David Mickenberg

Objective: Seeking a challenging role as a Cybersecurity Specialist, utilizing my expertise in Network Infrastructures, Windows and Linux Operating Systems, and experience in IT Project Management and Administration to support organizations in maintaining the highest level of security and compliance with NIST, HIPAA and PCI DSS standards.

480-***-**** • adviwr@r.postjobfree.com • 7028 E Gamebird Way, San Tan Valley, AZ 85143

https://www.linkedin.com/in/david-mickenberg-4308b020

WHY I WANT TO BE HERE

I have been aware of your company for some time now, and I am truly impressed by what it represents. I am passionate about the opportunity to make a meaningful contribution to your organization and be part of its ongoing success. The values that the company embodies align perfectly with my own beliefs, and I am inspired by the work ethic and collaborative nature that I have seen firsthand in the company culture. Furthermore, I am drawn to the supportive and inclusive atmosphere that I have learned about through research and word of mouth, and I am eager to become a part of it. Overall, I am confident that my skills and values make me a strong candidate to join your team, and I am excited about the possibility of working with such a reputable and dynamic organization..

HOW I CAN ADD VALUE

●Knowledge of NIST, PCI DSS, and HIPAA

●Save company time and money by managing and scheduling contractors on projects to restore functionality to servers and systems after a ransomware attack.

●I know how to train co-workers and train over 15+ co-workers.

●Save the company money by designing and implementing a backup plan and a disaster recovery plan and off-site data backups.

●Save the company money and time for pulling cable Internally Cat 5e, and Cat 6 cables.

●Managed Mobile Deployment Manager for mobile devices and laptops creating entries, remote wipe devices, and setup.

●Skills with working on down issues for stores and business systems which include troubleshooting battery backup issues.

●Experience with RMA sending and receiving devices that require repairs and returns.

●Experience with inventory-creating labels and entries into inventory management software.

WHERE I’VE BEEN

ETS/AIT Accountiablit LLC, Scottsdale, AZ

2021 - Present

Sr. Systems Executive

Provided level 1 and level 2 Support via Phone and Remote and Email

Experience in Auto Task architecture Creating, Working, and escalating tickets

Network Trouble shooting over the phone and to help Level 3 tech with identify issues

Datto RMM

Datto Backup and Recovery

Remote tools Logmein, Gotoassist, Splashtop, and team-viewer

Provided support to End Users in password resets, O365 applications

Perrformed Remote systems maintenance (upgrades, updates, virus removal)

Trouble Shoot VPN connection issues

Dealing patients informationin compliance to HIPAA

GoAdvantech / iCoreConnect, Scottsdale, AZ

2019 - 2021

IT Project Manager / IT Technician I, II & III

Provided level1 and level 2 Support via Phone and Remote

Recorded and logged issues with the Auto Task architecture

Network Trouble shooting

Pulling Ethernet Cables CAT 5e and CAT6

VoIP Trouble shooting

Onsite Support

Data Recovery

Provided support to End Users in password resets, O365 applications, domain resolutions

Performed Remote systems maintenance (upgrades, virus removal, hardware)

Dealing with patients information in compliance to HIPAA

Cognizant Technology Solutions, Phoenix, AZ

2018 - 2019

Sr. Systems Executive

Provided level1 and level 1.5 Support via Phone and Remote

Recorded and logged issues with the Service Now architecture

Participated and helped improved IT processes via the ITIL framework

Initiated and helped in floor management operations

Provided support to End Users in password resets, O365 applications, domain resolutions

Performed Remote systems maintenance (upgrades, virus removal, hardware)

Dealing with informationin and data in compliance to PCI DSS

Resolve IT Computers, Springfield, MO

2016 - 2017

IT Network Administrator

Provided Multi-tier Technical Support

Designed Built Implemented maintained and managed a Muti-Platform Hybrid Meshed Network

Provided both on site and remote desk side support

Utilized technologies such as CDMA, GSM, LTE, WIFI, LAN

Secured network and client systems against intrusion

Performed system maintenance (upgrades, virus removal, hardware)

Provide On-going support though telephonic and remote desktop technologies (SCREENCONNECT)

Experience with HIPAA and PCI DSS

Family Pharmacy Inc, Springfield, MO

2011 - 2016

IT Support/Network Administrator

Provide Multi-tier support via Phone and Remote

Create and maintain a standardize disaster recovery plan

Provided standardized backup policies of backing up POS, computers and window servers

Performed Window XP upgrades to Window 7 and Window 10

Initiated Window 2012R2 server with Hyper V to add addition virtual machine to the network

Experience with HIPAA and PCI DSS

Teletech, Springfield, MO

2010 - 2011

IT Support/Service Desk

Provide level1 and level 2 Support via Phone and Remote

Perform system maintenance (updates,virus removal,software)

Provide On-going support though telephonic and remote desktop technologies (logmein)

Provide commendations for client upgrades both hardware and software

Provided Windows Operation System and MAC Operation System Support with hardware and software

Experience with PCI DSS

WHAT I’VE LEARNED

TECHNICAL EXPERTISE:

Network trouble shooting

Office 365 Admin

Network Printer trouble shooting

Setup Workstations

Software Install and Removal

Access Point install and configuration

Active Directory Create, delete and add permissions

Virtualization - Hyper V and VM ware hypervisors

Pulling Cable CAT5e, CAT6

Printer Server Maintenance - remove, create and update printer and printer drivers

NIST compliance

PCI DSS experiences

HIPAA experiences

Systemic VPN Admin, Global Protect VPN, Sonicwall netexdender VPN, Cisco Anyconnect VPN

Google Admin Portal

Ticketing system - Service Now, Connect Wise, Auto Task and Atera

Hardware Install

Server Hard drive replacement

Point Of Sale equipment install and trouble shooting

Backup and Recovery - Disaster Plan

Data Restore and Recovery

Remote Software - Tight VNC, Logmein, GoToAssist and Team Viewer

AWS cloud environment

Service now, Autotask, ConnectWise, SysAid ticketing systems

Fix email security issues

Fix Microsoft Defender issues

SNHU, Master Degree in Cyber Security ++ (MS.CSE)

ITT Technical Institute, Bachelors Degree in Information Technology Network Security

ITT Technical Institute, Associates Degree in Information Technology Computer Network System

Current/In Progress Current GPA 4.0

2011-2013

2009-2011

•

•CompTIA A+

•CompTIA Network+

•CompTIA Security+

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