Service Representative Customer
Resume:
Latania Moore
Wesley Chapel, FL *****
************@*****.***
Work Experience
Customer Service Associate
SGS Consulting /Lincare - Princeton, NJ
March 2022 to July 2022
• answer calls for Patients and doctors for DME equipment deliveries and upgrades Customer Service Associate
Ranstand /Maximus - New York, NY
January 2021 to June 2021
• answer phone calls regarding COVID testing and vaccinations CSR - Customer Service Representative
HGS - Houston, TX
October 2020 to January 2021
• answer phone call for clients for Medicare patient. Help find doctors office and premium questions Enumerator (Temporary)
US Census 2020 - Washington, DC
August 2020 to October 2020
• gather information for US census from US citizens Claims Rep II
Aerotek-Cherry Hill
February 2018 to October 2018
• Foreclosure Prevention • Research documentation • Prepare Billing Statements SB Loan Admin
TD Bank - Cherry Hill, NJ
September 2017 to January 2018
• • Prepare loan documents for scanning • Research lost documentation
• Collections for unpaid loans and set up payment arrangements Customer Service Collections
Canon Business Solutions - Burlington, NJ
June 2017 to September 2017
• Performing business to business collection by contacting delinquent customer accounts • Maintaining customer files •
Researching billing and payment discrepancies, Payment Processing REO Claims Rep II
PHH Mortgage - Mount Laurel, NJ
January 2017 to May 2017
• Prepare payment documentation • Procure documentation for investor claim submission • Process notifications of redemption or invalid foreclosure sales • Complete/report monthly audit of claims submitted by outsource vendor •
Research/resolve remaining expense on loan after receipt of investor claim proceeds • Procure required documentation related to internal or external claim audits Office Administrator
Alfa-Tronics, Inc - Jobstown, NJ
December 2014 to November 2016
• Enter all invoices for payments using QuickBooks and Clientele Portal • Handle multiple calls at one time • B2B
Collections • Process Reports, warranty's and expense reports • Communicate with customers to assure goal of on-time professional service.
Client Service Professional Tax Preparer
H& R Block - Camden, NJ
January 2014 to April 2016
• Processing client payments for tax preparation. Assisting with scheduling client appointments and matching clients to the appropriate tax professional.
• Identifying products and services to aid client satisfaction.
• Answering the office telephones promptly and courteously.
• Helping resolve client issues.
• Assisting with local marketing.
Quality Assurance Analyst
Molina Healthcare Inc - Township of Hamilton, NJ
March 2014 to December 2014
• Maintaining and enhancing the quality of providers license information • Implementing the quality standards set by the company and even by law reducing the amount of errors • Filing the daily reports and reporting if any flaws in providers application • Rectifying the errors in speedy manner and reporting about them • Educate the new fellow processors
Customer Care Coach
XEROX - Township of Hamilton, NJ
August 2008 to November 2013
• Provide functional guidance/supervision, training and assistance to lower level staff.
• Provide assistance on escalated calls to assure resolution to problems.
• Schedule work to ensure accurate phone coverage is monitored.
• All New, Edit, Letter and Rekey Direct Deposit queues are cleared daily.
• Make sure dropped call percentage is under 5% daily.
• Process child support payments and alimony for the state of New Jersey.
• Supervising and problem solving workflow issues.
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Assists in planning and implementing department goals and makes recommendations to Call Center Supervisor/ Account Liaison/Operations Specialist Cheaptrips.com - Cherry Hill, NJ
August 2005 to December 2008
• Supervise 8 Customer Service reps./train new employees, Track time sheet info, Sort, deliver, and pick up mail and faxes
• Accounts Receivable and Accounts Payable.
• Enrolling customers into the Travel/ • Vacation membership plans. Completing reports for managers.
• Maintaining records/files, Reconciling applicable financial reports with third party data.
• Set up in-house training for CSR Reps.
• Researching and responding to inquiries from management, customers and other personnel.
• Informs customers about services available and assesses customer needs. Education
College Prep
Lakeside Prep School - Bronx, NY
September 2014 to November 2014
Certificate in Taxation
HR Block School - Camden, NJ
September 2014 to November 2014
Associates Degree in Accounting
Career Advancement - Bronx, NY
September 1986 to June 1987
Skills
• 20,000 Numeric Key strokes Quickbooks Excel Word Powerpoint
• Internal Audits
• Tax Experience
• Accounts Receivable
• Accounts Payable
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