Entry Specialist Data

Mohammad Faiz

College Park, MD *****

Phone: 240-***-**** – Email: adviyg@r.postjobfree.com

Fully Work Authorized- United States Citizen

Professional Summary

I am an energetic and motivated young Information Technology professional seeking a new position in a dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment to learn and apply my skills. With experience handling technical support to employees, including software and hardware installation, addressing user concerns along with a rich volunteer experience in helping newly arrived Afghan refugees to United States to help ease their transition and resettling in the new society. KEY SKILLS

• Effective Communication

• Good verbal and written English, Dari, Pashto

• Ability to write 40 words per minute.

• Windows, Ms. Office (Microsoft word, Excel, and outlook), computer programming languages

(HTML, CSS, Basic C language)

• Troubleshooting network concerns

• Assisting users in person and remotely with hardware-related concerns

• Providing phone and online support to users

• Teamwork, problem-solving, and working in a challenging environment.

• Microsoft Azure Cloud

• MS SQL (2014-2016)

PROFESSIONAL EXPERIENCE

IT Assistant July 2021 - Present

DATA N TEACH – Alexandria, VA

• Maintaining the internet and computers to work properly in order to help the hospital function properly.

• Configured hardware and software, setup printers and routers.

• Maintaining system functionality by testing computer components.

• Provided backup support to the IT officer. Installed and updated anti-virus to ensure security. Data Entry Specialist November 2020 – June 2021

EM-SOLUTION - Maryland

• Creating and maintaining logs and book-keeping spreadsheets.

• Entering and reviewing data updates in the system to ensure accuracy.

• Preparing and organizing documents for data entry. Correcting and verifying data from several different sources.

• Simulates or recreates processes to resolve operating difficulties and recommends system modifications to improve performance.

Customer Experience Coordinator September 2017 - August 2020 MARSHALLS - Hyattsville, MD

Performing a multi-functional role and management, sales, and marketing, training new employees helping with management for making a better customer experience and solvent customer's problems.

Pashto and Dari Interpreter/Monitor- Xator Corporation- MD, USA December 2021- January 2022

• Providing interpretation in Farsi/Dari/Pashto for Xator clients

• Providing interpretation support as they work with clients both in one-on-one and group settings.

• Converting dialogue and conveying the intent of the original speaker

• Assisting with written and oral communication

VOLUNTEER EXPERIENCE

Case Manager Assistant Nov 2021- Jan 2022

Lutheran Social Services (LSS)

EDUCATION

Associate Degree in Information Technology September 2021 - Present Prince George's Community College – Maryland

High School Diploma

Parkdale High School Riverdale, Md June 2019

ADDITIONAL SKILLS

Microsoft Excel, Microsoft Outlook, Microsoft Word, Communication Skills, Office Administration, SQL Server Management Studio, Azure, Mac OS, Windows, VMWare Google Docs.

CERTIFICATIONS

Google Technical Support

Dp-300 _ Administering Microsoft Azure SQL Solutions

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