Assistant Store Customer Service

Gigi S Ni

***** ******* ******, **** *****, CA **307 Text : 818-***-**** Email : ****.*.**@*****.***

Objective: To Manage and drive an outstanding customer services through collaberations. Elevate level of team buiding, tranings, and assasements. Ensure immediate resolutions for all cutomer services issues. Proactive planing with creative motivational ideas and varies stretegies to achieve daily sales goal.

Experiences:

Automobile Club of South Californis - Woodland Hills, CA

Customer Services Specialist - December 2019 - now

Provide legendary membership services in processing all transactions accurately and efficiently. Achieve monthly cross sale goals for bonus. Maintain cahier drawer balanced and complete daily tasks. Pursuit and continueous skill learning to process all aspects of and abide DMV procedures accordingly

TJ Maxx - West Hills, CA

Associate - December 2019 - now

Merchandise, recovery at non apparel department, as well as back up cashier; also as coverage for other department breaks and lunch.

DWS - Woodland Hills, CA

Key Holder - April 2019 - December 2019

Branded Customer Service Experiences. Monitor daily KPI. In operation: open and close the store, balances the dreawers, deposiits, promote sales goals, receives shipments and process the shipouts accordingly. Prioritized Omni orders, while observing and coaching associates in areas of opportunity of improvements.

The Vitamin Shoppe - Simi Valley, CA

Key Holder - September 2015 - April 2019

Model the Branded Customer Experices with continuously acquiring prodcts knowledge. Communicate with Vendor upon specific store demographic needs. Support operation in open and close the store, balance the drawers, deposits. Utilize KPI for daily tracking and promotios. Oversee and protect company assets. Monitor and implement weekly and monthly POG.

Bed Bath and Beyond - Northridge, CA

Assistant Store Management/ Senior Department Manager - April 2005 - July 2015

Dedicated, passoinate with customer servies; supervise 25+ associates on daily bases. Build and lead morning or night huddles to motivate associetes on customer services excellence focused; install enthusiasm with employees to achieved store daily sales goal. Ensure store security and safety, embraced daily replenishment and purchasing to fulfill departmental demands.

Education:

Stratford Career Institute - Diploma Award Field of Study - Business of Management - Grade 91%- 2002

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