Time Delivery Customer Service
Resume:
BINUMON GEORGE
Mobile Number: +918*********
E-Mail id:***************@*****.***
In quest of assignments in Retail / Service industry with an organization of high repute.
CAREER CONTOUR
Offering over 12+ years of rich experience in Store Operations Management, Retail Management, Merchandizing, Business Development, Sales & Marketing, Customer Relationship Management and Team Management with reputed brands.
An Out-of-the-Box thinker with a flair for charting out marketing strategies, contributing towards enhancing business volumes & growth.
Managing overall profitability of operations and accountable for strategic utilization and deployment of available resources to achieve organizational objectives.
Expertise in developing & managing retail channels in order to derive the required market share, revenue and profit of the organization.
Possess in depth knowledge in designing entire product range including brand, category and product mix.
Excellent interpersonal, analytical & negotiation skills with proven track record of spearheading numerous cost innovation projects during the career span.
Key Skills:
Retail / Area Manager
Retail Store Operation
Teambuilding / Training
Visual Merchandising
Customer Service Excellence
Business Development
Inventory Management
Brand Development
WORK EXPERIENCE
Job Title: STORE MANAGER Period: OCT 2018 – Till Date
Company Name : RAYMOND APPREAL LTD. PARK AVENUE,
Accountabilities:
Taking full ownership of the Store and its Commercial Success.
Drive continuous improvements in the Store’s Sales, Productivity and Profitability.
Manage all Store Operations in a systematic and efficient manner, as per established policies and Procedures.
Tracking competitors’ activities and providing valuable inputs for fine tuning sales & marketing
Handling customer issues and resolving (LITMUS)
Coordinating with merchandisers for the on time delivery of stocks .
Stock and inward process is strictly adhered.
Maintaining all SOP Registers on daily basis
Maintaining daily sales report, weekly report, monthly report. KPI tracker.
Weekly stock count and maintaining register for the same.
Conducting new season product training and conducting role play within staffs for the same.
Training the staffs in customer service standards as per company set norms & attain customer delight.
Institutional orders.
Job Title: STORE MANAGER Period: Nov 2015 – Oct 2018
Company Name : Fab india Overseas Pvt Ltd.
Handled the entire store operations with an efficient team of 10 CRE & Maintenance Staffs.
Handled 5280 sq.ft store with an annual business of 5cr.
Handled five departments, Ready-mades, Upholstery, Gift ware, Soft Home and Furniture’s.
Tracking competitors’ activities and providing valuable inputs for sales & marketing strategies.
Coordinating with merchandisers for the on time delivery of stocks & garments.
Quality check of the Garments, Furniture &Upholstery before delivery.
Maintaining web Ordering, Omni Channel, Customer feedback tracker.
Maintaining daily sales report, weekly report, monthly report. KPI tracker.
Weekly / Monthly stock count and maintaining register for the same.
Conducting new season product training and conducting role play within staffs for the same.
Job Title: FRANCHISEE Period: May 2010 – Nov 2015
Brand Name : ZEST MEN’S WEAR, Company Name : KKP HI-TECH WEAVING INDIA (P) LTD
Job Description & Responsibilities:
Driving and maximizing the sales and profitability of the store to achieve growth.
Ensuring Merchandise is stacked properly as per visual merchandising / Plano gram.
Ensuring outstanding customer service by maintaining a positive work environment team,
Maintaining customer service standards, ensuring that the store is restocked and cleaned.
Advertising through Pamphlets, Local TV Channel & paper.
Communicating the plan to Store Managers achieving target & profitability.
Monitoring product availability levels throughout the day and replenish Stocks.
Staff management. Auditing & Recruitments.
Job Title: Asst. Retail Manager Period: March 2006 – April 2010
Organization : Indus League Clothing Ltd., Chennai
Joined as Store Manager and successfully rose up to the level of Asst. Retail Manager.
Growth Path:
Asst. Retail Manager (Tamilnadu) April’07– April’10
Store Manager (Indigo Nation Citi Center Chennai) March ’06- March ’07
Job Description & Responsibilities:
To assist with the growth of retail operation. The position reports to the Regional Manager and assists in all aspects of managing the day-to-day operations of the showrooms/ stores.
Handling Tamil Nadu Territory, 10 Stores with the team of 40 Members.
Accountable for the sales of 12000Sq.ft Store
Handled Brands like Indigo Nation, Scullers for Men’s & Women, Urbana,
Urban Yoga, Jealous 21, Daniel Hester & John Miller.
Finding new store for expansion of Business.
Achieving Individual Store target & profitability.
Controlling and maintaining the budgets and expenditure.
Proposing and implementing promotions and special offers.
Co coordinating with HO to P.F Office, Labor Office, Sales Tax Payment & ESI
Developing and communicating procedural policies, sales, transactions, inventory management,
sales reports, and opening/closing procedures according to the instructions obtained from the
Regional Manager.
Assisting and supporting the Regional Manager with budgeting, product development, and long and short term planning.
Assisting with displays and merchandising and ensuring that the team maintains store displays as per visual merchandising / Plano gram.
Assisting with planning store events, and working in the store during peak hours and special events to maximize sales and ensure a high level of customer service.
Ensuring best customer service by maintaining a positive work environment for the team, maintaining customer service standard and ensuring the store is restocked & cleaned daily.
Communicating product information, discounts, promotions, and advertising to ensure all sales associates have current information and policies.
Job Title : Store Supervisor Period: September 2003 – March 2006
Organization : Reliance Web World, Chennai
Inventory Management
Maintaining Stock of products & ensuring customer feedback.
Visual Merchandising & House Keeping
Ensuring store looks attractive & clean, ordering of new visual merchandising collaterals
People Management
Maintaining Staff, identifying training needs, ensuring discipline.
Job Title: Customer Care Associate Period: January 2000- September 2003
Organization: Globus Stores Pvt. Ltd., Chennai
Qualification:
Education
Institution
Year Passed
M.Com Co-operative Management
Annamalai University, Chennai
2002
B.A Corporate Secretaryship
Madras University, Chennai
2000
Higher Secondary Education
Gill Adarsh Matriculation H.S.S,Chennai
1997
Diploma in Computer Application Operating System : MS DOS,Windows 98/2000 &MSOffice (MS Word,MS Excel,MSPowerpoint)
Ragas Computers & Communications, Chennai
2001
PERSONAL INFORMATION
Father’s Name : C. George
Languages known : English, Malayalam, Tamil
Date of Birth : 03-01-1978
Passport : Valid
I hereby declared that the above mentioned details are true and best of my knowledge.
BINUMON GEORGE
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