Kristen Chavez

Office Assistant

Fresno, CA ***05

559-***-****

adviw2@r.postjobfree.com

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Data Entry and Database Software

Office Equipment

Onsite Instruction

Positive Attitude and Energetic

Call Answering and Routing

Document Scanning

Front Desk Operations

Office Supplies and Inventory

Office Operations

Office Organization

Visitor and Customer Relations

Professional Relationships

Customer Experience

Equipment Maintenance

HIPAA Guidelines (have certificate)

Filing Documents

Patient Privacy

Call Transfers

Customer Satisfaction

Customer Support Needs Assessment

Special Requirements

Team Communication

Outbound Calls

Phone Systems

Lobby Maintenance

Professional Experience

February 2012 - February 2015

Pemex Auto Center Fresno, CA

Front Office Volunteer

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Followed detailed directions from management to complete daily paperwork and computer data entry.

Increased customer service success rates by quickly resolving issues.

Maintained clean reception area to promote positive, professional environment for clients.

Performed wide-ranging administrative, financial and service-related functions.

Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Advised regarding delays and special circumstances.

January 2010 - April 2013

Sonora Auto Center Fresno, CA

Front Office Volunteer

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Followed detailed directions from management to complete daily paperwork and computer data entry.

Increased customer service success rates by quickly resolving issues.

Maintained clean reception area to promote positive, professional environment for clients.

Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Education

September 2021

C4L.ACADAMY Online

High School Diploma

September 2021

UEI College - Fresno Fresno, CA

Dental Assistant Diploma

Certifications

Certified HIPAA

DENTAL ASSISTANT

RADIOLOGY

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