Manager Assistant Service Associate

Daphne D. Parker

**** ****** **, **** *****, TX *6105

504-***-**** (cell) ********@*****.***

OBJECTIVE

Focused on fulfilling customer needs. Successfully build long-term customer relationships. Take pride in in answering customer questions and possess current knowledge of store promotions.

Skilled in all aspects of store operations and functions. Possess a wide range of retail technician knowledge. Solid communication ability. Team player, critical thinker and creative problem solver. Computer and systems navigation talent. Cash control proficiency.

PROFESSIONAL EXPERIENCE

Sam’s Club, North Richland Hills, TX June 2006 - Present

Store Manager Assistant

Trusted store key holder. Responsible for opening and closing the store. Acting store manager.

Records Manager

Responsible for all files and the handling of cash. Monitor cash drawers in multiple checkout stations to ensure adequate cash supply. Work with security on the safe movement of cash.

Customer Service Associate

Provide superior customer service to resolve issues in check-out function. Boxed and gift-wrapped merchandise per customer's request. Recommended, selected and obtained out-of-stock products to meet special customer demands.

Select Accomplishments

Acknowledged as one of the most effective associates in satisfying customer requirements.

Manage work flow to exceed quality service goals.

Sam’s Club, Grand Prairie, TX December 2019 – March 2020

Team Leader

Supervises the team within the Bakery department to deliver on the business plan and contribute to the overall success of the club. Working collaboratively with other team leaders to ensure the total club is meeting the member's expectations.

Display Coordinator

Ensuring the Bakery department meets company and regulatory standards for quality, inventory, equipment usage, production, safety, sanitation, and compliance; sharing knowledge and training the team; ensuring team members possess the knowledge of new products, recipes, and production specifications and equipping them with what they need to do their job effectively.

Talent Ambassador

Teaches and trains the team by identifying training needs; providing and developing necessary skills to deliver high quality products to the members; encouraging career growth for team members; and sourcing new talent internally and externally to work on the team.

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