Data Entry Customer Service
Resume:
Manar Ahmad ************@*****.***
Salt Lake City,UT
WORK EXPERIENCE
OPERATIONS MANAGER
CAPSTONE TITLE & ESCROW 2020-PRESENT
● Prepare reports and spreadsheets to assess status of orders and ensure all departments are meeting deadlines.
● Assist in final funding process by depositing and recording funds for Capstone Title & Escrow and sister company Taylor Title.
● Process and document earnest money by settlement deadline for five escrow officers clientel.
● Point of contact for all clients, agents, loan officers, and partners.
● Package and post final title insurance policies in a timely manner. CUSTOMER SERVICE MANAGER NORDSTROM 2012-2020
● Hired, trained, and managed 32 customer service
representitives
● Improved service quality and increased sales by developing a strong knowledge of company’s
products and services in stores across the state
● Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills
EDUCATION
JERUSALEM PRIVATE, Highschool diploma
1999-2003
VOULENTEER ACTIVITIES
● The Road Home
● Highland High School
● Salt Lake City Library Voulenteer
● Pta Voulenteer
SKILLS / KEY
COMPATANCIES
. Leadership & Management
• Data Entry
• Analytical Thinking
• Training & Recruiting
• Quickbooks
• Client Relations
• Microsoft Office
AWARDS
Winner of Allstar Award
and Best Customer
Service Award across all
national Norstrom stores
LANGUAGES
Fluent in all 5 arabic
dialects.
● REFRENCES AVALIABLE APON REQUEST!
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