Assistant Manager Shift Lead

Guadalupe Alonso

**** ********** *** *** ***, Manteca, California, 95336, US • 509-***-**** • **************@*****.*** Passionate about life and everything it’s been willing to offer me. Continuing to push myself to be a better version everyday with gratitude and humility. Engaging personality

Calm under pressure

Conflict resolution

Strong leadership capability

Cooperative team player

Some college (No degree)

Columbia Basin College - Pasco, WA

• Completed a year an a half of community college

• Was a school advocate for mental health

High School - 2019

Kennewick High School - Kennewick, WA

Barista - February, 2018 to January, 2019

Dutch Bros Coffee - Pasco, WA

Continued to broaden my understanding of coffee styles and varieties. Made product recommendations based on a thorough understanding of each customer's needs and preferences. Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods. Shift Lead - January, 2019 to November, 2019

Dutch Bros Coffee - Pasco, WA

Maintained a safe working environment by following safety procedures, policies, and regulations. Responded to customer questions and concerns and resolved them. Trained and mentored new employees to maximize team performance. Assistant Manager - November, 2019 to August, 2021 Dutch Bros Coffee - Pasco, WA

Provided weekly work schedules to employees to accommodate business demands and vacation requests. I'm in charge of scheduling, inventory control, and stocking. Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals. Shop Manager - August, 2021 to Present

Dutch Bros Coffee - Manteca, CA

• Planned and updated work schedules to ensure that anticipated business needs were met to the best of my ability. Monitored and corrected inefficient or inaccurate work to maintain team performance.

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