Service Representative Line Worker

AKITA SEARCY

Butler, GA *****

*****.*****@*****.*** / 478-***-****

SKILLS

Personnel management

Working collaboratively

Behavior management techniques

Communications

Office equipment proficiency

Call Center Operations

Inbound and Outbound Calling

Employee coaching

Technologically savvy

Credit card payment processing

Data evaluation

Microsoft Office expertise

EXPERIENCE

Credit Card Customer Service Representative / TTEC - Duluth, GA 09/2019 - Current Assisted customers with price checks, lifting heavy items and addressing other inquiries. Displayed strong telephone etiquette, effectively handling difficult calls. Answered questions and informed customers of current sales and promotions. Provided customer service and issue resolution to increase QA satisfaction levels. Answered up to 60 daily phone calls to resolve credit card customer issues. Line Coordinator / Wabash National - Griffin, GA 06/2018 - 09/2019 Motivated line workers to maintain consistent quality and efficiency. Oversaw line worker schedules to ensure consistent line operation and minimal downtime. Examined finished and in-progress items to ensure compliance with quality standards and customer requirements. Childcare Counselor / Methodist Home For Children Inc. - Americus, GA 12/2015 - 05/2018 Encouraged students to explore academic interest and pursue extracurricular activities to promote ongoing academic success

Assisted children in development of social, communication and problem-solving skills. Observed and monitored play to identify developmental strengths and target areas for enrichment activities. Maintained organized and clean classroom and work areas. Correctional Officer / ga department of corrections - Oglethorpe, GA 09/2009 - 12/2013 Applied non-violent response tools and physical restraint during problematic situations. Maintained daily logs of shift activity.

Attended regular trainings and maintained appropriate certifications. Maintained clear and open communications with all facility areas to support efficient and safe operations. Maintained correct physical head count at all times. EDUCATION AND TRAINING

Taylor County High - Butler Ga 05/2002

High School Diploma

AS

Flint River Tech - Thomaston Ga 12/2006

Associate Degree in Early Childhood Education

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