Data Entry Program Coordinator

Carmen Hernandez

**** ******** ****** ********* **

Bronx, NY 10459

Cell: 347-***-****/ ***********@*****.***

Objective To obtain a position where I can utilize services that could possibly benefit clients. Excellent verbal and oral communication skills. Ability to demonstrate compassion, understanding, and empathy. Advocate for individuals and families with social service needs Education Boricua College

Bachelor of Science/ Human Services

Graduated Spring 2015

Work Experience

Dona Elsie-Highland Park CDC Bronx, N.Y August 2022- Present Director of Social Services

● The DSS oversee the social services department. Provides supervision with each department, Housing, Case managers and Residential aides and works with the rest of the interdisciplinary team to develop, implement, track, report, and evaluate measurable outcome.

• Part take in case conferences and maintain professional a relationship with staff and Residence. Search for linkages within the community for residences and build partnerships with companies for donations.

•Completes and submits relevant reports and statistics in a timely fashion

•Assesses and coordinates Social Services staff training needs with the Program Director. Work in conjunction with Program Director and Director of Operations to accomplish program goals. Oversees all clinical services including programming, staff supervision, client/ staff interviewing, case records, clinical rounds, groups, community services and participation and compliance with Urban Pathways, funding and regulatory agency policies, procedures and regulations. HeartShare St. Vincent’s (Eden Shelter- Steps to Home) Bronx, N.Y March/2020- June/2022 Program Coordinator

● Program Coordinator is responsible for the overall administration of Steps to Home shelter(Eden-26 units) of women and children only. (Tier 2 shelter )

● Very Proficaint with navigating CARES system, and BCS.

● Program Coordinator oversees the functions of the shelter according to DHS/DHOMH/ and OTDA regulatory and accreditation requirements.

● The Program Coordinator oversees the functions of the shelter according to DHS, Heartshare st. Vincent’s and OTDA regulatory and accreditation requirements and responsible for the oversight and implementation of quality care and resources for the purpose of meeting the physical, emotional and social needs of clients.

● The Program Coordinator provides supervision to the intake services and works with the rest of the interdisciplinary team to develop, implement, track, report, and evaluate measurable outcome, Under supervision of the Senior Program Director.

● Provide training to staff, guidance and instructions, Monitoring critical files providing the team feedback. building moral within the work place and staff. Homes for the Homeless Bronx, NY July-2016- January/2020 Case Manager

● Very proficient with navigating CARES system, ILP REVIEW, FAMILY ASSESSMENT, VDP request, HIMIS, Progress Notes, DHS referrals, etc.

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● Performed weekly unit inspections, ensuring the safety and cleanliness of the 88 units within the facility

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● Very well-known with Housing subsidies, City Fheps, SOTA, Feheps A, Feheps EOSD, OSD, Project reconnect, Pathway home, etc.

● Providing support, guidance and counsel to families in need. Making referrals or introductions to other agencies. Scheduling and escorting individuals to appointments with legal aid workers, counselors, doctors, etc. Monitoring visits between at-risk or fragile children and family members.

● Schedule weekly or bi-weekly interactions with shelter families, and families involved in ongoing cases. Maintained a caseload of 22-24 families within the Department of Homeless Services (DHS) system(CARES)

● Work with families to help them understand how to create a more productive environment for each family member, Move into permanent housing especially their children. Developed exit strategy for clients

● Maintain a case load, as required by agency and program standards

● Conduct room inspections once a week to all 88 residence. Maintain communication with ACS conducting ACS tracking bi-weekly.

● Attend case summary reviews and other official procedures involved in the resolution of each open case file Assist families with all questions and/or concerns

● Other duties that are assigned, Housing, Employment, Client Cares Coordinator BHS mental health screening.

Work Experience Building Young Professionals After-School Bronx, NY Feb 2014- 05/2016 Site Supervisor

● Collaborate with our supervisory team to develop curriculum standards; mission statements, and time management.

● Administer the monthly reports, incidents reports, and Parent payments as well as monitoring active and open HRA childcare vouchers

● Very proficient with navigating on EXCELL, Power point presentations, and Microsoft words, outlook.

● Recruit, train and supervise staff, and maintain a well-structured program for the safety of the children (32) and staff(7)

● Conduct Payroll for all 7 staff, keep track of all Parents payments to the program through excel.

● Organize after school and summer camp events to showcase students’ work for parents, teachers and other community members

● Assure that program standards are met in accordance with the Department of Health.

● Answer phone calls and emails, data entry, create monthly calendars and reports, generate spread sheets, and handle all filing of office documents, participant and staff files.

● Managed annual programs budget for Mentors Materials. Hire and maintain suitable staffing for the program while providing supervision and oversight of the children and mentors.

● Conduct team meetings on a bi-weekly basis to ensure that the individual's wants, and needs are being met also Parents Orientations meetings.

● Assist families with all questions and/or concerns. Meeting with school official, maintain the communication and relationship with DOE staff, Program coordinator, PAT, and Principal.

Scan New York After School Bronx, NY Oct 2007- Mar 2010 Assistant Supervisor

● Supervised staff ensuring that they follow all programming needs and protocols.

● Assisted in recruitment and training of program staff, Organized and created all afterschool monthly activities.

● Assist Program coordinator with attendance, academic materials, schedule and Payroll for all 52 employees.

● Develop goals for program. Provide monthly supervision/feedback to Director. Supervise and provide training for assistant teachers working within classrooms

● Adeptly handled administrative matters including screening calls, managing calendars, planning meetings, composing documents and organizing office for efficiency and academic material for students tutoring.

● Conduct regular team meetings and encourage input and questions of all team members as a team

● Create and maintain a safe and respectable environment for students, staff and Teachers.

● Meeting with school official, maintain the communication and relationship with DOE staff, Program coordinator, PAT, and Principal. Skills & Microsoft Office, advanced clerical skills and Internet research ability, Type 45 Certificates F-80 Certified, Words per Minute, Adult Mental Health certification, Narcan certified, Strong Communication Skills, bilingual in English/Spanish, CPR/FIRST AID and Mandated Reporter Certified,,

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