Service Representative Call Center

ELSIE ONTHEHILL

Claremore, OK *****

1-918-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

I have also worked in a cabinet shop for years and know how to run saws and air guns. I have also done secretarial work. I feel that I could do the job of machine operator without many if any problems. I would love to learn how to drive a forklift as well. In some of my past jobs I have been a maintenance engineer, cna, secretary, waitress, cook. In other words I am not afraid of work. I have worked for AT&T, Sprint thru Decision One, Architect Interiors, Lazy Boy, BA Diner, Denny's, Methodist Manor, Verizon.

SKILLS

Federal Regulations

Schedule Maintenance

Medical Transports

Transporting Clients

Processing Mileage

Transporting Logs

Medical Billing and Coding

Patient Transporting

Customer Satisfaction

Passenger Assistance

Nursing Assistance

Office Support

Daily Logs

WORK HISTORY

Customer Service Representative

AT&T Call Center – Tulsa, OK

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information. Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

01/2021 to Current Medical Transport Driver

United Enterprises Group – Tulsa, OK

Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service. Successfully operated GPS devices, radios, and cellular devices to optimize route and maintain dispatch communications.

Assisted handicapped customers to safely complete transfers between van and facility.

Effectively communicated with dispatch to schedule transport progression and receive new orders.

Shouldered responsibility for communicating with dispatch concerning incomplete pickups.

Achieved daily preparation for vehicle inspections prior to travel. Participated in annual training to maintain [State] commercial driver's license certification for medical transport.

Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.

Maintained flexible availability to accommodate on-call hours. Earned and maintained necessary certifications.

05/2005 to 01/2021 Retired

Retired From Working

05/2013 to 07/2015 Cell Phone Repair Technician

DecisionOne – Tulsa, OK

Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications. Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. 03/2012 to 05/2015 Customer Service Representative AT&T Call Center – Tulsa, OK

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information. Recommended products to customers, thoroughly explaining details. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

EDUCATION

05/1973 GED

Tulsa Vo-Tech - Tulsa, OK

I also received a clerk typist degree. When I passed my GED I was in top 2% of the US.

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