Service Agent Sales Associate

Angelina Rodriguez

San Leon, Tx *****

Mobile: 713-***-****

**************@*****.***

PROFESSIONAL SUMMARY

Eager to seek and maintain a full-time entry level position in the financial industry that offers the opportunity to master accounting roles with increasing levels of responsibility. Highly motivated and organized professional offering proven skills in data processing, documentation management, review and process invoices, and negotiating payment terms and timeframes. Adaptive self-learner with Microsoft Word and Excel proficiencies.

SKILLS

●Organizational Skills

●Customer Service

●Problem-Solving

●Communication

●Adaptability/Flexibility

●Computer Literacy

●Financial Recordkeeping

●Attention to detail

●Financial Ethics

●Portfolio Management

●Cash Handling/ Till Counting

●Store Opening and Closing

WORK HISTORY

Account Specialist 12/2022-02/2022

WESTERN FINANCE - LEAGUE CITY, TX

●Managed all areas of accounting, including accounts payable and receivable, general ledger management. Earned District Managers’ trust by serving as key holder, responsible for opening and closing the store.

●Analyzed credit reports to assess risk and determine applicants’ ability to repay loans by calculating debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants. Verified credit histories, personal references and employment backgrounds for each applicant. If approved, prepare a loan agreement and explain terms to clarify loan conditions and requirements with applicants.

●Regularly monitored accounts to identify overdue balances and potential areas of risk. Collected payments of delinquent accounts and negotiated payment plans if necessary. Initiated collection efforts to reduce overdue balanced accounts from entering collections. Organized all checks and deposits increasing Store efficiency and accuracy.

●Cold called 65+ accounts a day to bring in business for refinance, increase sales, or recommending customers to refer others (friends, family, Co workers, etc.) to generate revenue for the company.

Guest Service Agent/Front Desk 07/2022 to 12/2022

Courtyard by Marriott - KEMAH, TX

●Handled administrative duties including processing cash and credit payments, adhering to the hotel’s policy at all times. Being sure to report customer inquiries and complaints to the appropriate departments, and offer free items and services to dissatisfied customers.

●Perform daily document scanning (100+/day) and log them in the company’s computer system as needed, helping to prepare for special reservations and give an overview of the hotel's expectations for the day.Updated computer system with guest messages, arrivals/departures, and special requests.

●Completed shift reports each day detailing reservations, check-ins/check-outs, charges, and any other information requested by management.

●Greeted guests and patrons as they arrived. Issued room keys to guests and made certain that keys issued are correct.

Busser/Hostess/Waitress

Pier 6 Shrimp & Co. - SAN LEON, TX 09/2021 to 07/2022

Bubba Gump Shrimp Co. - KEMAH, TX 05/2021 to 01/2022

●Accurately communicated patrons' food orders into the POS terminal to kitchen staff in a timely manner, memorized orders, swiped credit cards, and entered cash amounts received.

●Received 5+ compliments per week for delivering positive customer experiences through attentive and friendly service in a high-volume and fast-paced dining establishment.

●Strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections.

●Scheduled dining room reservations, arranged parties, special events, or special services for diners; received and recorded dining reservations.

●Effectively operated cash registers to process all transactions throughout the day. Reconciled register receipts at closing to determine if the cash drawer matched the cashier report in the database system, ensuring 100% accuracy before leaving scheduled shift.

Full Time Caregiver - DICKINSON, TX 11/2020 to 05/2021

●Provided round-the-clock care when doctors diagnosed my father with mental health conditions, including medication management, assistance with activities of daily living, and coordinating in-home therapies and services.

Retail Sales Associate

Pilgrims Dry Cleaners- LEAGUE CITY, TX 08/2019 to 10/2020

●Responsible for opening or closing the store with minimal assistance from the store manager. Prepared bank deposits, paperwork, and unloaded truck loads throughout the shift.

●Compared the nightly bank cash deposits to the daily report printed to ensure accuracy before locking the safe, secured the building by locking doors and inspecting electrical appliances were unplugged and off for potential safety hazards

●Receive and mark articles for laundry or dry cleaning with identifying barcodes using machine markers. Examine and sort into lots articles to be cleaned, according to color, fabric, and cleaning technique required. Prepared packaging linen to be sent out.

●Unloaded and counted bundles received from each truck load. Processed invoices by scanning barcode into a computer database. Compared ticket invoice to garment bundle to ensure that customer requests were met. Arranged bundles in alphabet order to enhance store efficiency.

●Consistently provided professional, friendly and engaging service. Received and processed payments by cash, check, or credit/debit card. Issued receipts, refunds, credits, or change due to customers.

EDUCATION

Dickinson High School, 2016-2020 HIGH SCHOOL DIPLOMA

Completed Coursework: Principles of Business and Marketing, Finance, and Accounting.

Contact this candidate