Pharmacy Technician Customer Service
Resume:
Amy M. Lewis
***********@*****.***
Skills Set:
Leadership
Training
Sterile/Non-sterile Compounding
Customer Service
Prior Authorizations
Medical Terminology
Insurance Verification
Critical Thinking Skills
Experience:
Hunters Creek Pharmacy
Compounding Pharmacy Technician
12/2022 – Present
•Follow USP 795 procedures for compounding topical creams, troches, capsules
•Procure, maintain and rotate inventory for all medication and supplies
•Inventory
•Customer Service
•Maintain confidentiality and HIPAA privacy for all patients
Legent Orthopedic and Spine Hospital
Inpatient Pharmacy Technician/Assistant Pharmacy Purchaser
04/2022 – 11/2022
•Follow drug trends of anesthesiologists and surgeons and create spreadsheets/graphs to show trends of issuing narcotics, drugs
•Procure, maintain and rotate inventory for all medication, as well as supplies needed for hospital pharmacy
•Aseptic IV Compounding
•Maintain confidentiality and HIPAA privacy for all patients
•Preparation of documentation, records for patient drug issuing
•Ensure compliance with all state and federal regulations
•Preparing and presenting information for recommendations for action to pharmacists and Director of Pharmacy
•Fill, maintain, inventory, and load Omnicell controlled substance machines, anesthesia carts and automated dispensing machines throughout hospital
Southern Careers Institute
Program Director, Pharmacy Technician Instructor
06/2021 – 04/2022
•Maintain working relationship with Texas State Board of Pharmacy in order to lead program to be above standards
•Provide academic leadership and train, develop, manage, and lead faculty and staff members according to guidelines provided by the Director of Education and Campus Director
•Planning and implementing college and community relations activities related to Pharmacy Technician Program
•Ensure compliance with all state and federal regulations and college policies and procedures
•Plan and implement curriculum to all pharmacy technician students from San Antonio, along with pharmacy students across Texas (within the SCI organization)
•Train pharmacy students in all pertinent information to prepare them to sit for the national/state board pharmacy technician exam(s)
•Externship placement and evaluations (student and site)
Clinical Trials of Texas, Inc.
Research Pharmacy Technician
01d/2020 – 06/2021
•Development and implementation of pharmacy department SOPs
•Quality control in all pharmacy processes
•Maintained temperature records for investigational products
•Perpetual inventory and accountability of pharmacy department investigational drugs, medications, and supplies
•Worked directly with the physicians, nurses, and medical staff to dose the participants with their study intervention
•Team creation and development
•Source document processing and storage – blinded, unblinded, paper and e-source
•Work directly with drug company management and CROs before, during, and after progress of study
•Creation and implementation of pharmacy scheduling – IP preparation, staff needs
•Early through late phase clinical study
•Unblinded clinical research coordinating
•IV admixture, aseptic sterile compounding, USP 797 accordance • Meet and exceed quarterly goals
Worldwide Clinical Trials
Research Pharmacy Technician
05/2018 – 01/2020
•Analytical and problem-solving skills in office and lab environments
•Early Phase and first in human studies
•Quality control in laboratory environments to ensure that proper processes were followed in drug studies
•Meet and exceed daily, weekly, and monthly goals as an individual, team
•Direct work with the physician to dose the participants with their study medicine
•Microsoft Office applications
•Record keeping of entire process per study protocol
•Document processing and storage
•Work directly with drug company management before, during, and after progress of study
•IV admixture, aseptic sterile compounding, USP 797 accordance
MEDS, Inc, (Contracting for San Antonio Military Medical Center)
Inpatient Pharmacy Technician 07/2016 – 05/2018
•IV Compounding – NICU, Pediatrics, ICU, Burn Unit, Bone Marrow Unit, Surgical Unit, Obstetrics • Patient Care
•Insurance verifications, exceptions, rejections, and acceptance
•Customer service
•Exceptional Safety Procedures
•Privacy and HIPAA training and compliance for confidentiality of private health information of patients
Connally Memorial Medical Center – Pharmacy Technician
Inpatient Pharmacy Technician
09/2015 - 07/2016
•Enter, review doctor’s orders for inpatient/outpatient/ER patients
•Insurance verifications, exceptions, rejections, and acceptance
•Send order via REPAS to online pharmacist for verification
•Reviewing/analyzing reports of medication overrides, all controlled medication administration and documentation
•Supplying medications for clinics which are part of the Connally Memorial Medical Center System
HEB Pharmacy
Outpatient/Retail Pharmacy Technician 08/2014 - 09/2015
Pharmacy Technician Trainee 01/2014 – 08/2014
Pharmacy Care Representative 02/2000 – 01/2014
•Customer service
•Meet and exceed daily, weekly, and monthly goals
•Insurance verification, exceptions, rejections, and acceptance
•Receive and enter all pertinent information needed for prescription, including insurance and personal information • Fill prescription orders
•Package and deliver the prescriptions and all accompanying paperwork to the patients
•Perpetual Inventory Tracking
•Microsoft Office applications
•Privacy and HIPAA training and compliance for confidentiality of patients’ private health information
Texas State Board of Pharmacy – Certified Pharmacy Technician License #237390 Current Expiration: April 2023 (currently under renewal)
Volunteering:
First Lutheran Church – Floresville, Texas
Created and lead Joyful Noise Children’s Choir, Sunday School Board, Youth and Family Ministry volunteer/leader, Leader of local Hurricane Harvey Relief Efforts through North Amer. Lutheran Church
Hill Country Daily Bread – Boerne, Texas
Food bank volunteer, Clothing drive volunteer
References:
Jennifer Gray, Pharmacist
Hunters Creek Pharmacy
Sarah Hoffman, RN, BSN, Supervisory Nurse
Brooke Army Medical Center
Samantha Guerra, Research Coordinator
Texas Liver Institute
Contact this candidate