Customer Service Delivery
Resume:
SUMMARY
SKILLS
EXPERIENCE
ROBERTO
LOPEZ
***********@*****.***
Anaheim, CA 92806
I believe I can offer a great service to your company as my long experience in the healthcare industry is a valuable achievement in this field. I am proficient with Microsoft excel and Pointclick for patient billing and enteral feeding orders. I managed central supply inventory for 3 facilities at a budget. With my work experience i was able to save the company about 15% savings yearly through vendor pricing negotiation
. worked independently
• Attention to Detail
• Self-Driven and motivated
• Problem-Solving
• Focused on punctuality and attendance
CENTRAL SUPPLY 01/2023 to Current
Orange Coast Memorial Care - Fountain Valley, CA
• Loaded, unloaded and transported materials to designated locations. Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
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• Communicated with management or other staff to resolve problems. CENTRAL SUPPLY 03/2000 to 08/2022
Royale Health Care Center - Santa Ana, CA
• Loaded, unloaded and transported materials to designated locations. Confirmed availability of recurring supply items managed and distributed through computerized inventory management system.
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Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
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Monitored and replenished reagents and tools to ensure smooth workflow as well as eliminate delays.
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Determined stock levels needed for non-recurring, specialized items based on usage, inventory and projected depletion.
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Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
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• Communicated with management or other staff to resolve problems.
• Cleaned medical equipment or facilities.
• Calibrated, troubleshot or repaired equipment and corrected malfunctions. WAREHOUSE/DRIVER SUPERVISOR 01/1992 to 02/2000
Pharmerica Pharmacy - Irvine, CA
Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.
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• Coordinated load planning for drivers to minimize dispatch delays.
• Kept track of driver hours and miles to achieve maximum productivity in given hours. Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
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• Tracked driver behavior, timekeeping and attendance. Conducted annual driver performance reviews and compiled development plans to help drivers reach and maintain required standards.
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EDUCATION AND
TRAINING
Los Amigos High School - Fountain Valley, CA
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