Rebecca Bergstedt

***** ***** ****

Forney, Texas 75126

815-***-****

Objective

Seeking to utilize my sales and customer service experience in a related career field. Experience

Keller Williams Rockwall, Rockwall, TX

REALTOR, 2019-present

2020 Rookie of the year, 2021-present Agent Leadership Committee Member Appraise property values. Advise clients on market conditions, prices, mortgages, legal requirements, and related matters. Promote sales of properties through advertisements, open houses, and participation in multiple listing services. Develop content for sales presentations and other materials. Train and advise new agents as needed. Pursue and capture cold to warm leads to procure sales. Swedish American Health Systems, Rockford, IL

Centralized Scheduler, 2014-2017

Centralized Scheduler

Works part time in a 13 employee call center that received between 400-500 calls daily for the entire health system. Schedules patients for any ordered outpatient procedures, ranging from routine lab work to GI and Cath Lab procedures. Coordinates rooms and schedules of technicians in departments providing these procedures to patients. Trained new schedulers over a 4-6 month period to perform to a high level of expectation, including computer program navigation to all policies and procedures of each of the hospital’s departments, as well as dozens of clinics who consistently communicated to the department to utilize the hospital’s outpatient testing. Preceptor for incoming new employees and reference person for those in the department. Completed Medical Terminology course through the health system at beginning of employment. Thirty-One Gifts, 2011-2014

Independent Sales Director

Promoted sales of totes, purses, and other women’s gifts through home parties. Recruited 8+ people who are also in sales on my team. Managed teammates’ needs as their “sponsor” and promote as much sales per month as possible. Consistently sold

$2,000 or more per month and guaranteed $4,000 or more per month in team sales. Celebrated team accomplishments, encouraged their growth in business and personally, and rewarded them with different incentives monthly. Stay At Home Mom, 2010-2019

Manager/Caregiver

Gave birth in 2010 to severely premature twins who spent 5 months hospitalized before being released home, and another child more recently (Oct. 2013). Manages their specialized care including multiple medications. Learned CPR and proficient at using feeding tubes, feeding pumps, nebulizers, & heart monitors. Transports them to and from therapy four days a week since their hospital release in December of 2010 which has now decreased significantly. Promotes health and education to encourage the span in their delays due to Cerebral Palsy & prematurity to be lessened as much as possible. Swedish American Health Systems, Rockford, IL

Centralized Scheduler, 2006-2010

Centralized Scheduler New Employee Trainer, 2010

Worked in a 10 employee call center that received between 400-500 calls daily for the en- tire health system. Scheduled patients for any ordered outpatient procedures, ranging from routine lab work to GI and Cath Lab procedures. Coordinated rooms and schedules of technicians in departments providing these procedures to patients. Trained new schedulers over a 4-6 month period to perform to a high level of expectation, including computer pro- gram navigation to all policies and procedures of each of the hospital’s departments, as well as dozens of clinics who consistently communicated to the department to utilize the hospital’s outpatient testing. Completed Medical Terminology course through the health system at beginning of employment. State Farm Insurance, Machesney Park, IL

Receptionist & Assistant to Agent, 2005 - 2006

Greeted & assisted customers as they entered the insurance agency. Accepted payments of policies. Answered incoming calls and transferred them to appropriate customer service individuals to continue customer care. Assisted Agent in the organizing and upkeep of his business, and his additional private rental business. OSF Medical Group, Rockford, IL

Medical Records Clerk & Front Desk Receptionist, 1998-2005 Traveled to multiple offices as needed as medical records clerk. Worked in multiple medical offices for the health system pulling records for the doctors’ use. Managed constant messages from patients where their records were required to be pulled and delivered to the appropriate professional. Returned files as needed. Filed reports & messages into patients’ charts as needed. Became Front Desk Receptionist for a 4 doctor & 1 nurse practitioner practice within the health system. Managed incoming calls

& patients as they entered the practice for appointments. Entered insurance information

& workman’s comp information for billing purposes. Entered ICD-9 & CPT coding for billing as needed.

Education

Aceable Agent, 2019 Texas Real Estate License

Harlem High School, 2001 High School Diploma

Indiana Wesleyan University, 2001-2003

Rock Valley College, 2003-2004 Associates in Arts Degree Medical Terminology, 2006

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