Bus Operator Safety Attendant
Resume:
Melvin R. Wallace Jr
*** *** *** ******, *******, CA 94591
****************@*****.***
SUMMARY
Certified Class B licensed driver for the state of Ohio for the Central Ohio Transit Authority (COTA)
Self-motivated, goal-oriented leader with 10+ years of proven results in successfully supervising teams in the areas of cable, internet, and video installations as a cable company supervisor, overseeing the safety of oil refinery workers.
PROFESSIONAL EXPERIENCE
J.B. Hunt
Hayward, CA
CRST
OTR, Fontana, CA January 2022 – Present
Operate large semi-trailer trucks, Dry van, Doubles and Triples through-out Northern California
Drop and Hook
Cable Com LLC July 2021 - January 2022
Benicia, California
Perform multiple field walk-out assignments on a daily basis
Hand draft (sketch) field routing plan for the location. Drawings include existing routes(duct, vaults, pole line and applicable electronics) to point of service.
Create scope of work for the location fully describing all necessary work tasks required to provide CATV series to point of service.
Ensure all documents are legibly prepared and meet current design and routing specifications.
Conduct on-site meetings to share construction designs and schedules with end users.
Interface with municipalities to secure permits and access as required.
Sound and Communication
IBEW Local 302
Labor Union in Martinez, California April 2019 – July 2021
Working with Securities and alarms, performed Cat 6 installation, card readers, sensors, and installed fiber.
Analyze work orders
Plan daily work schedule
Conduct tests
Gather components and parts to completing installation
Identify solutions, and suggestions to minimize risks
improve methods and techniques
Recommend system improvements
Document service and installation by completing forms
Transdev March 2019 - April 2019
Bus Operator
Transdev is the public transportation for the greater Napa Valley, Fairfield, Vallejo cities.
Drive a transit bus and transport passengers around Napa, Ca. in a safe and courteous manner.
Adhere to strict deadlines and timelines.
Guarantee safe operations, secure service and a good customer experience.
Greet passengers, ensure fare payment and maintain a safe environment.
Notify dispatch of any incidents, accidents, mechanical concerns.
Central Ohio Transit Authority (COTA) January 2016 – December 2018
Bus Operator
The Central Ohio Transit Authority is the regional public transit provider for greater Columbus and central Ohio. With a service area of 12 million residents, COTA provides more than 18 million passenger trips annually. Named “2018 Outstanding Public Transit System”.
Class B licensed certified driver for the state of Ohio; received multiple commendations
Operated the bus safely and courteously, transporting customers over the various lines in COTA’s system while providing the highest levels of customer service to COTA passengers (customers)
Performed work in accordance with operating roles and regulations
Maintained full responsibility for customer safety and satisfaction while in transit
Broadband Express July 2015 – December 2015
Field Technician
Broadband Express’ mission is to build an industry leading organization that provides the highest quality and customer service to the in-home fulfillment services sector through a professional, reliable, skilled and motivated workforce. The company provides experienced, reliable and skilled manpower to the nation’s leading cable and telecommunications providers.
Installed video, internet, phone and cable into customers’ dwellings.
Provided troubleshooting, resolving escalated customer issues for Company residential and commercial products in accordance with the Company procedures and practices.
Pre-wired single unit dwellings, inspected and/or made new grounds, and properly operated and maintained installation tools and equipment
Stocked and maintained company vehicle and equipment to perform required duties.
Certified Safety (Contractor) October 2014 – June 2015
Certified Safety Attendant
Benicia, CA 94510
Certified Safety provides skilled safety personnel in specific areas to achieve a consistent level of safety. The company supports its clients by bringing on skilled personnel to augment, complement, and operate as an extension of clients’ existing in-house safety and maintenance organizations and bolstering clients existing safety rules.
Successfully executed and managed specific safety-oriented assignments such as bottle watch, fire watch, and confirmed space entry at each job site. Responsibilities included making work site assessments to determine risks, assessing potential hazards and controls, evaluating risks and hazard control measures, investigating incidents, maintaining and evaluating incident and loss records, and preparing emergency response plans.
Performed these duties at various oil refineries including Tesoro in Martinez, CA, Phillips 66 in Rodeo, CA, Shell Anacortes Refinery in Seattle, Washington, U. S. Oil in Tacoma, Washington, and Citgo in Chicago, Illinois.
Comcast / Xfinity Cable October 2001 – August 2014
Field Supervisor
Cordelia, CA 94534
Comcast is the largest provider of cable internet access in the U. S. servicing over 40% of the market as of 2012. As of June 30, 2013, Comcast had 19 million high-speed internet customers. Additional product offerings include cable television, broadband internet, and VOIP phone services.
As a Field Supervisor, I coached and mentored staff, and provided performance reviews and work evaluations to ensure that all staff were well-trained and consistently providing the highest level of customer service.
Provided coaching and support to Field Technicians for issues relating to the installation, service and overall levels of customer satisfaction for all Comcast residential and commercial applications, ensuring that customers and the company were satisfied with our work while adhering to Comcast procedures and safe work practices.
Promoted from Field Technician to Field Supervisor of 13 Field Technicians. My team was responsible for installing video, internet, phone and cable, troubleshooting, and resolving escalated customer issues for Company residential and commercial products in accordance with the Company procedures and practices. Provided technical support, training, and guidance to the field technicians who installed and services products. Pre-wired single unit dwellings, inspected and/or made new grounds, properly operated and maintained installation tools and equipment, and stocked and maintained company vehicle and equipment to perform required duties.
EDUCATION & CERTIFICATIONS
Education
Diablo Valley College, Concord, CA Major: Business Administration
Certifications
Commercial Driver’s License (CDL)
Certified Class B License (state of Ohio)
Bucket Truck certified
Video, internet, and phone certified
Alarm certified
U.S. Citizen
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