Dental Assistant Front Desk
Resume:
Roselore Laurent
Highly skilled and experienced Orthodontist Dental Assistant and Customer Service
Representative
Rex, GA 30273
*********@*****.***
My primary goal is to secure a great position with a company that treat employees like family and
willing to invest in their growth. I'm prepare to use all the skills set I've required throughout the years
in the dental field as front desk administrator and Orthodontist Dental Assistant. I've gained a load of
transitional and transferable skills that I can use to succeed with any company or industry. To say the
least, I'm looking forward to work for a company where I can use and perfectionate my interpersonal,
organizational, and communication skills all the while gaining new ones.
Authorized to work in the US for any employer
Work Experience
Orthodontic Assistant/Receptionist
Alliance Orthodontics Group - Atlanta, GA
2015 to Present
Responsibilities
Be the smiling face that greet patients when they're walking thru the door. Gather their insurance info
when applicable and verify eligibility and collect their payments. Help them in filling out their paperwork
as needed. Manage inbound and outbound calls thru multiple lines. Direct patients to op rooms ask
and answered questions pertaining to their treatment before bringing in the doctors to dictate what
need to be done in this particular visits. Take notes and perform orthodontist treatment as prescribed.
Educate patients on how to care for their teeth while in treatment, listen and answer to any questions
they might have while helping them feel at ease during their orthodontic adjustment. Clean, disinfect
rooms according to OSHA guidelines. During downtime, I proceed to sterilize instruments, take inventory,
taking digital X-rays, process pictures and place them in patients hybrid files. Pour and trim impressions,
fabricate provisional appliances, get case ready for lab. Assist on onboarding and training new hires
when needed. Research and develop a better system to manage before and after pictures of patients. By
making them available both in papers and electronic. Some day I work as the floor coordinator, landing
a hand to coworkers when they need help. I perform a range of other duties as assigned and take on
projects to help with the smooth operation of the company.
Orthodontic Assistant/Treatment Coordinator
Allied Orthodontics - Houston, TX
January 2011 to August 2015
Responsibilities
Great and walk patients to treatment rooms, Perform orthodontics procedures as directed by
Orthodontist. Help at front desk as needed or when assigned to, by answering incoming calls, schedule
appointments and collect payments from patients and help them filling out paperwork and answer to
their questions to the best of my ability. Verified insurance coverage. Prepared and present treatment
plan to patients. Coordinate workflow and assist on onboarding and training of new staff members And
much more as needed.
Registered Dental Assistant/Treatment Coordinator
Regal Dentistry & Orthodontics - Houston, TX
April 2008 to May 2012
My main duties there were to assist the doctor during dental procedures while making sure the patients
are calm during treatment. I developed and learned new set of skills on how to gain patients trust and
help them overcome their fears of dental work. I've performed many tasks, like taking x-rays, impressions
for dentures, crown. Updated and recorded patients health history and vital signs. Go over after care
instructions and answered to their questions or direct them to the right party to get their questions
answered if I can't. On days that we don't see patients I worked in the front desk, some of my duties
included but not limited to answering incoming calls, scheduling appointments, make outbound calls to
insurance companies to very patients coverage and eligibility and get the next patients day charts ready
to be seen. Call patients to confirm their appointments and remind them of any copay of fees that are
due at the time of treatment. Also give them a brief breakdown of what to expect on their next visits.
Taking inventory and ordering supplies as needed.
Assistant Manager/Dental Assistant
Economy Dental - Riverdale, GA
April 2005 to 2008
Ensure the smooth daily operation of the company by using my interpersonal, organizational and
communication skills. Make sure that Doctors and staffs have all the necessary means to perform their
duties proficiently in a timely manner. At all time, thrive to provide our clients/patients stellar care and
services. Prepare, review and present quarterly reports on the overall performance of the company.
Assist in interviewing and onboarding new team members. Filling wherever is needed when short staffed.
Education
Associate of Applied Science in Health Information Technology
DeVry University - Houston, TX
Certificate in Medical Assistant
National School of Technology - Miami Beach, FL
Certificate in Medical Billing and Coding
U.S. Career Institute - Remote
Certificate in General knowledge of Orthodontist Assistant
Trapezio
Certificate in Treatment Coordinator
Trapezio
Certificate in Rules and Regulations for Expanded Duties of Dental Assistant II
Goergia Dental Society - Atlanta, GA
Certificate in Accounting Fundamentals
Houston Community College - Houston, TX
Skills
• Dental assisting (10+ years)
• Chairside assisting (10+ years)
• Dental receptionist
• Dental/Medical imaging (10+ years)
• Infection Control Training (10+ years)
• Laboratory Experience (10+ years)
• HIPAA
• Anatomy Knowledge
• Insurance Verification (10+ years)
• Medical Records
• CPT Coding
• Vital Signs
• Office Management (10+ years)
• Phone Etiquette (10+ years)
• Computer Skills (10+ years)
• QuickBooks (5 years)
• Customer service (10+ years)
• Haitian Creole (10+ years)
• Interpretation (10+ years)
• Intake Experience
• Medical Terminology (10+ years)
• Data Entry (10+ years)
• Dental/Medical Scheduling (10+ years)
• Dental/Medical Billing (10+ years)
• Dental/Medical Coding (10+ years)
• EMR Systems
Languages
• French - Fluent
Certifications and Licenses
CPR Certification
X-Ray Certification
Present
Completed 150 hours course of instructions in Basic Radiation Safety
Nitrous Oxide Certification
Present
General knowledge of rules and requirements set forth in the in State Board of Dental Examiners is
authorized to monitor the administration of Nitrous Oxide/Oxygen inhalation conscious sedation
Registered Dental Assistant
BLS Certification
AED Certification
Additional Information
Business Skills:
• Organization
• Communication
• Confidentiality
• Reliable
• Interpersonal
• Responsibility
• Initiative
• Assertive
• Competitive
Software:
• 3m Encoder
• Windows XP
• Microsoft Office
• QuickBooks
• DentiMax
• Soft Med
• Open Dental
• Dolphin
• OrthoTrac
• Dentrix
• Vitadent
• EagleSoft
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