Prevention Agent Security Officer

Jamal A Haqq

**** ****** ***. #*

Van Nuys, CA **406

Phone: 818-***-****

Guard Card #1915667

A&H CA license #0C23421

Objective

Looking for a opportunity that will allow me too continue my customer service/sales experience.

Abilities

I have over 12 years of over the phone sales and customer service experience. Having worked mainly in the insurance field, dealing with doctor's offices to sales to the general public. Health Insurance license for sales of products.

Employment History:

Case Manager

04/2017-Present Reliance Litigation

Woodland Hills,CA

Helping clients with intake of information for attorneys and Law Firms.

Input of personal information and customer service of legal process.

Guiding client through the retainer filling process and submitting too law firm.

Field Supervisor/Alarm Response

1/2019 - 8/2019 Atlas Security

North Hollywood,CA

Active patrol in marked vehicle

Armed response too dispatched calls

Security officer checks

Dropping off payroll

Overall supervision

Security Officer/Loss Prevention

7/2017 - 10/2018 Wasteland(fashion store)

Studio City,CA

Watching sales floor for suspicious shoppers

Camera surveillance

Taking clothing back from shoplifters

Answering customers questions in store

Security Officer/Loss Prevention Agent

2/2016 - 04/2017 Trader Joe's

Culver City,CA

Apprehension of shoplifters outside of store

Watchful eye of who enters the store

Filling out incident reports when necessary

Helping customers with concerns

Sales Rep.

04/2012 - 01/2016 Care Concepts Inc. Northridge,CA,

Helping seniors in the purchasing of diabetic equipment

Outbound calls to explain product and services

Explanation of how to use equipment correctly

Buying process

Customer Service Rep,

02/2010 - 01/2012 Health Care Partners Agoura Hills,CA,

Incoming calls from HMO members

Update of coverages available

Pre-Authorization updates for doctors offices

Sales Rep,

03/2009 - 12/2009 Blue Shield

Woodland Hills,CA

Direct sales over phone to seniors for Medicare Supplement Plans

Outbound calls to Seniors explaining plans available to them

Also handled application status

Education History

Canoga Park HS Canoga Park, CA

High School Diploma 1996

Additional Information:

Health Insurance license

Sales Experience over 12 years

Telephone sales/customer service

People person

Customer Service skill

Contact this candidate