Property Technician Computer Operator

Brenda Toves

Cellphone: 703-***-****

Email: *******@*****.***

Professional Summary:

Initiative-taking professional with a diverse skill sets that encompasses solid project, program, acquisitions,

procurement, administrative, and general management expertise. Cross-functional communication and people skills with ability to collaborate well with individuals from diverse backgrounds.

Education:

·Northcentral University, Doctorates in School of Technology and Innovation Management, Doctor of Philosophy in Engineering Management: July 2016 – July 2017 (on-hold)

·University of Phoenix, Master's in Management, graduation date: September 2015

·University of Phoenix, Bachelor of Science Management, graduation date: September 2013

Military Education:

·Communications Computer Operator Technical School; Keesler AFB, Biloxi, MS; January 21, 2007-April 21, 2007

·Air Force Basic Military Training, Lackland Air Force Base, TX; April 21, 2003-June 2003

·Radio Communications Operator Technical School - Keesler AFB, Biloxi, MS; July 2003

Certifications:

·ITIL v4 – Completed Course Aug 2022 - Exam Pending

·Knowledgehut/ Project Management PMI course December 2022-January 2023 Completed- PMP Certification Exam Pending

·Certified Six Sigma Yellow Belt™ Certification – Completed Dec 2022

·Certified Six Sigma White Belt™ Certification – Completed Dec 2022

·Certified Six Sigma Green Belt™ Certification – Completed Nov 2022

·Scrum Master Accredited Certification™ Certification – Completed Oct 2022

·Certified Professional In Design Thinking (CPDT) Certification™ Course – Completed Oct 2022

·Certified Scrum Product Owner®(CSPO) – Completed December 2021

·Foundations of Business and Entrepreneurship – Completed June 2021

·Certified Federal Contract Manager (CFCM) – Completed Course March 2021-Exam Pending

·Kaizen Practitioner Certification Masters Course for Beginners – November 2020

·Risk Management Basics Course 2019-Completed August 2020

·Workplace, Diversity, Inclusion and Sensitivity Training – June 2020

·Microsoft SharePoint 2010 (Designer); July 2019

·Communications Computer Operator; April 2007

·Radio Communications Operator; July 2003

Professional Experience:

System Technology Forum – Senior Project Analyst Oct 2022-Present

Supporting the Navy PEO MLB-ICS (Innovation Consulting Services) Government Lead performing research, planning, establishing objectives and timelines.

Create contract documents, conduct and create market research report.

Cape Fox Corporation – Assistant Project Manager Feb 2020-Oct 2022

Perform as Product Manager

Meticulously assist in managing in the formulation, organization and monitoring of inter-connected projects that contribute to the on-going of LMR project efforts.

Assist Project Leads with decisions on suitable strategies and objectives.

Coordinating cross-project activities for Project Leads.

Assisting with management and evaluation of projects.

Perform Quality Assurance/Control measures while on project site surveys to ensure the project is performing according to the CRS/PWS.

Developing, monitoring acquisition schedule for Acquisitions packages submitted for contract award.

Perform Market Research, create purchase package for processing.

Assist in managing the project schedule, cost, and performance.

Create and add changes/updates to risks that are impacting the project to the ServiceNow tool.

Aiding in the resolution on higher scope project issues with each project.

Submitting trip reports after QA/QC for Site Visit Inspections

Taking minutes and manage project records with functional proponents and the Project Lead.

Collaborate/coordinate with the customer, budget, and contracts regarding purchase order.

Prepare/draft Purchase Order for Contracts to process/award order.

Create/edit acquisition project milestone

Ensure the acquisitions package is accurate and written and edited according to the guidelines.

Collaborate with the engineers and POCs regarding defining project requirements and deliverables

Develop Notional Project Schedule

Develop Acquisitions Project Baseline Schedule

Assists the government APM in executing acquisition management across an entire product line.

Assists the government APM in coordinating products and tasking across the acquisition process and lifecycle.

Update the VCE/PCF Tool for Acquisition documents.

Fill in for Executive Assistant due until new EA came on board.

Track mandatory annual training on MIRARS

Track and close out TMT Taskers.

David’s Bridal – Bridal Specialist Dec 2019 – Apr 2020

Provide customer service to Brides and the wedding party

Assist the Bride and wedding party select/purchase the perfect dress.

Kutir Corporation – Project Coordinator/Project Management/Acquisition Management (Zebra Contractor) Sept 2019 – Nov 2019

Perform as Project Management/Acquisition Management for Zebra Technologies.

Foster positive relationships with our customers as their primary point of contact

Help implement client services and plan projects effectively

Host Kick-Off meeting

Communicate status to all stakeholders

Day to day- To manage invoices as they come in. Work with order management and collections to release billing for each invoice for e-invoice data entry.

Approve the release e-invoice to the client when the invoice becomes due.

Create metrics lifecycle for invoice billing release.

Track invoices and Purchase orders (Contracts)

Work with the deployment manager for all logistics for shipment sent out to the client.

Sayres and Associates, Strategic Planner/Technical Writer (Contractor)June 2019 – Aug 2019

Provide Strategic Planning and Technical writing support.

Governance support

Bennett Aerospace, Senior Research Engineer/Senior Program Management Analyst (Contractor)

Sept 2018 – June 2019

Provide research program support to the Associate Director of Army Research Office (ARO) for Research Program Planning.

Perform as office manager within the ARO-W office, support and coordinate specific programs between the services with the Office of Secretary of Defense (OSD) Basic Research Office: Multidisciplinary University Research Initiative (MURI) and Defense University Research Instrumentation Program (DURIP) and support the Office of Navy Research (ONR) manager of the OSD Vannevar Bush Fellowship (VBF) University Program and manager of the ONR implementation of the MURI and DURIP programs (50%).

Provide updates high level deliverable updates for specific tasks assigned, such as assist in editing technical documents for publication.

Create workflow process for Tri-Service coordination for the ARO-W office and the Basic Research Office workflow process as guidance for the OSD side for the programs.

Zantech IT Services, Inc., Acquisition Analyst (Contractor) May 2018-Sept 2018

Provide support performing the following duties such as plan, prepare, track, and maintain acquisition documentation for the Long-Range Surveillance (LRS) Aviation Project.

Perform financial analysis for WBS.

Assist in documentation development will be in accordance with the DHS HSAM and USCG MSAM for acquisition planning and project management from mission analysis and requirements generation through design, development, production, and deployment.

Prepare, draft, coordinate, and completion of projects on time within budget, such as monitor deadlines, assign responsibilities, and monitor and summarize progress of project, prepare deliverables for upper management regarding status of project.

Zantech IT Services, Inc., Senior Program Management Specialist (Contractor) Mar 2017 – May 2018

Perform Acquisition/Procurement Management, market research, draft procurement documents for new contract awards and smaller purchases card purchases that include responsibilities include the coordination and completion of projects on time within budget and within scope.

Provide support for Project Management Plans, risk identification and mitigation strategies, milestone implementation and tracking, identifying best practices, formulating work plans, developing schedules, creating and assessing performance measurements, change management, business management techniques, and organizational development in support of the Spectrum Program Management Office (SPMO) with federal oversight through the program's Contracting Officer Representative (COR).

Monitoring and reporting risks associated with the project with federal oversight in order to maintain and manage the procurement lifecycle.

Developed the standard operating procedures related to inventory and deliverables that include the duties of asset management tracking inventory, create pivot tables for inventory analysis deliverables.

Marathon TS, Project Manager/Technical Writer (Contractor) Jul 2016 – Mar 2017

Oversee all aspects of the software development project from coordination through implementation.

Schedule and facilitate product team meetings; product meeting minutes for product releases from the planning to deployment stages; include tracking key dates (e.g., software delivery, testing, and deployment) on the project schedule.

Provide technical review support for technical documents associated with new product software development, testing and implementation pertaining to the process and code of the Integrated TCAP (Translation Capabilities) layers, functional design, technical specifications, and end-user related to implementation. Collaborate with subject matter experts (SMEs) in design and software development related to (i.e., network engineering, programming, and implementation).

Ravens Group, Operations Coordinator (Contractor) Dec 2015 – Jul 2016

Provide and perform administrative support to the Office of Management Director and Assistant Director for Management and Strategic Planning.

Coordinate and provide office-level input into various administrative projects, programs and analysis, technical writing coordination with staff and gather information to write and edit reports.

Perform support to the property technician regarding property passes, transfers, and surplus property issues.

Dynamis, Legal Senior Administrative Support (Contractor) Aug 2015 – Nov 2015

Provide administrative support for the Office of General Council Ethics, such as various management assistance duties requiring knowledge of office routine and an understanding of the organization, programs and procedures related to the legal administrative work environment.

Provide support and assist the Program Manager tracking, reporting and logistical support, workflow and processes using SharePoint.

Develop Standard Operating Procedure for the front desk for new employees and trained an employee for job turnover.

National Endowment for the Arts, Staff Assistant Feb 2015 – Apr 2015

Provide and performed administrative duties as a Federal Employee to the Executive Staff at the NEA, such as coordinate all the logistics for the Director of Scheduling for the Chairman's travel and scheduling needs, maintain the invitations calendar for all incoming invites and archive all invites and thank you notes.

Process requisitions for travel related expenses, all incoming gifts through General Counsel for verification of threshold to accept or not applying a broad technical knowledge and skills to analyze, develop and implement solutions for process improvements, trouble-shooting, and administrative support.

EnDyna, Incorporated, Administrative Support Specialist (Contractor) Oct 2014- Feb 2015

In support of the client at Defense Human Resources Activity Headquarters, the work previously performed under GTW continued with this employer.

GTW Consultants & Associates, LLC/Chenega, Administrative Support Jul 2013- Oct 2014

Performed work as an Administrative Support contractor at the Defense Human Resources Activity Headquarters.

Design the Supply Request in the Share Point Site as an Administrator, creates, updates, and maintains, calendars, conference rooms, telephone directory in Access.

Track the budget for the supply procurement for the Purchase Card orders. Creates purchase orders for the acquisition of materials for the Facilities Program Manager.

Coordinate with the GAP analysis team applying a broad technical knowledge and skills to analyze, develop and implement solutions for process improvements, trouble-shooting, and administrative support.

Develop job description for my position with EnDyna. Train new employees to learn the front desk procedures and additional tasks.

Concentric Methods, LLC, IT Program Support Specialist Mar 2012 – Mar 2013(Contract ended)

Provide project management support to the Project Manager with all the Wireless and telecommunications at Department of Homeland Security-Federal Protective Services (FPS) headquarters, and nationwide.

Collaborate and developed InfoPath with the Telecommunications Team (Tel-Com) to build a database system that will help improve the process and standard operating procedures (SOPs).

Performed as the point of contact (POC) for all Wireless and Telecommunication request and maintain the process and update as necessary and Contract Renewals.

Assist in the development of all Wireless and Telecommunication Inventory and Informational Database regarding weekly updates and develop the procurement budget for the communication.

Provide support in the disposal of surplus equipment inventory also known as excessed equipment and documents the requirements of a project throughout its lifecycle.

Amyx, Administrative Specialist (Contractor) October 2010 – March 2012

Performed Administrative support to DMDC that continued from the previous contract previously performed under Agreeya-Deloitte (Sub-Contractor) continued with this employer.

Develop and update Standard Operating Procedures (SOPs); assist with conference room's availability and calendars to include Video Teleconference for the East and West coast office.

Provide weekly reports (deliverables) to track and update projects, data entry, and other clerical duties.

Developed technical details on SharePoint workflow for the project overview for implementing SharePoint. Provide written an executive summary, gathered research on the web and prepared charts and graphs.

Train new employees to learn the front desk procedures and additional tasks.

Agreeya-Deloitte Sub-Contractor at DMDC (Contract ended) Jul 2010- Oct 2010

Perform as Administrative Assistant/Receptionist for the client Defense Manpower Data Center.

Provide weekly reports, correspondence, and prepared, drafted reports, data calls employees applying a broad technical knowledge and skills to analyze.

Develop and implement solutions for process improvements, troubleshooting, and program support.

United States Air Force Reserve, Cyber Systems Operator/Cyber Surety Nov 2002- Nov 2014

Perform as a Cyber Systems Operator and inherited a new position as Cyber Surety when the fields merged for the Air Force Reserve and transferred to the Individual Ready Reserve (IRR) in 2010.

Completed my Military Service Obligation (MSO) that ended in 2014.

Headway Corporate Resources, Onsite Payroll Coordinator/Onsite Support Coordinator Jan 2008 – Feb 2009

Perform as Payroll Coordinator to process payroll manually using a PC database system software and online processing and approving timesheets, such as accounts receivable/payable support to reconcile reports, A/R, incentives, travel advances, A/P, process incentives, and training payroll checks, and report any discrepancies, assist in the resolution and consultation using mediation techniques.

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