Business Analyst Scrum Master

Experience Summary

Salesforce Business Analyst – Cum - Product Owner

Michelin India Private Limited, Pune-India.

Sr. Salesforce Consultant – Cum -Business Analyst Infosys Limited, Pune-India and Espoo- Finland.

Salesforce Consultant- Cum -Business Analyst

Wipro Limited, Pune-India.

Salesforce Techno Functional Consultant.

Symantec software India Pvt Ltd, Pune-India.

Salesforce.com Administrator

Cognizant Technology Solutions Ltd, Pune-India.

Education Summary

Master of Computer Management – MCM

Allana Institute of Management Sciences, Pune, India- 2008 Pass out.

Bachelor of Commerce – B. Com

Poona College of Arts, Sci & Com, Pune, India - 2006 Pass out.

HSC

B.T. Shahani Navin Hind High School, Pune, India - 2002 Pass out.

SSC

Anglo Urdu Boy’s High School, Pune, India, 2000 Pass out. Rakesh Ramesh Alane

MCM – Master of computer management

Email: ******.*********@*****.***

Mobile: +91-973*******

Address: Hadapsar-Fursungi, Pune 412308

Career Summary

Talented professional with 14+ years of experience including 10+ years as a Salesforce.com Administrator, Techno Functional Consultant, Business Analyst and currently a Product Owner.

Committed, Optimistic

Approach, Quick

Learning,

Team Building,

Streamlining Operations

Excellent Communication Skills

Open to ideas and views of others

Vision Oriented

Strong values and ethics

Team Building & Leadership

Training & Instruction

Creative Problem Solving

Certified SAFe® 5 Product

Owner/Product Manager

• Michelin India Private Limited, Pune-India.

Responsibilities: (Dec 2021-Till date)

• Driving the product roadmap of the CRM platform.

• Building a 2-years deployment roadmap to migrate all worldwide CRM activities (except China) on the SFDC platform.

• Collecting, challenging, and evaluating business needs to serve Global-level teams.

• Specifying new features in coordination with the other product owners, promoting cross-project re- use, business value and user experience. Ensuring that all requirements are met.

• Prioritizing development effort on a day-to-day basis, attending the project squad “ceremonies”

(daily Standup meeting, backlog analysis, sprint planning, retrospectives, etc.) in relationship with Scrum master, developers, Testers & designers.

• Defining personalization use cases along with digital business owners

• Assisting the business owners in defining and expressing his or her needs.

• Identifying issues and opportunities with the business partner to accelerate digital processing and increase business impact.

• Grasping and detailing the business owner’s functional and technical requirements to properly clarify the needs expressed.

• Working closely with the digital factories to validate the relevance of the proposed solution, the availability of teams, skills, and the feasibility to develop the solution.

• Capitalizing on acquired knowledge and securing the satisfaction of clients and partners.

• Ensuring that the solution implemented satisfies the functional needs of the business and the business uses the digital solution.

• The projects and solutions implemented comply with DCAD requirements and effectively use the standards supported by the development tools and software packages that support the solution.

• A Long-term collaboration is established between the Digital Business Analyst, business teams and digital factories.

• Helping the client/business partner in expressing its needs, understanding (through involvement in business activities) and challenging business requirements.

• Analyzing the functional, environmental, and technical characteristics of the desired type of solution

(regulations, organizations, assembly, manufacturing, operating and safety constraints).

• Helping the project manager in mapping technical and functional risks and estimating their importance.

• Advising and validating the solution and the development modalities with the Business owners

• Infosys Ltd, Pune-India and Espoo- Finland.

Responsibilities: (May 2018-Nov 2021)- at Onsite Location in Europe.

• Duties of Senior Technical Consulting Lead and a Business Analyst for Salesforce.com CRM application.

• Responsible for writing BRD (Business requirement Doc), Functional Specification documents, SMDT documents (System maintenance and technical design) and project management.

• To work closely with several project managers and Scrum team members to co-ordinate, track and monitor project progress and status.

• Responsible for creating and developing strategic test plans, cases, and reports.

• Suggest developers the capabilities and constraints of the Salesforce CRM application and handle a team of 50 members.

• Involvement in the entire SDLC from solution definition, solution architecture definition to design, development and testing of the SFDC application.

• Develop SFDC custom objects, work-flow business rules, Reports, Dashboards, User Management, Security and Sales/Service cloud implementation.

• Experience with third-party tools (e.g., Azure, SFDC Data Loader, Remedy Force etc.)

• Apply knowledge of the solution definition, design, layout, and configuration of the SFDC implementation and related applications.

• Apply knowledge of CRM and the Sales, Service and Marketing functions.

• Project implementation experience in Workflows, Approval Processes, Page Layouts, Validation rules, Web to Lead, Email-to-Cases, Reports and Dashboards.

• Experienced in client handling with good communication skills, gathering requirements from Client and taking the projects towards the completion in the specified timeline.

• Served as primary system administrator for the Salesforce.com environment with 5,000+ users.

• Coordinate the evaluation, scope, and completion of new development requests.

• Work with our Client’s management team to establish suitable processes to support administrative, development, and change management activities.

• Assist in training of new users and grow the Salesforce.com skills across the Client User Community.

• Work independently with members from the business to define and document development requirements.

• Experience in Configuring SLA’s, email to Incident, Request Definitions, Templates etc. in BMC RF tool including Incident, Service requests and Problem Management Modules.

• Wipro Ltd, Pune-India.

Responsibilities: (July 2016-May 2018)

• Responsible for writing BRD (Business requirement Doc), Functional Specification documents, SMDT documents (System maintenance and technical design) and project management.

• To work closely with several project managers to co-ordinate, track and monitor project progress and status.

• Responsible for creating and developing strategic test plans, cases, and reports.

• Suggest developers the capabilities and constraints of the Salesforce CRM application and handle a team of 10 members.

• Involvement in the entire SDLC from solution definition, solution architecture definition to design, development and testing of the SFDC application.

• Develop SFDC custom objects, work-flow business rules, Reports, Dashboards, User Management, Security and Sales/Service cloud implementation.

• Experience with third-party tools (e.g., SFDC Excel Connector, SFDC Data Loader etc.)

• Apply knowledge of the solution definition, design, layout, and configuration of the SFDC implementation and related applications.

• Apply knowledge of CRM and the Sales, Service and Marketing function.

• Project implementation experience in Workflows, Approval Processes, Page Layouts, Validation rules, Web to Lead, Email-to-Cases, Reports and Dashboards.

• Expert in client handling with good communication skills, gathering requirements from Client and taking the projects towards the completion in the specified timeline.

• Have sound knowledge in Apttus (contract lifecycle management) and BMI (Quote to Cash) configuration.

• Symantec Software India Pvt Ltd, Pune-India.

Responsibilities: (May 2015-July 2016)

• Configure platform to meet requirements including installation and configuration of app exchange applications.

• Review Requirements, collaborate and develop overall solution, create Specifications, document design, develop code, perform unit test on the force.com platform.

• Maintain and document current and to-be process flows.

• Configure, build working prototypes and performing business process reviews to validate and refine prototypes.

• Recommend changes in development, maintenance, and standards.

• Develop conversion and system implementation plans.

• Provide customizations for financial force PSA package and Big Machines, Apttus integrations.

• Provide direct support to salesforce.com users on Salesforce.com related production issues.

• Collaborate with Project Managers, Architects, Engineers, Developers, and Designers on scope, solutions, constraints, and risks.

• Proactively identifies reoccurring issues or “value-add” areas to then propose process or systematic solution.

• Maintain system metrics to track trends in usage and data integrity.

• Support production environment in debugging APEX, Visual Force codes and Customization issues.

• Cognizant technology Solutions Pvt Ltd, Pune-India. Responsibilities: (Oct 2012 - April 2015)

• Handling of all SFDC configuration related issues raised by Salesforce.com customers via cases.

• Good exposure in Configuration & Customization in Salesforce CRM. Handling critical data import/export using Data loader tool and data scrubbing, De-duplicating etc.

• Deployment and Data Migration of Salesforce apps with Apex Data Loader, import wizard, Managed and Unmanaged packages.

• Project implementation experience in Workflows, Approval Processes, Page Layouts, Validation rules, Web to Lead, Email-to-Cases, Reports and Dashboards.

• Creating Validation Rules, Approval Process, workflows for automated lead routing, Email Alerts.

• Expertise on Force.com IDE, Data Loader, imports wizard, packages, and Sandbox environments.

• Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, designing Dashboards and various other components.

• Involved in requirement gathering & mapping them against Salesforce functionalities.

• Mphasis an HP company, Pune-India.

Responsibility: (Oct 2010-Oct 2012)

• Handling all network related high severity cases raised by client employees.

• Responsible for handing a team of 10 people.

• Working as incident manager for all the physical wiring, Router, Switch issues at the client Location.

• All the Severity 1 and 2 cases for the network issues were used to route to my team and we were responsible to resolve the issue within the SLA and SLO.

• Infosys BPO Ltd, Pune-India.

Responsibility (Aug 2008-Oct 2010)

• Handling calls for the internet and network issues for one of the ISP providers in the US. Personal Information

• Fathers Name: Ramesh R Alane.

• Date of Birth: 17th March 1984.

• Nationality: Indian.

• Marital Status: Married.

• Languages: English, Hindi, Marathi.

• Pan Number: ANHPA7114M.

• Passport Details: S1707865 Expiry Date:

16th Apr 2028.

• VISA: Europe Schengen Visa (validity:10th

Nov 2022).

• Notice Period: 3 Months.

Certifications:

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