Center Representative Data Entry

Mary Gray

**** *** **** **. ***. **** Little Rock, AR 72223

501-***-**** ********@*****.***

Professional Summary

Driven Pharmacy Technician with over 20 years of experience in fast-paced retail, clinic, long-term care and hospital pharmacy settings. Excellent written and verbal communication skills. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Previous experience in specimen collection for drug and alcohol testing for new employment, court ordered random testing, hair tests, collecting samples for DNA testing, as well as DOT physical screenings. Currently preparing for the PTCB exam to become a Certified Pharmacy Technician.

Skills

Experienced Call Center Representative

Knowledgeable of Microsoft Office Applications

Switchboard Operator

Working knowledge of basic office equipment

Customer service

Confidentially and HIPAA

Medical Receptionist

Medicare and Medicaid processing

Pharmacy and customer records management

Drug utilization review

Interpersonal communication

Data Entry

Work History

Carti Cancer Center – 02/2021 to Present

Patient Assistance Pharmacy Technician – Little Rock, AR.

Responsible for ordering and distributing cancer drugs to all Carti treatment centers across Arkansas for scheduled patient treatments

Record keeping and spreadsheet analysis of all cancer patients receiving care within the Carti network

Checking for out of date medications and keeping accurate and updated files of drug invoices and inventory

Contacting drug manufacturers to request assistance for patients that cannot afford treatment

Spherion Staffing – 07/2020 to 10/2020

Pharmacy Coordinator for Centene – Little Rock, AR.

Temporary 3-month assignment contract work

Making outbound calls to Medicare and Medicaid patients for medication adherence

Updating member information in Citrix using HIPAA standards

Creating and documenting member information on a spreadsheet using Excel

Clinical Pharmacy Technician – 01/2019 to 03/2020

Magellan Health Inc. – Little Rock, AR

Answers in-bound calls from patients, prescribers and other hospitals and clinics

Enters the proper information into the system

Verified patient data and billing information to discover and resolve erroneous bills due to system errors

Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications

Liaised with prescribers and pharmacies to eliminate issues related to product recall, expiration and exclusions

Consulted with insurance company representatives to complete claims processing, prior authorizations, resolve concerns and reconcile payments

Performed various pharmacy operational activities with strong commitment efficiency and service quality

questions to keep the pharmacy running efficiently

Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies

Set up and modified patient profiles in Firstrax to include current information such as medications and insurance details

Pharmacy Technician – 06/2017 to 09/2018

Encompass Health Rehab Hospital Sherwood, AR

Supply and monitor robotic machines that dispense medications into containers and label the containers

Receive and store incoming daily supplies, verify quantities against invoices, check for outdated and expiring medications in current inventory and inform supervisors of stock needs and shortages

Deliver medications or pharmaceutical supplies to patients, nursing stations or surgery departments

Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality

Restocked automated medication dispensing equipment

Ordered medications daily to ensure compliance with demands and needs

Pharmacy Technician – 07/2015 – 06/17

Genoa Healthcare – Little Rock, AR

Receive written prescription or refill requests and verify that information is complete and accurate

Establish or maintain patient profiles, including lists of medications and taken regularly by individual patients

Prepack bulk medicines, fill bottle with prescribed medications, type and affix labels

Answer telephones, responding to questions and requests

Prepare and process medical insurance claim forms and records

Price and file prescriptions that have previously been filled

Assist customer by answering simple questions, assist in finding over the counter items or referring them to the pharmacist for medication counseling

Received and store incoming supply orders, verify quantities against the invoices

Operate cash registers to accept customer payments

Collected co-payments or full payments from patients

Processed the incoming drug orders

Assisted the pharmacist in filling 300+ prescriptions daily

Delivery driver for medications to be dropped off at our off-site clinics

Lead Pharmacy Technician – 05/2003 to 8/2014

Select Specialty Hospital – Little Rock, AR

Transferred medications from vials to the appropriate numbers of sterile, disposable syringes, using aseptic techniques

Receive and store incoming daily drug orders

Deliver medications and pharmaceutical supplies to patient rooms and nursing stations

Restock intravenous (IV) supplies and add measured drugs or nutrients to IV solutions under sterile conditions to prepare iv packs for various needs, such as chemotherapy medications

An active member of the code team to assist in CPR and to pass needed medications and instruments to the nurse or physician

Prepared intravenous solutions, iv admixtures, respiratory and other solutions using sterile, aseptic techniques

Trained and supervised 3 other pharmacy technicians and designated day to day duties and assignments

Communicated regularly with physicians, nurses, insurance companies and managed care facilities

Complied with all federally mandated laws, company policies and procedures and state regulations

Properly cleaned and maintained equipment such as laminar flow hoods and

clean room

Reconstituted oral liquids and compounds

Education

Little Rock Central High School – Little Rock, AR

08/1989 to 05/1991 – Diploma earned

Career One Training Center – Little Rock, AR

08/2001 to 04/2002 – Phlebotomy Certificate earned

Arkansas State Board of Pharmacy – Little Rock, AR

11/1997 to Present – Licensed and Registered Pharmacy Technician

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