the network to Identifying tall sites or over shooters.
Analyzed all the agreed upon KPIs through BO reports and based on stats fine tuning have been done for GCI Alaska.
Recommended parameter changes on RBS/RNC level to fix the KPIs.
Post-Check call testing and status report out to customer.
Optimized the network to minimize access failures and dropped calls after analyzing the collected data on Actix.
System dimensioning for capacity including traffic analysis using HCS and CLS features.
Recommended changes in neighbor list, cell parameter values, antenna re-orientations, down tilts, antenna changes based on performance report analysis.
Routine BSS health checks to monitor the QOS of the network and routine performance engineering.
KPIs Hourly and daily Report to analyzed any degradation.
Recommendations to improve the performance and prepare final report with actions taken, lessons learned with overall summary of network performance during the event.
Node Auditing
Licenses - loading and verification of LKF in BSC, RNC and Node B
Preparing CSUL and hardware base inventory for RNC, BSC, Node B and RBS
Validate features in RNC, BSC and Node B ensuring compliance to commercial agreements,
C-modules Acceptance of new service/ node
Testing (e2e), evaluation and rollout of UTRAN/BSS functionalities and SW releases
Validate hardware and software functionality and documentation Multi-vendor experience / Tools
Direct interface with Ericsson. Follow up for latest software patches RBS, BSC (IP-A), WCDMA, Actively participate in project and CSR meeting.
Review software release notes and request feature trials. Manage vendor access for activities including CSR handling or audits and Project Experience
Review and evaluate vendor proposals providing feedback to upper management. Prepare CIQ to provide vendor with necessary inputs. Review and approve final design
Managing BSS team resources to support projects, ensure deliverables are met including (DTs,documents) Leadership role.
March 2006 to May 2007 DIGICEL Group Limited (digicelgroup.com), Port-au-Prince, Haiti
An Integrated Mobile network Telecommunications services provider
Position: NOC Engineer Back Office Team Leader
The NOC Engineer is typically assigned to work with resource surveillance and assurance of front office activities in network operations.
The primary task is to take full responsibility for resource alarm monitoring and alarm management for all network resources within the scope of work delegated by work area responsible NOC Manager
Fault remedy requiring on site presence is dispatched to the field maintenance organizations
The surveillance function is a 24 hours a day operation and shift work is therefore applied and required.
Trouble Ticket Handling
Work Order/CSR Handling and Report Handling (e.g. Disturbance Report, Emergency Report)
Monitor Network and Threshold Alarms and Analyze and Classify Alarms
1st Level Restoration and Handle Customer Problem
Perform Maintenance Routines, Analyze Maintenance Routines Result and report Handling
Experiences in RF Optimization, Troubleshooting, customer complaint and Performance Assurance
Analyze different counters of BSCs/RNCs for Accessibility, Retainability, Integrity, Mobility, and Availability, load KPI.
Supporting daily construction and integration activities, pre and post KPI monitoring and reporting, daily calls with Construction management vendors and Local markets, troubleshooting support, External RSSI reporting and trending, tuning support and escalating, follow up, tracking and reporting site level issues due to L700 overlay activities.
Provide local market with site acceptance report including alarm and KPI snapshot for existing and new technologies for 48 hours, site health check; ret definition, software and hardware license and configuration checks.
Audit and adjust all cell parameters – gold standard (parameter verification). Verify site parameters are compliant with RF design. Audit/adjust to T-Mobile standard. Ran features setting verification.
Daily basic status report and KPI reporting on existing technologies (2G/3G/LTE)
Remote UL-RSSI troubleshooting and root cause analysis (trending) during 48 hours for site handed over by vendor.
Validate call test performed by Ericsson after integration.
Analysis of Drive Tests done by measuring Throughput, SNR, RSRP, RSRQ, Attach Delay, handovers.
Deep understanding of counters
Expert of Radio Parameters, Auditing BSS network 2G, 3G and 4G, Parameters adjusting for Radio network performances improvement and meet with KPI’s such as TCH/SDCCH drop, TASR, TCH/SDCCH congestion, LAC, HO, Hardware issues, Paging, Rx Quality, SQI, IRAT, RAB, RCC, RSCP, RSSI, VSWR, CPICH, EcIo etc.
Analysis of NodeB, eNodeB top offenders, generate recommendation to improve the performance to achieve the optimal target.
Excellent troubleshooting eRAB, RAB and RRC, eUTRAN Throughput, eUTRAN Latency, eUTRAN Packet Lost degradation. Blind HO and inter Frequency HO implementation.
Generate High Level Recommendation to improve the network performance in the UMTS and GSM Network
Able to understand Layer 3 messages
Review the daily system alarms and assist BSS/RNS team to solve the problems
Experience with various drive test and data post-processing and analysis units (TEMS, Actix, OptPCS, etc) • Experience with Ericsson 2G and 3G OSS, running & analyzing NCS / WNCS recordings, GPEH, UETR traces and activating/ monitoring performance management (pm) counters used to improve network performance.
Basic undersanding of DAS Antenna design
Perform mobile device testing on GSM, UMTS, LTE networks
Investigate on poor coverage on 2G, UMTS and LTE
Experiences in GSM Radio Access Network (GRAN)
Experience in Ericsson GSM RAN nodes (RBS, APT, APZ 21233/33C/55/60(Evo), AXE BSC Evo 8100&8200, APG40/43, BSCTRC, NWI-E, BSC LAN Switch,Group Switch).
Experience in Software upgrade SW (06A, G13B), IPA packages using OSS Tool (SMO, ALV, CEX, ALB, OPS, and EM).
Good understanding Protocols, GSM network structure and Call/Data Flows.
Analyze different counters of BSCs/RNCs for Accessibility, Retainability, Integrity, Mobility, and Availability, load KPI.
Experience in Hardware (EPB1, GARP-2, SCB-RP/4) replacement.
Experience troubleshooting and handling of HW and SW faults.
Produce solutions and verification of the design is correctly implemented.
Good understanding on NWI and LAN switch troubleshooting & maintenance.
Experience in Site Re-homing and integration, BSS O&M and Support Customer issue handling
Monitoring and Optimization, deep understanding of counters and KPI.
Expert in RBS2000/3000/6000 troubleshooting and Integration.
Using R-OMT or OMT to create or Modify IDB.
Experiences in WCDMA Radio Access Network (WRAN UMTS) and RNC
Experience in Ericsson WCDMA RAN nodes (NodeB, RNC3810 and RNC3820).
Good understanding Protocols (IUB, IUR and IU) UMTS network structure and Call/Data Flows.
Experience in Software upgrade SW (W10, W12B and W14) using OSS Tool (MOSHELL, ENIQ, SMO, ALV, CEX, ALB, OPS, and EM).
Experience in Hardware (SCB-DF, TUB, GPB, SPB and CMXB) replacement.
Experience troubleshooting and handling of HW and SW faults.
Experience in NodeB integration and troubleshooting
Experience Operation and Maintenance RNC and NodeB.
Analyze different counters of BSCs/RNCs for Accessibility, Retainability, Integrity, Mobility, and Availability, load KPI.
Expert in RBS6000 troubleshooting and Integration
Understanding of the Radio Access Technology experienced build up in Ericsson’s WCDMA & TDD/FDD-LTE technology
Good understanding integration NodeB and eNB integration using the Base Station Integration Manager (BSIM), Bulk Configuration Management (BCM), and Auto Integration Function (AIF) OSS tools
Familiar with License Key Feature (LKF) activation & Software upgrade procedures using Software Management Organizer (SMO) – WCDMA (W11B, W12B), LTE (L11B, L12A, L12B)
Expert with RBS Element Manager for On-site Integration activity
Familiar with Add Remove Network Element (ARNE) to add, modify and delete network objects from the topology in OSS-RC
Expert with Alarm Handling & Fault Management
Good understanding of Ericsson WRAN interfaces, network topology, CPP Platform
Good understanding of protocols such as S1, X2, S11, S5, S8, Gi, Gn and Uu interfaces
Expert troubleshooting NodeB
Good Skill in E// parameter configuration and alarm clearance
Good Skill with E// NODEB hardware and cell parameter, know how to clear the hardware alarm and issue
Experiences in LTE/EPC Radio Access Network (eNode B)
Good understanding LTE/EPC architecture interface
Good understanding LTE radio interface and LTE transport
Good understanding in LTE RAN technology and products, including system design and system management, radio resource management, RAN optimization and performance tuning, operation and maintenance
Understanding of the Radio Access Technology experienced build up in Ericsson’s WCDMA & TDD/FDD-LTE technology
Good understanding integration NodeB and eNB integration using the Base Station Integration Manager (BSIM), Bulk Configuration Management (BCM), and Auto Integration Function (AIF) OSS tools
Familiar with License Key Feature (LKF) activation & Software upgrade procedures using Software Management Organizer (SMO) – WCDMA (W11B, W12B), LTE (L11B, L12A, L14B)
Expert with RBS Element Manager for On-site Integration activity
Familiar with Add Remove Network Element (ARNE) to add, modify and delete network objects from the topology in OSS-RC
Expert with Alarm Handling & Fault Management
Blind Handover and Inter-Frequency handover implementation
Analysis of Service Layer Architecture and attempts to minimize number of hops to reduce latency
RCC and RAB Failure troubleshooting
MSC/HLR/MGW/SMSC
APZ212 30,33,40,50 fault handling
Hardware fault handling on CPP platform
Perform call traces in MSC & MGW
Excellent knowledge of MSS pooling
Implement IP routes for new MGW in the NWI
Signaling and RALT link creation and expansion
EDUCATION AND QUALIFICATIONS
2000-2005- INUQUA/UQAM (Québec) - Port-au-Prince Haïti: Bachelor’s of Computer Science and software
ERICSSON Education
ABIS over IP - on Site Workshop SIU, IP in GSM Radio Access Network
BSC IP Infrastructure Operations and Configuration, WCDMA RAN W11 Configuration(LZU1087883-R)
WCDMA RAN W11 Operation (LZU1087886-R1), APG40/APG43 Operation and Maintenance
GSM RBS 2000/3000/600
OSS-RC6 Event Based Applications and TEMS Visualization
ENIQ 11 Statistics, Report Migration Workshop, System and Dataflow Administration
ENIQ 11 Statistics, Operation (Customer Reports), ENIQ 11 Statistics, Operation (Products Report)
APZ 212 60 Operation and Maintenance, GSM/WCDMA M-MGw R5 Operation and Maintenance
The GSM MSC/MSC-SR12/R13 Configuration, The GSM HLR R12/R13 Operation
The GSM RAN Signaling, GSM Signaling in the Core Network
ALCATEL Course
Alcatel, SS7 Signalization with Analyzer, Alcatel Training Center – GSM Course & Knowledge
Alcatel Routing and Translation, Alcatel Maintenance and Troubleshooting SMSC Basic Operation Course
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