Marilyn R. Lee

*** ******* *****

Durham, NC ****3

Phone: 919-***-****

E-mail: advisw@r.postjobfree.com

** ***** ** ******* ************** Management experience and 10 years of Project Management PMO/PDLC and SDLC experience. Product/Process Management Service Delivery and Life Cycle experience of all phases from product concept to new service introduction.

Network Management, Implementation, and Operations experience with extensive background in problem troubleshooting, provisioning, and data analysis. Experience in both corporate (AT&T, Verizon) and governmental (US Navy) Telecom/Information Technology environments with leadership skills.

Technical Skills

Project Management Tools: Microsoft Office Suite, Microsoft Project, Clarity, SharePoint, Dashboard, Project Insight Remedy, Google Drive Applications

Network Management Systems: Circuit View, NETVIEW/DSE (Data Systems Engineering), HP OpenView, ProComm Plus, SNMP-based Tools

Networking Technology: SD-WAN, Routing and Switching, Cisco Unified Communications, Wide Area Networking and transport.

Professional Experience

Telecom Project Manager (05/2021 – Present)

Air Liquide - through Bartech Technical Staffing Inc. Southfield, MI

Managed circuit adds and disconnects for global SD-WAN migration.

Responsible for project scheduling and tracking, as well as processing of MACD requests.

Host weekly status meetings with Air Liquide staff and vendor carrier management.

Initiated billing inquiries and disputes related to circuit change activity, and tracked these issues to resolution

Collaborated with Service Delivery engineers to resolve network issues during implementation.

IT Network Project Manager (05/2019 – 01/2021)

Verizon - through Bartech Technical Staffing Inc. Southfield, MI

Support Network transition for Medium/Large Sub-Projects relating to the XO Communication Migration.

Drive consistent project delivery through the entire project lifecycle including project plans, release plans and management of project scope, risk, schedule, and delivery.

Track and communicate project progress from a schedule and risk perspective to. Provide custom reporting via dashboards and metrics for weekly status to meet deliverables.

Act as primary interface by facilitating team meetings with stakeholders and management.

IT Project Manager (02/2016 -12/2016)

TierPoint - through APEX Systems Inc. Raleigh, NC

Managed network infrastructure and cloud projects for private and public cloud management. Including network deployment, data center, storage and virtualization technologies. Provide resource management allocation, risk mitigation, development of project and communication plans by using System Development Life Cycle processes (SDLC).

Managed IT projects, operations and project management, establishing continuous improvement cultures, change management, and executing project plans utilizing Project Management principles and tools. Recognized for exceeding expectations, resolving complex business issues and maintaining key client relationships.

Managed infrastructure visualization projects such as upgrading software and processes for one or more virtual machines which include virtualized load balancers, firewalls, and intrusion detection devices. Coordinate with cross technical organizations with planning, implementation and testing.

Prepare Executive Summary Project Reports within the project management tools such as MS Project, Project Insight and SharePoint.

IT Service Manager (10/2014 – 01/2016)

Wells Fargo - through APEX Systems Inc. Charlotte, NC

Acts as a liaison between client area and technical organization by planning, conducting and directing the analysis of complex business problems to be solved with automated systems.

Provides technical assistance in identifying, evaluating, and developing systems and procedures in support of Wells Fargo Firewall infrastructure upgrades and migrations as well as Network Device refresh projects.

Prepared specifications for system changes such as systems test plans and test scripts. Change Management insures that deployment into the internal network is a controlled and stable process.

Act as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies. Experience in business systems analysis and/or design.

IT Project Manager (02/2014 – 7/2014)

Wells Fargo - through APEX Systems Inc. Charlotte, NC

Implementing VoIP Systems, IP phones and technologies across 2,500 sites in the Wells Fargo Internal footprint utilizing Cisco Cloud Management

Managed implementation teams which included Carriers, VoIP and Networking Engineering.

Lead daily, weekly and monthly conference calls provide required reporting milestones and overall health and progress of the projects.

Created Project plans to track overall implementation status.

IT Project Manager (05/2011 – 12/2014)

Bank of America - through Matlen Silver Group, Bridgewater, NJ

Led 3rd party vendor team and cross functional teams that provided deployments related to migration of Bank of America VoIP enterprise voice infrastructure to SIP, and Vendor Contract Management.

Establish testing procedures with multiple telecommunications vendors along with internal corporate Network Operations organization

Develop Project Management master plans for multiple projects as part of migration deliverables. Also responsible for timely dissemination of migration deliverables, including status reporting and team updates.

Perform overview and new process training within the Implementation Engineering organization.

Procurement Manager worked with outside vendors to purchase Data Network equipment such as Routers, Servers, and CPE components. Track inventory to ensure on time delivery as well as developed project plans to resolve any Network equipment implementation and provisioning issues. Developed plans to track decommissioned equipment with 3rd party vendors.

NCS Systems Integration Manager (07/2008 – 12/2010)

AT&T Corporation, Durham, NC

AT&T Enterprise Care Planning & Execution and Provisioning, Durham, NC

Senior Engineer, responsible for enabling the Service Delivery processes for revenue producing Customers.

Process Design Method, Procedures and Provisioning integrated systems requirements and test plans for the ordering and service activation of product offerings.

Established minimum testing criteria, objectives, and associated test cases in order to ensure that VoIP development deliverables are met prior to VoIP Product services launch.

Product Service Delivery Project Manager (06/2006 – 07/2008)

AT&T Corporation, Durham, NC

Provided direct management of VoIP services were deployed to the business needs from quote to cash.

Defined business requirements for Sales, Operations, and Billing target architecture system applications and associated work center process flows.

Test Cisco IP SIP Phones to ensure successful connection with AT&T VoIP services.

Provisioning Manager/Project Implementation (05/1998 – 06/2006)

AT&T Corporation, Durham, NC

Accountable for the success of performance and scheduling of data network installations, and provisioning.

Direct and Manage large multi-faceted data network implementation projects for AT&T’s Managed Router Service products.

Primary Project Manager for all post-sales implementation functions supporting client Cisco and Nortel router networks which utilize Frame-Relay, T1’s, ATM, MPLS, ISDN, & EVPN transport. Manage projects within a matrix reporting structure.

Interface with all levels of customer management, act as liaison to third-party vendors, and ensure contract performance of these vendors.

Identify resources, developed project plans, negotiate and resolve complex network implementation issues. Worked with 3rd party vendors with inside and outside cable and circuit reconfiguration and wiring.

Network Provisioning Engineer II (06/1996 – 05/1998)

AT&T Corporation, Durham, NC

Support day to day operation and management of AT&T Managed Router Service (MRS) customer networks, utilizing Cisco Products, AT&T Frame Relay, ATM, and MPLS transport.

Utilized Network Management tools such as HP Open View and Nortel Networks Site Manager, as well as Cisco Works to manage, upgrade and configure routers over the AT&T Frame Relay Wide Area Network.

Member of the MRS Network Site Provisioning Team

Assist Field Engineers with provisioning and configuration of network equipment.

Network Management Engineer I (01/1993 – 06/1996)

MCI Corporation (Now Verizon), Cary, NC

Directed and provided technical support and resolution for managed customer data networks that use MCI’s (Now Verizon) virtual WAN platforms such as Frame Relay, IP, SMDS, and ATM.

Interface with customers, local Telco, and internal provisioning groups to resolve network outages.

Monitor customer data networks utilizing SNMP based Network Management platforms. (HP OpenView).

Assist customers in Cisco router configurations.

Systems Surveillance Engineer (09/1989 – 01/1993)

MCI Corporation (Now Verizon), Cary, NC

Provide overall technical support to operations for transmission paths, Administrations Operation Maintenance (AOM), and Adjunct Processors.

Coordinate the implementation of new software releases. Prepare and distribute analysis reports of network performance and take corrective action as needed.

Network Switch Engineer (08/1985 – 09/1989)

MCI Corporation (Now Verizon), Cary, NC

Provided support for MCI’s Switching and Transmission Facilities to include: DEX-600E switches, WESSCOM SCX-580, DSM-100 and 250 and International switches such as AXE-10.

Coordinate the restoration of all switching systems maintenance, degradations and outages with terminal technicians to isolate switch problems to resolution.

Managed circuit testing such as post dial delay and various noise measurements. Experience with Private Branch Exchange (PBX) Systems and Fiber Optic Transmissions.

United States Navy

Naval Telecommunications, United States Navy (01/1979 – 03/1985)

Operated and maintained all Naval Telecommunication equipment to support the Navy command centers.

Provided technical support of microwave and satellite analog (voice) and data communications.

Provided high performance monitoring, quality control, and troubleshooting of naval communications.

Professional Training

Completed 7 accredited courses through AT&T School of Business & Technology toward PMP certification with continued development relating to Project Management Body Of Knowledge (PMBOK)

Cisco Courses for Router Configuration and Cisco Internetwork Troubleshooting

HP Open View Network Node Manager

Education

Texas A&M University, Dallas, TX – Extensive Coursework in Developmental Management

Dominican Republic Community College, Guantanamo Bay, Cuba – Extensive Coursework in Information Systems Management/Telecommunications

United States Navy, San Diego, CA - Graduate, Naval Telecommunications School, May 1979

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