Sales Associate Customer Service

MANDY KELLY

*** * ******** #* ******, CA ***** · 559-***-****

*********@*****.***

Successful results-driven sales professional with 18+ years of customer service. Reliable self-starter who enjoys working closely with team members or independently, completing a wide range of assigned tasks with minimal to no supervision. Experience in general office support, community outreach, including automotive internet sales and marketing with a proven sales track record. SKILLS

• Problem Solving Resolution

• Internet Sales

• Cold Calling

• CRM Database

• Full Cycle Sales

• Contract Completion

EXPERIENCE

JANUARY 2021 - OCTOBER 2022

INTERNET MARKETING AND SALES COORDINATOR,

AUTO DEPOT FRESNO AND MADERA

Five star rated customer service record. Use multiple internet marketing tools including Dealersocket to communicate with potential buyers. 50-100 calls daily including outreach via email and text. Responsible for the full cycle automotive sales process which included, sign and commit to purchase, extended warranties and GAP insurance measures while protecting the dealership by ensuring accurate implementation of necessary procedures throughout the process.

DECEMBER 2019 TO FEBRUARY 2020

*Contract signed in March of 2020, opportunity abruptly ended due to COVID 19* WOMEN’S SPECIALTY CLINIC, FRESNO COMMUNITY HOSPITAL Partnered with the physician to deliver the pinnacle of efficient patient care. Performed general administration duties, documentation using Epic EHR Software. Prepared, cleaned, and sterilized treatment room for patients. Patient intake procedures which included gathering information prior to the patient’s visit, preformed sonograms, scribe documentation of physician dictated patient history, review of systems, medications, and allergies, etc. OCTOBER 2017 TO OCTOBER 2018

SALES ASSOCIATE, FEEL SAFE PHONES

Actively sought out customers to register for government provided phones. Verified potential customers’ identity, income requirements and eligibility based on poverty guidelines. Assisted in phone set up, including programing and sim card activation along with performing general customer service duties.

2

EDUCATION

2019

CERTIFIED MEDICAL ASSISTANT, UEI FRESNO, CA

GPA 3.5

2002-2006

ASSOCIATES OF ARTS, FRESNO CITY COLLEGE

44 units completed

2000

DIPLOMA, BUCHANAN HIGH SCHOOL

GPA 3.87

COMPUTER LITERACY

Proficient in Microsoft Office applications; Outlook, Teams, Word, Excel, and PowerPoint. Dealersocket, PRCO, Epic, and CRM. 45 WPM

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