Warehouse lead
Resume:
Alicia Melendez
Customer Service Team Lead /Representative
Customer Service Specialist with ten years of experience maximizing customer satisfaction, solving customer issues, and increasing customer loyalty. Coached, motivated, and counseled a team of 10+ employees, including administering disciplinary actions if necessary. Cooperated with other staff members to ensure the whole customer service lifecycle was addressed regularly. Bellflower, Ca 90706
advjby@r.postjobfree.com
EXPERIENCE
Unisco, Buena Park, CA
Warehouse Team Lead
February 2019 – Present
● Supervised and trained new employees in daily warehouse activities and ensured accuracy daily.
● Assisted the Warehouse Manager with the daily operations of the warehouse.
● Monitored incoming and outgoing inventory for quality and quantity and ensured accurate inventory counts were maintained by producing reports to track and manually count all inbound and outbound items.
● Effectively planned, organized, and coordinated outgoing shipments.
● Promoted to warehouse lead by showing drive, desire to learn, and exemplary ability to accomplish all tasks presented to me in a fashion compliant with company policy.
Sam’s Club, Torrance, CA
Customer Service Support
July 2014 - December 2019
● Provided exceptional customer service to customers and assisted them in setting up their memberships.
● Maintained high customer satisfaction through effective verbal and written communication skills.
● Increased the store rating in customer service by increasing membership sign- ups, responding to customer inquiries, request and resolving issues effectively and professionally.
● Acted as an interim supervisor regularly and managed the team while addressing concerns that may arise, ensuring no disruption to customer service operation
Mary Kay, Paramount, CA
Beauty Consultant
January 2012 - June 2015
● Describe merchandise and explain the use, operation, and care of merchandise to the customer
● Recommended and helped select merchandise based on customer needs
● Prepared, placed orders, and maintained records related to sales.
● Maintained knowledge of current sales, promotions, and policies. SKILLS
Customer Service
Communications Operations
Management Supervision
MS Office
Customer relationship
EDUCATION
Woodrow Wilson High School
High School Diploma
June 1999
Long Beach, Ca
OTHER
● Spanish speaking and
writing
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