Customer Support Data Entry
Resume:
KATHY SHOEMAKER
Harmony, NC *****
advjg4@r.postjobfree.com
Resolving customer concerns in a professional and calm manner is second nature to me. Customer Service and Telesales Representative with extensive sales, account management, and training experience.
Responsible
Work Experience
Customer Support Team Leader
Lowe's Home Improvement - North Wilkesboro, NC
January 2022 to September 2022
Tracked down products after conducting extensive research and arranged for drop shipments when items were located at different locations.
Responded to [Number] website inquiries per day and converted [Number] of them into renewal customers.
Developed dynamic ownership skills by resolving difficult situations and asking in-depth questions of customers.
Investigated product locations and arranged for drop shipments if items were located at different facilities.
Did some research.
Used company processes and policies to resolve customer service issues and provided updates to customers.
Kept up to date on store policies regarding payments, returns, and exchanges in order to provide each customer with prompt and accurate service.
Escalated issues to the appropriate supervisors when standard processes failed. Escalated issues to the appropriate supervisors when standard processes failed. Developed and maintained strong working relationships with my peers and upper management. Accounting Staff
AlarmSouth - Statesville, NC
June 1996 to December 2021
Established and maintained strategic client relationships. Collaborated with Supervisor to analyze past-due customer accounts and calculate late payment fees. Contacted customers to double-check information and follow up on issues. Maintained accuracy when reviewing and reconciling the general ledger. Used specialized accounting software to perform debit, credit, and total accounts on computer spreadsheets/databases.
Used software to manage financial statements, accounts receivable, accounts payable, checks, and invoices.
Received, recorded, and banked cash, checks, and vouchers, and reconciled bank transaction records. Assisted with monthly reporting analysis to ensure that internal reports were valid and that production operations and the general ledger were reconciled. Worked with Supervisors to ensure that all regulatory requirements were met and that regulatory risks were minimized.
Ensured the accuracy of account books and accounting systems by entering data precisely and proofreading.
Reported a payment of a vendor invoice.
Was in charge of identifying overdue accounts and initiating collection processes for accounts payable. Verification and Payment of Vendor Invoices
Collected data and entered it into a computer system. Received, processed, and applied payments to customer balances. Education
North Iredell High School - Olin, NC, US
1978
Skills
• Sales
• Customer service
• Accounts payable
• General ledger accounting
• Customer support
• General ledger reconciliation
• Multi-task-oriented
Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
InnovativeSkilledSkilledReliability, professionalism, and conflict resolution have all been demonstrated in the past.
Istallation Support Team and Accounting with experience providing customer support and resolving complaints.
StockingMotivated team playerMotivated team playerMotivated team player
Policy and procedure modification
Customer-oriented
Interdepartmental communication
Claims investigation and research
Credit card processing
Types 80 wpm
Client relations strength
Call center transactions
Multi-line phone talent
People-oriented
Skilled problem solver
Credit and collections
Cash Handling
Active listening skills
Bookkeeping
Credit card transactions
Personable
Positive and friendly
Active listening
Money handling abilities
Telephone etiquette
• Databases
• Proofreading
• Data entry
• Research
• Accounting software
• Accounting
• Account management
• Data collection
• Accounts receivable
• Training & development
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