Mail Clerk Customer Service

Ericka Covington

Business Owner & Local Mail Clerk

************@*****.***

Indianapolis IN Metropolitan Area Mobile 317-***-**** Summary:

Results driven Business Owner and Mail Clerk, bringing over 10 years of versatile experience and promoting ways to improve customer engagement. A relationship builder and multitasking professional seeking mid to senior level opportunities to expand skills while facilitating company growth. Proficient in customer service management software with expertise in related roles. Customer Service Competencies:

Computer (Basic): MS Office (Outlook,Teams, Word, Excel, PowerPoint,), Google Drive (Sheets, Docs, PowerPoint)

Written and Verbal Communication

Business Development

Business Administration

Customer/Client Relations

Project Management

Scheduling Expertise

Training and Mentoring

Multitasking Abilities

Conflict Resolution

EXPERIENCE:

Badiie Apparel LLC., Indianapolis IN- Business Owner 2019-Current

● Put together realistic budgets based upon costs and fees for successfully operating business.

● Devise and deploy sales and marketing tactics to drive strategic growth and support achievement of revenue goals.

● Fostered CRM initiatives by promoting an environment of interpersonal communication and customer service.

● Serves as the primary point of contact with vendors and suppliers to achieve inventory expectations.

● Organize and attend trade shows and special events to showcase. United States Postal Office, Indianapolis IN- Mail Clerk 2019-Current

● Greet recipients, deliver packages, parcels and acquire proper signatures for all deliveries.

● Establish lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.

● Safely load items into the delivery vehicle to minimize damage while in transit.

● Perform walk around on delivery vehicles before beginning shift to verify correct and safe operating order.

● Verify load against delivery ticket before beginning every shift. United States Postal Office, Indianapolis IN- Mail Clerk Supervisor 2018-2019

● Applied strong leadership talents and problem-solving skills to maintain efficiency and organize workflows.

● Enforced rules and regulations outlined in company manual to set forth expectations comprehensibility and consistently.

● Monitored workflow to improve employee time management and increase productivity.

● Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

United States Postal Office, Indianapolis IN- Mail Clerk 2012-2018

● Loaded and secured items in trucks to avoid damage to parcels during delivery.

● Used portable devices to maintain system records by scanning items delivered to homes and businesses.

● Directly interacted with customers to deliver mail, packages, and ordered goods.

● Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.

● Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery for intended recipients.

EDUCATION:

Arsenal Technical High School, Indianapolis IN- High School Diploma Obtained in 2008

Contact this candidate