Veronica Leggett

advj52@r.postjobfree.com

Phone: 210-***-****

I am a very fast learner and dedicated to doing the best that I can, to find a job in banking or office, with the intent of working my way up. I have done remote as well as office work. Authorized to work in the US for any employer.

WORK EXPERIENCE

American car-mart - collection specialist

October 2021 - present

Responsibilities: Remote for 6 months outbound calls to collect on the accounts that was past due. Worked in the office making and receiving calls helping customers with past due accounts.

Wright Transportation-Truck Driver

March 2022 - Present

Werner Transportation - Truck Driver August 2019 - 2022

Team Lead Wells Fargo - San Antonio, TX - August 2012 to August 2019

Responsibilities: I am a Team Lead I spend a lot of my time training new hires to take calls that come into the call center. I also take supervisor calls and handle escalated calls. I work doing role plays, side by side, and provided productive feed back. Worked remote for a year and in office

Accomplishments I have helped the new hires increase their numbers that the center requires so that when they leave training they are ready to run with their team.

Skills Used leadership, patience, understanding, role playing

Assistant Manager RAC ACCEPTANCE - Meridian, MS - August 2011 to August 2012. Worked 6 months remote, 6 months in office.

Insurance Agent One Life America - Meridian, MS - August 2010 to August 2011

Customer Service Rep New Arision - Meridian, MS - 2010 to 2010

Sample Coordinator Advantage Sales Marketing - Meridian, MS - 2009 to 2010

Distributor

Office Manager ABM Janitorial - Philadelphia, MS - 2009 to 2009

* Duties include dealing with difficult customer service issues. * Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers * Managing office duties also worked 6 months remote.

Hotel Front Desk Supervisor Pearl River Resort Casino - Philadelphia, MS - 2005 to 2009

* Supervised front desk associates and bell desk associated. * Carried out room checks.

* Helped prepare work schedules. * Dealing with difficult customer service issues

Customer Service Manager Wal-Mart Super Center - Louisville, MS - 2003 to 2005

* Supervised front end. * Prepared schedules. * Counting and issued out money * Settled Guest Complaints.

Embalmer/Make Artist William & Herring Funeral Home - Louisville, MS - 1992 to 2003

EDUCATION

A.S East Central Community College - Decatur, MS 2003 to 2005

East Mississippi Community College 1992 to 1994

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