Freight Coordinator Customer Service

MARTHA VASQUEZ

Hillsborough, NJ ***** 908-***-**** ************@*****.*** WWW: Bold Profile

Enthusiastic and ambitious customer service specialist with wide- spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Planning

Prioritizing

Communication

Analytical Skills

Database management

Microsoft Office

Oracle system

Detail Orient

Math skills

Able to work in fast-paced environment .

Strong organizations skills

Leadership

Freight Coordinator/Customer Service Officer, 09/2022 - 02/2023 Pretium Packaging – 208 Cougar Court Hillsborough, New Jersey 08854 Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Assisted call-in customers with questions and orders. Provided primary customer support to internal and external customers. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Trained in conversational Spanish to enhance service of sales customers. Described product and service details to customers to provide information on benefits and advantages. Received payment information from customers and implemented it carefully into system to alleviate errors.

Leveraged of Oracle System knowledge to customize individual customer recommendations and increase sales changes.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Bargained terms and rates with vendors and carriers for favorable shipping conditions average 20% lees in each load.

Utilized logistics software to manage, monitor and track shipments from origin to destination Regional Area Manager, 08/2012 - 09/2018

Marketing Personal S.A – Bogota, Colombia

Responsible for established with budget of area

Manage whole commercial team of 20 managers, 350 leaders and 6,000 saleswomen Allocation monitoring and control budgets

Define design and implement marketing plans for area Established sales budgets and guarantee their execution Maintaining commercial relationship and looking for new business opportunities Responsible for market research to find opportunities in diverse sectors Commercial strategies, negotiation, tenders, project development with clients. Exceeded sales forecast figures by 95-105% regularly through superior customer care Conducted training sessions to educate employees on best practices and procedures to increase profitability

Directed workforce planning, customer retention and customer service management for multiple locations

Manager of Business Development and Sales, 07/2011 - 07/2012 NiviGlobal S.A – Pereira, Colombia

Management of retail portfolio comprising large and medium clients in Colombia Responsible for the development, maintenance, and profitability of the portfolio, aiming at increasing market share

Planning and incentive actions such as negotiation of MDR to increase billing and actions with trade marketing

Prospecting new markets in distribution chains

Constant monitoring of the portfolio with visits to clients. Manager Director, 08/2002 - 03/2008

AVON. Bogota

Recruit staff members and oversee training programs Prepare financial or regulatory reports required by laws, regulations, or boards of directors Direct insurance negotiations, select insurance brokers or carriers, and place insurance Establish and maintain relationships with individual or business customers or aid with problems these customers may encounter

Review collection reports to determine status of collections and amounts of outstanding balances. Associate of Arts: Teaching English As A Second Language (ESL), Expected in 09/2024 Raritan Valley Community College - Somerville, NJ

M.D.: Commercial and Strategic Management, 12/2015 University of Sabana - Bogota, Colombia

Bachelor of Arts: Architect, 07/1999

University of Jorge Tadeo Lozano - Bogota, Colombia I am fluently and expert with my Spanish because is my first language and I studied my bachelor's degree in Spanish as well. I have been studying english for the last 8 month in Raritan Community College, I am going to graduate in September 2024.

Spanish

Native or Bilingual

English

Limited Working

EDUCATION

SPANISH AND ENGLISH (INTERMEDIATE LEVEL.)

LANGUAGES

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