Computer Operator Customer Service

Julius Gabat

Abilene, TX ***** • 808-***-**** • *********@*****.***

Professional Summary

Gas Turbine Mechanic with over 20 years of successful experience in the military and Recognized consistently for performance excellence and contributions to success in Military industry. Strengths in leading and supervising backed by training in US navy. Enthusiastic Gas turbine supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of work and training in all assets. Motivated to learn, grow and excel in industry Talented in quick and accurate diagnosis, disassembly, reassembly and fabrication of complex equipment and components. Offering superior comprehension of performance needs of industry Experienced military with over 20 years of experience in military Excellent reputation for resolving problems and improving customer satisfaction.

Highly organized supervisor with background in repair and maintenance of any equipment. Bringing reputation for policy compliance and protocol adherence fostered of 20 years of experience. Advanced technical skills and aptitude for blueprint interpretation and drafting. Skills

Teamwork

Written Communication

Conflict resolution

Training & Development

Good listening skills

Customer service

Supervision

Computer skills

Team building

Operations support

Operational procedures

Daily operations oversight

Work History

Leading Supervisor, 02/2018 to 04/2021

USS NITZE – Virginia Beach, VA

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Led production management as senior supervisory member by offering technical support and guidance to less experienced managers.

Evaluated employee performance and coached and trained to improve weak areas Conducted routine inspections of incoming materials to check quality and compliance with established product specifications

Gas Turbine Systems Technician, 03/2001 to 03/2021 US Navy – Virginia Beach, VA

Demonstrated equipment functions and features to machine operators. Diagnosed equipment issues by analyzing error messages and testing results. Observed and tested operation of machinery or equipment to diagnose malfunctions using voltmeters or other testing devices.

Determined sources of problems resulting in machinery malfunction, utilizing evaluation instruments and visual and auditory observation to troubleshoot defective equipment. Used coordination and planning skills to achieve results according to schedule. Carried out day-day-day duties accurately and efficiently. Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Resolved problems, improved operations and provided exceptional service. Detainee Operation, 05/2007 to 05/2008

US Navy – Virginia Beach, VA

Devised, deployed and monitored processes to boost long-term business success and increase profit levels.

Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.

Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings. Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.

Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Evaluated upcoming program plans to forecast expected resource needs. Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.

Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages. Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers. Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 10 -member management team with related direct reports. Education

Certificate : Computer Operator, 02/2016

Dam Neck - Dam Neck US Naval Base

Accomplishments

Supervised team of 34 staff members.

6 Deployment

1 year tour in Iraq ( Detainee Operation)

8 US Navy Achievement Medal

1 US Army Achievement Medal

Certifications

Computer Operator

Gas Turbine System Technician

Hazmat

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