Scrum Master Agile Coach

Laura Nsang

Scrum Master

Tampa, FL 380-***-**** **********@**********.*** linkedin.com/in/mkclaura

OBJECTIVE:

Certified Scrum Master/ Agile Coach with over 7 years of hands-on experience and dedication in leading teams to deliver through the complete Sprint cycle. A typical servant leader with great coordination and time management skills who engages in continuous learning in the Agile methodology and exchanging knowledge with other Project Managers and Scrum Masters. Experience working with co-located, distributed, and offshore teams while using several Agile project management tools like JIRA/Confluence, Visual Studios, and Rally. Core competencies and strengths also Include but are not limited to; SAFe (Scaled Agile Framework), Kanban, Agile Central, Clarity experience, and great Knowledge of Network Systems (provisioning) and Field Operations. Skilled in providing effective leadership in fast-paced, deadline-driven environments, with outstanding oral and written presentation and communication skills, and a good servant leader.

Agile & SDLC Methodologies

Waterfall Methodology

Project planning & Coordination Solution

Project scheduling

Cloud Services & Infrastructure

Multitasking Abilities

Risk Analyst

Risk management

Vendor & Client Relationships Management

Communication & Interpersonal Relations

Analytical Skills & Complex Problem Solving

Data Governance and analysis

Dependable and Responsible

Business Analysis

EXPERIENCE

United Health Group December 2020 - Present

Scrum Master/ Agile Coach

Job Responsibilities

Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings

Provided training and coaching to scrum teams on Agile scrum Framework, and Agility Health.

Acted as an agile coach and raised the team’s agile maturity from level one to level four and ensured everyone in the organization followed the agile mindset/philosophy.

Provide constant guidance to the teams, fostering the continued growth of the agile mindset.

Enforced alignment of project strategy with business objectives and made modifications to promote

efficient project completion.

Introduce new and advanced practices to improve the team and their delivery.

Proactively identified and found ways to resolve issues to avoid distractions and keep projects on track.

Encouraged and Improve Inspection, Adaptation, and Agility of teams.

Key Achievements

Introduced OKRs to increase team accountability and efficiency resulting in an increase in team velocity by 60%

Improved Team satisfaction rating by 30%-increasing teamwork dynamics & meeting all KPIs

T-Mobile April 2019 - October 2020

Project Manager Scrum Master

Developed and managed a visual system to Improve Dependency Management within teams

Facilitated and reinforced WIP (Work in Progress) limit sessions for Kanban teams, workflow planning sessions, and Kanban quantitative retro.

Facilitated and re-enforced Agile Ceremonies (Backlog Refinement, Daily Scrum, Sprint Planning, Sprint Demo, Sprint Retrospectives, Scrum of scrums, Communities of Practice)

Worked closely with Product Owners on product backlog management and ensure its prioritized effectively and continuous delivery of features.

Track and remove teams’ impediments quickly, identify the true source of an obstacle, demonstrate skills in overcoming difficult obstacles impacting the team, and anticipate and prevent potential obstacles before they occur

Key Achievements

Reduced Customer churn by 10% by creating a customer loyalty program

Effectively managed and created increments for over 60 sprints

Lead Project Manager Nov 2015 – February 2019

SMARTRACK Africa LTD · Full-time

Developed internal communications strategies that are useful in team structure around various departments.

Develop relationships with contractors to better understand project needs and timeline of completion.

Worked closely with engineers, architects, and estimators to keep projects on track with deadlines and mitigated conflicting priorities.

Assumed responsibility for project planning, the direction of completed projects, and processing completed projects within budget.

Designed and monitored schedules of contractors that followed existing projects; introduced a streamlined process and procedure that incorporated multiple project deadlines and accurate placement of contractors during individual projects.

Business Analyst September 2014 -October 2015

Immaculate Performance Consultants Littoral, Cameroon

Implement/Maintain Client Business Rules and Requirements

Implement/Maintain Client setup and Portals via Configuration

Implement inbound/outbound vendor files: (carrier, demographic & deduction) Manage/Participate in system testing

Coordinate new functionality in the benefits system with product development and developers Research/Troubleshoot client inquiries regarding system and process issues

Created Business Rules Document and Requirement Traceability Matrix to track the requirements.

Aggregates team objectives into program PI (Planning Increments) objectives creates and publishes the roadmap for visibility and transparency.

Updated Agile tracking systems to provide transparency on Product and Sprint Backlogs.

EDUCATION & CERTIFICATIONS

University of Central Oklahoma

Business Administration and Management, General 2014

University of Buea

Small Business Administration/Management 2011

Certified SAFe® 5 Product Owner/Product Manager (POPM)

SAFe Scrum Master (SSM)

Certified Scrum Master (CSM)

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