Customer Support Service
Resume:
Mona Lisa ShankMona Lisa Shank
Lakeland, Fl. ****1
***********@***.***
As an experienced healthcare professional, I would like to use my extensive experience in the workforce. I have a strong quality of being self-motivated which will help in ensuring a positive experience for each customer.
Willing to work remotely
Work Experience
Office Manager
Education & Empowerment-Winter Haven/Lakeland, Fl.
April 2019 to Current
Handling inbound phone calls, making appointments for consumers, and responding to inbound service internet leads by phone, text, and email.
Assists with answering customer inquiries and problems by routing customers to the contact and or department.
Maintaining multiple spreadsheets and daily entries for staff training, and consumers appointments.
Home Manager
Success For All-Now is Education & Empowerment
January 2016 to April 2019
Ensure daily care for our customers, ensure that there was staffing every day.
Managed doctor appointments, scheduling appointments, and schedules for staff.
Manage client’s monthly funds and ensure that they go out into the community and choose what they want to do.
Work with family members, doctors, support coordinators, and APD.
Ensuring state inspections, fire inspections.
Home Manager
Florida Mentor-Lakeland, Fl.
June 2009-September 2012
September 2012 to January 2016
Maintain clients books, ensure they had all the medication daily.
Maintain staffing for consumers, going on outings.
Ensuring to pass all state inspections, doctor appointments.
Ensure all documentation is done daily.
I was a host home for three consumers in my personal home and I did that for four years.
Took care of all their daily needs, and documents in their books daily.
Ensure they had their medication daily, maintained their money ledgers.
Did all doctor appointments, interreact with family members, APD, Support Coordinators.
Education
High School Diploma
Carlisle High School June 1979
Skills
Customer Service (14 years)
Customer Support
Customer Care
Microsoft Word: Excel, Word, Power point.
CPR & First Aid
Medication Validation, Home care
Answering phone calls and routing calls accordingly
Lakeland, Fl. 33801
***********@***.***
As an experienced healthcare professional, I would like to use my extensive experience in the workforce. I have a strong quality of being self-motivated which will help in ensuring a positive experience for each customer.
Willing to work remotely
Work Experience
Office Manager
Education & Empowerment-Winter Haven/Lakeland, Fl.
April 2019 to Current
Handling inbound phone calls, making appointments for consumers, and responding to inbound service internet leads by phone, text, and email.
Assists with answering customer inquiries and problems by routing customers to the contact and or department.
Maintaining multiple spreadsheets and daily entries for staff training, and consumers appointments.
Home Manager
Success For All-Now is Education & Empowerment
January 2016 to April 2019
Ensure daily care for our customers, ensure that there was staffing every day.
Managed doctor appointments, scheduling appointments, and schedules for staff.
Manage client’s monthly funds and ensure that they go out into the community and choose what they want to do.
Work with family members, doctors, support coordinators, and APD.
Ensuring state inspections, fire inspections.
Home Manager
Florida Mentor-Lakeland, Fl.
June 2009-September 2012
September 2012 to January 2016
Maintain clients books, ensure they had all the medication daily.
Maintain staffing for consumers, going on outings.
Ensuring to pass all state inspections, doctor appointments.
Ensure all documentation is done daily.
I was a host home for three consumers in my personal home and I did that for four years.
Took care of all their daily needs, and documents in their books daily.
Ensure they had their medication daily, maintained their money ledgers.
Did all doctor appointments, interreact with family members, APD, Support Coordinators.
Education
High School Diploma
Carlisle High School June 1979
Skills
Customer Service (14 years)
Customer Support
Customer Care
Microsoft Word: Excel, Word, Power point.
CPR & First Aid
Medication Validation, Home care
Answering phone calls and routing calls accordingly
Contact this candidate