Service Representative Customer

PAUL L. CORREA

*************@*****.*** 678-***-**** Atlanta, GA 30338

Summary

Seasoned Sales/Customer Service Professional with 14+ years of experience working independently and collaboratively with teams to foster client relationships and drive sales. Identifies decision-makers within prospect account to initiate sales process and deliver successful results. Team-minded in collaborating with management to strategize and improve sales approaches.

Core Competencies

•Data collection processes

•Marketing strategy

•Business performance analysis

•Sales strategy familiarity

•Consultative techniques

•Aftermarket products

•Vehicle auctions

•Revenue generation

•Conflict resolution techniques

•Client relations and retention

•Workforce Management

•Schedule coordination

•Cross-functional collaboration

•Call Center Operations

•Account management

•Quality assurance controls

Experience

Customer Experience Consultant

2019 - Current

CarMax Norcross, GA

•Assess consumer needs and buying habits to identify potential markets and product demand variables.

•Develop innovative product solutions grounded in clear understanding of customer needs.

•Work with customers and sales management to reach customer satisfaction by going above and beyond explaining protection plan(s), associated fees and car option packages.

•Answer customer emails and telephone requests for information.

•Facilitates transfer of vehicles to different stores while collection payment over the phone.

•Train and developed sales team members to maximize revenue.

•Oversee customer test drives and demonstrated standard and optional features.

•Evaluate vehicles before final pickup to check for damage and completed delivery tasks.

•Bring in above-average sales revenue and on average selling 30-40 cars monthly.

Resolution Expediter

2015 - 2019

Home Depot Kennesaw, GA

•Expedited, routed, and dispatched materials and parts according to production schedules and commitments, generated schedule progress reports and tracked completed orders.

•Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.

•Created and maintained systems to track progress of key products and presented continuous improvement ideas to facilitate on-time and accurate product completion and delivery.

•Orchestrated timely flow of raw materials, parts, subassemblies, assemblies and finished goods from external and internal suppliers and maintained productive vendor relations.

•Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.

•Facilitated daily operations using systems such as ESVS, SPOS, CDA, AOS, ADMS, & Salesforce.

•Awarded top performer on my team, surpassed CES and LSTA by consistently exceeding monthly metrics by over 150%.

•Negotiated settlements and agreements between parties by providing mutual support and driving resolutions.

•Utilized proven methods of dispute resolution by fostering understanding of the opposing party's perspective.

Customer Service Coordinator

2017 - 2018

Kaiser Permanente Kennesaw, GA

•Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

•Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.

•Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.

•Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

•Trained customer service employees in proper procedures and successful call management techniques.

•Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.

•Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.

Experience Continued

•Customer Service Representative, Alorica, Kennesaw, GA 2014-2015

•Vehicle Service Attendant, Hertz Corporation, College Park, GA 2013-2014

•Customer Service Consultant, Six Flags Over Georgia, Austell, GA 2008-2013

Education

Chapel Hill High School: Diploma

Douglasville, GA

Contact this candidate